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Customer Service Sales Manager

Location:
Houston, TX
Posted:
August 10, 2023

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Resume:

James A. (Jimmy) Dabney, Jr.

832-***-****

adyt4v@r.postjobfree.com

SUMMARY

Professional with over 25-years of experience and proven record in sales and services delivery. Successful direct sales portfolio management, client relationship management, marketing, website optimization, and services delivery and support for universities, public and private schools, parks and recreation organizations, churches, and civic associations.

SELECT ACCOMPLISHMENTS

Developed deep product and industry knowledge related to procurement processes for universities, public and private schools, parks and recreation organizations, churches, and civic associations

Established credibility and strong relationships with coaches, athletic directors, school administrators, municipal leaders and city planners, and civic managers

oBeyond the relationships with product and industry dealers and suppliers

Developed loyal and extensive network of dealers in key market areas

Tripled sales revenue and volume during 5-year period

Leveraged Search Engine Optimization (SEO) best practices to design and develop corporate websites and maximize marketing resources, refine sales strategies, and increase sales opportunities

EXPERIENCE

Dealer Sales Consultant 2021-Present

Leverage depth of product and industry knowledge to provide sales consulting to scoreboard dealers across the US.

Serve as advisor for dealers and direct sales clients to establish marketing plans that strengthen revenue generation

Assist clients in developing sales strategy to increase market presence and build their network

Current Clients (available as references):

First Team Video – Terry Phipps

Scoreboard Solutions – Dan Farrell

National Sales Manager

Spectrum Corporation, Houston, TX 2016-2021

Managed LED video display and sports scoreboard sales portfolio in 48 states, Mexico, and Canada. Led all phases of sales cycle with hands-on management of marketing, installation, tech support, and on-going customer service.

Bring with me an established network of dealers in key market areas.

Served as advisor for dealers and direct sales clients to establish marketing plans that strengthen revenue generation through video display advertising.

Developed and managed national sales strategy to increase market share throughout the US, Mexico, and Canada

oTripled sales revenue and volume in all areas outside Texas and Louisiana during 5-year period

oIncreased annual direct sales revenue outside dealer network from $100K to $400K

Managed existing national sales team and regional dealer representative networks

Leveraged depth of product and industry knowledge to create product and service solutions to meet customer needs

oBased on Request for Quote (RFQ), direct sales calls, and network/partnership outreach and referrals

Generated proposals and presentations for existing and potential customers

Coordinated the logistical aspects for transportation and delivery of scoreboards within the US, Mexico, and Canada

oEstablished partnership with new freight company

oResulted in 20% reduction in shipping cost for dealer network

Identified and recruited additional dealer representation in targeted areas across the US

oDoubled dealer representation by leveraging existing relationships

oResulted in increased annual dealer revenue from $500K to $1.5 million

Managed design and development of new corporate website

oCreated and managed all site content

Worked with Search Engine Optimization (SEO) design firm for development and rollout of new website

oEstablished monthly SEO performance reporting to accurately assess lead opportunities across the US

oLeveraged SEO data to maximize marketing spend for targeted sales efforts

Attended industry trade shows to increase visibility within targeted markets

Created and managed the implementation of email marketing blasts leading to increased sales opportunities in target markets

Managed advertising agreements and campaigns with nationwide print publications

Regional Sales Manager

Electro-Mech Scoreboard Co., Wrightsville, GA 2012-2016

Managed video display screens and sports scoreboard sales portfolio in Texas, Oklahoma, New Mexico, and Colorado. Led all phases of sales cycle with hands-on management of marketing, installation, end user training, and on-going customer service.

Closed website lead opportunities and generated new leads through a variety of cold calling methods

oIncreased sales from less than $100K in 2011 to $450K in 2015

Established relationships with local area resellers and installers

oIncreased market share in targeted regional territories

Created customer database for use in email and direct mail marketing efforts

Created and managed the implementation of marketing campaigns

oDeveloped all content for email blasts and direct mail campaigns

Participated in and attended trade shows and industry conferences

Trained customers on equipment capabilities

National Sales Representative

Spectrum Corporation, Houston, TX 2008-2012

Managed message center and scoreboard sales portfolio in 36 states and Mexico.

Developed a portfolio of 200 plus clients

oResulted in a 40% growth over a 2-year period

Generated $1.5 million in sales over a 2-year period

oAchieved $500K over $1 million target

Developed and managed website optimization strategy

oResulted in 33% increase in web traffic

oResulted in 25% increase in sales

Created marketing mailing campaign targeting private schools

oResulted in 17 new clients

oResulted in $213K in new sales

Produced and directed customer satisfaction program

Operator

Dow Chemical Company, Freeport, TX 2007-2008

Responsibilities included routine plant inspections - documentation of temperatures and pressures associated with the production of polyethylene.

Conducted sample analysis of incoming raw materials

Managed material transfer to storage tanks

Managed finished product loading and silo management at the Polycarbonate unit of Dow’s plastics division

Oversight of railcar loading/unloading, pellet drop process, and container loading/off-loading

Owner and Sales Director

dba Affordable Air Monitoring, Houston, TX 1996-2006

Provided OSHA personnel and ambient air monitoring services for environmental abatement firms in residential, commercial, and industrial arenas.

Established sales contacts, developed sales strategies, and scheduled resources for job sites.

Managed assets allocated to each project and evaluated costs vs. expenditure

EDUCATION

Completed A.A.S. degree - Alvin Community College, Alvin, TX - 2007

Completed 80 hours - Stephen F. Austin State University, Nacogdoches, TX - 1995

REFERENCES

Available upon request



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