Customer Service Administrative Assistant

Michele Heon

************@*****.*** 603-***-**** Exeter, NH

Key Strengths

● Customer Service

● Full-service Event Planning

● Vendor Management

● Resource Management

Experience

Tailgate Tavern Stratham, NH

Bartender/Server 2023

● Prepared alcoholic and non-alcoholic drinks for bar and table patrons

● Trained new bartenders and servers on details from customer service to drink preparation

● Maintained full knowledge of all menu items

ConvenientMD Urgent Care Portsmouth, NH

Medical Receptionist 2022-2023

● Full-time customer service as the initial contact for patients and potential patients via phone and in person

● Insurance verification and thorough referral appointment setting

● Flexibility to work within three seacoast clinics Montaña Rusa Rincón, Puerto Rico

Property Manager 2018-2021

● Full-service, full-time property management of 7,000 square foot rental property

● Managed all maintenance staff product ordering and placement

● Schedule and maintain customer contact from arrival to departure

● Hands on cleaning, quality assurance and staffing Allegis Transcription Remote

Transcription Services 2017-2018

● Provided fast turnover information sensitive transcription files daily

● Maintained open constant communication with peers for support and problem solving from multiple remote locations

● Extensive research skills used for location and map quality for insurance claim purposes

● Time management prioritization for maximizing productivity Ruth’s Chris Steakhouse Park City, UT

Bar Manager 2014-2015

● Provided exceptional customer service

● Developed seasonal beverage menus and extensive wine lists

● Managed 10 person staff, including scheduling and training

● Negotiated and managed Catering Services

The Atom Group Portsmouth, NH

Operations Manager 2011-2012

● Responsible for managing all executive level administrative tasks including but not limited to conference calls, meetings, and monthly financial reporting

● Collaborative development and interpretation of monthly financial reports

● Served as Administrative Assistant to one of two managing partners coordinating travel, client communications and proposal writing

● Coordinated all lunches, companywide events, and travel arrangements

● Managed a 40-person payroll, 401k, benefits packages, accounts payable, accounts receivable, and bank reconciliations using QuickBooks Mizuna Tea House and Catering Greenland, NH

Event Coordinator 2006-2014

● Consulted with clients to determine objectives and needs

● Negotiated contracts, menus, and rental agreements

● Hired, trained, and supervised 40-person staff

● Obtained food and liquor permits

● Coordinated day of on-site event details

● Managed accounts payable, receivable and payroll Exeter Hospital Exeter, NH

Office Assistant, Pathology Department 2007-2008

● Administrative Assistant in a 5 doctor Pathology office

● Dictation and report production for patient test results. Rapid communication with treatment plans to doctors

● Produced medical reports, correspondence, records and patient care information

● Performed data entry and retrieval services of medical records Skills

Applications/Technologies

● MS Office Suite (Project, PowerPoint, Visio, Excel, Access, Word), QuickBooks, Transcription Management Software

Other

● Serve safe certified

● Medical terminology, insurance terminology, typing sped of 90 words per minute Education

New Hampshire Community College

Coursework, Nursing

University of Maine Orono

Coursework, Communications

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