Human Resources Call Center

LINDA STAR SIEGEL

954-***-**** • **********@*****.*** • Coral Springs, FL

SENIOR CLIENT LEAD 2022-Present

Amazon (AWS - Amazon Web Services)

Industry: Cloud Computing/E-Commerce

Business Segments: Games, Channel Partners, ISV (Internet Software Vendors), DNB (Digital Native Business), SMB (Small/Medium Business)

Focus on globally recruiting Senior-level Solutions Architects. Closing ratio: 100%.

Process Improvement Project: Candidate Preparation with an emphasis on Leadership Principles and effective methodologies for panel interviews.

Mentored a team of 14 Sourcing Recruiters

Completed Amazon onboarding and training programs prioritizing data metrics.

HUMAN RESOURCES DIRECTOR

Colonial Van Lines

2018 – 2022

Industry: Transportation / HHG Moving

Carrier Designation: Residential/Household Goods, Nationwide Moving & Storage

Successfully completed all HR and full-cycle recruiting functions.

Responsible for Offer Negotiations, On-boarding/Off-boarding, New Hire Orientation, Unemployment processing and appeals/hearings, FMLA, Employee Development Programs, Conflict Resolution, Leadership Coaching and Mentoring, Open Enrollment/annual insurance processing, Performance Management/Disciplinary Actions, Employee Relations and led the COVID response plan, including DOL documentation.

For a variety of reasons, the attrition rate at CVL has always been high. Due to pandemic-related issues, CVL’s rate continued to climb. That increased the challenge of recruiting assertively enough to stay ahead of the curve. Thanks to relentless recruiting efforts, at no time in 2019, 2020 or 2021 was the Call Center ever under-staffed.

Created all online recruitment advertising, drafted all job descriptions and managed multiple job boards.

Exceeded staffing expectations (2019 = 120 hires, 2020 = 156 hires and 2021 = 182 hires) with a budget of only $1500/month, without paying any external agency fees and during a pandemic.

Supported Department Managers and took the lead during employee meetings: Conflict Mediation, Strategic Planning, Disciplinary Actions, Morale Building, Coaching/Mentoring and Employee Relations.

Significant focus on Office Morale, Team Building, Corporate Culture and Succession Planning

Liaison with legal counsel regarding employee-based issues/cases. Successfully responded to EEOC and Workers Compensation Claims and represented the Company at Unemployment Appeals hearings.

Awarded a $45K refund from DOE as a result of a well-documented Appeal campaign.

HUMAN RESOURCES MANAGER / CORPORATE RECRUITER

FlexShopper

2016-2018

Industry: E-Commerce / Finance

Channels of Distribution: Mass Retail, Big Box, Internet/Digital

Responsible for segments of the HR function and owned all aspects of the recruiting process, including: sourcing, screening and selection, phone screens, company/brand pitch, first-round interviews, staff planning with hiring managers, background checks, testing, offer negotiations, on-boarding, initial HR documentation, auditor support, off-boarding and exit interviews.

Successfully completed all hires without any outside recruiter/agency fees

Improved company retention rate by introducing succession planning

Independently hired approximately 200 new employees in just over two years.

Positions Included: Marketing, IT, Operations, Customer Service Call Center Staff, Collections, Accounting and Legal, Team Leaders, Escalation Managers

Successfully implemented cost saving measures and initiatives to improve retention while developing company morale programs and supporting managers on day-to-day support planning.

Drafted online ads, job descriptions, managing job boards and remaining under-budget.

Key Business Partners included: Walmart, BestBuy, Ashley Furniture and Tire Kingdom

CORPORATE RECRUITER

Sandow Media

2012-2014

Industry: Publishing, Advertising & Marketing

Categories: Luxury brands, CPG Beauty and Interior Design

Successfully hired over 150 new employees in just over two years without paying agency/recruiter fees.

Positions Included: Outside Sales, Marketing/Graphic Design, Product Development, IT, and Operations.

Trusted with highly confidential C-level search projects including expansion planning and reorganizations.

Solely responsible for the recruiting process, including: sourcing, advertising, networking, screening and selection, company/brand pitch, interviews, candidate reviews with hiring managers and offer negotiations.

Implemented strategic initiatives to cut costs and improve retention while improving company morale and increasing brand recognition locally to network for top recruits. Including conducting internal staff surveys, representing Sandow at trade shows, commerce events, campus functions and spearheading incentive programs.

Demonstrated the ability to excel in a fluid corporate environment with rapidly changing priorities.

Key decision-maker of all online advertising strategies. Managed all active job boards. Created Job Descriptions and drafted all job postings, offer letters and employment agreement addendums.

Independently developed Sandow Media's first Internship Program in partnership with FAU

INDEPENDENT RETAINED RECRUITER

2010-2012

Recruiting Partners International

2014-2016

Boutique recruiting firm specializing in confidential corporate search projects in industries including Finance, E-Commerce, CPG and Building Products. On two occasions (FlexShopper and Sandow Media) contract clients invited me to transition from Contractor to full-time employee status.

Established a client base and specialized in confidential C-level search projects as a strategic partner.

Managed projects from concept to completion which included metrics research, planning for both recruiting and retention and strategic planning to prepare for turnover and anticipate staffing needs.

Mentoring experience: with Team Leads regarding compliance issues, strict metrics, policies and procedures and conflict resolution. Key strength: Ability to collaborate at all levels – from the boardroom to the warehouse.

SENIOR EXECUTIVE CONTINGENCY RECRUITER

Sales Consultants, Inc.

2000-2009

SCI is a franchise of Management Recruiters International with a focus on industries including: CPG, Building Products and Health & Beauty with an emphasis on Sales, Marketing and Business Development

Optimized client relationships and established key contingency accounts in multiple categories and channels of distribution. Clients included Fortune Brands, Fruit of the Loom, MasterBrand, Jarden, Energizer, and L’Oréal.

Ten successful years with the same agency resulting in numerous awards including The Presidents Club, Waterford Crystal Sales Award and multiple annual incentive reward trips.

EDUCATION

The Florida State University, Tallahassee, FL - Bachelor of Arts Degree

EDUCATION VOLUNTEER EXAMPLES

The Florida State University City of Coral Springs, Economic Development Advisory Committee

Bachelor of Arts Degree President, Coral Springs Charter School, Boosters

Major: English Composition Coral Springs Football League, Cheerleading Coach

Minor: Business Administration Girl Scout Troop Leader, Riverside Elementary and CSCS

Phi Theta Kappa Lead Community Organizer, Oakwood Neighborhood Watch

Student Government Leader, National Tour Presenter Super Bowl Stage Crew & Field Team Member:

Recipient of The Seminole Award •XLIV – The Who

Studied at L'Universite Catholique de Paris, France. •LIV – Jennifer Lopez and Shakira

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