Customer Service Front Desk
Resume:
ADRIANA
OCHOA
CUSTOMER SERVICE
REPRESENTATIVE
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CAREER OBJECTIVE
Adaptable professional with proven
knowledge of provider relations,
public health administration, and
risk management. Aiming to
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bil aaa role on your team.
EXPERIENCE
February 2020 - December 2022
Home Health Aide
Bayada home health care, Philadelphia, PA
* Provided emotional support for clients struggling with mental health
issues such as depression or anxiety.
« — Maintained accurate records of patient information including vital
signs, medications administered and observed changes in health
status.
« — Created individualized care plans according to each client's needs
while following protocols established by the healthcare team.
« — Collaborated with physicians, nurses, social workers, family members
and other healthcare professionals to ensure quality care for
patients.
June 2019 - January 2020
Hots
Rue57, Manhattan, NY
* — Focused on learning new skills and staying updated with industry
changes.
« — Troubleshot minor problems and reported larger technical issues.
+ Worked with coworkers to complete tasks.
« Demonstrated ability to manage multiple tasks while remaining
adaptable and flexible.
May 2017 - December 2019
Front Desk Receptionist
Core club, Manhattan, NY
* — Ordered front office supplies to maintain optimum inventory of
stock.
« Greeted and welcomed visitors in a professional manner while
managing multiple tasks simultaneously.
« — Handled multi-line phone system and promptly transferred calls.
February 2016 - April 2017
Cashier Manager
Foodtown, Bronx, Ny
+ Implemented revenue strategies through statistical analysis.
« Addressed customer complaints and restored customer satisfaction
by quickly resolving concerns.
+ Led and directed team members on effective methods, operations
and procedures
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