Service Quality Communication Skills

SONIA OVEJERO ROJAS

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FUENTECECILIA, *

CUBAS DE LA SAGRA (MADRID)

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WORK EXPERIENCE

Company: Juliá Travel, Escorted tours department

** **** **** – currently working there

Making individual bookings based on the offered brochure. Establishing relationship with providers, clients, product department. Assisting the manager of the department with logistics, planning and schedule of guides and complaints. During manager’s absence fully accepting and performing their duties. Company: Trapsatur, Groups department (incoming)

01 March 2013 until 31 March de 2013

Making budgets, completing and billing groups in Europe, especially for the South American market. Creating itineraries for groups.

Company: Berkana Viajes, Office Manager (outgoing)

01 November 2006 until 31 de August de 2012

Developing Office Manger’s functions such as establishing relationships with clients and providers. Assuring service quality and supervising the rest of the employees. Compnay: Pegatur FIT’s and Groups Department (incoming) development and integration of the software DOME.

01 December 2002 until 31 March 2006

Producing budges, completing and billing Groups and FIT requests for Turkish and European markets. Creating itineraries for groups. DOME adaptation and installation as a new company sotware. Company: Juliá Travel, FIT’s and Groups Department (incoming) 01 de March 1997 until 31 October de 2002

Producing budges, completing and billing Groups and FIT requests for Arabic Market (specialized in Lebanese market). Attending and solving complaints. EDUCATION AND QUALIFICATIONS

1990-1993 Bachelor Degree in Tourism by Universidad Complutense. 1989/1990: Highschool degree Instituto Juan de Padilla (Illescas-Toledo) . LANGUAGE SKILLS

English : Fluent (in spoken and written English). Work experience in English over 20 years. German: Basic communication skills.

ADDITIONAL INFORMATION

Computing skills: Microsoft Office, (Word, Excel, Powerpoint, Outlook) and DOME. European Driving Licence Type - B

Personal skills: People person, hard- working, easily integrating and perfect adaptation to teamwork.

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