JUSLAINE CHARLES

Indianapolis, IN ***** 754-***-**** adyt3z@r.postjobfree.com

Summary

Experience administrative personnel looking to advance my career and apply all prior levels of knowledge and experience to my next role. fully capable of handling admin duties and supporting staff. 15-year tenured leadership education and evaluation professional adept at helping organizations optimize their performance through professional and organizational development. Strong ability to acquire and retain high levels of talent through creating and implementing training coaching and mentoring programs. Visionary executive equipped with an entrepreneurial mindset and in-depth knowledge of business operations and development on a global level. Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support to a notable CEO within the technology industry. Dedicated tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail. Many years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures. Expert at communications and accommodating special requests. Graduate student enrolled in a BOA in Management program seeking a leadership role within a notable hospitality organization. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Skills

Customer Satisfaction

Sales Expertise

Employee Motivation

Staff Training

Customer Relationship Management

Decision-Making

Public Speaking

ESOL Certified

Lesson Planning

Creole speaker

Experience

CLERK 07/2022 - 02/2023

GXO LOGISTICS - CLAYTON, INDIANA

Reconcile stock transfer order quantities for outbound orders Load outbound trucks for various carriers - UPS,FedEx,CEVA Categorize outbound international by POE for both Canada and Mexico Keep outbound chutes cleared of all products and organized by shipper method Collaborate with other internal stakeholders to identify inventory needs for outbound orders Maintain a 50 UPH while processing outbound stock transfer order shipments Direct the hiring

Training or performance evaluations of marketing or sales staff and oversee their daily activities Compile lists describing product or service offerings Maintain working knowledge of outbound dock and outbound yard safety Communicated with customers and employees to answer questions or explain information. Supported office clerical functions using word processing and other software, email and office machines. Performed data entry and recordkeeping tasks to track company correspondence and updates. ADMISSION REPRESENTATIVE 05/2020 - 05/2022

Florida Career College - Lauderdale Lakes, Florida Provides information and assistance to students and prospective students regarding admission and financial aid application procedures

Evaluates transcripts from previous high schools, colleges and universities Computes and checks grade point averages, verifies class standing, and reviews individual student degree plans to insure completeness and accuracy

Corresponds with officials of high schools and institutions of higher education concerning course credit and content comparability

Evaluates residency status and assigns the appropriate residency classification Provides information regarding residency to students, staff and the College community Insures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.

Met with approximately 8 potential students per semester to support admissions process, answer questions and explain degree programs.

Coordinated around 10 appointments per day to provide tour. Planned and managed special presentations and college prep activities for potential enrollees by working closely with other staff.

Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines and assists in preparation of semester grade transcripts, degree plans, diplomas and certificates Performs add/drops, withdrawals and grade changes as required Participates in preparing for and facilitating admissions workshops and presentations Assists with preparation and production of new student convocation and College commencement exercises Maintains awareness of best practices, emerging trends and new legislation relating to Admissions and Registrar functional area

Participates in the process for systematic review and evaluation of Admissions and Registrar functional area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite

Working hours may include evenings, holidays or weekends depending on deadline requirements and special events

Review instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination Maintain computers in classrooms and laboratories and assist students with hardware and software use Provide professional consulting services to government, educational institutions, or industry Teach community courses and speak to local groups and organizations. BUSINESS ADMINISTRATOR 04/2018 - 05/2021

A1 MULTI SERVICE CENTER - North Lauderdale, Florida Answer telephones and give information to callers take messages or transfer calls to appropriate individuals Translate Creole to English

Resolve customer complaints or answer customers' questions regarding policies and procedures Conduct searches to find needed information using such sources as the Internet.Provide services to customers such as order placement or account information. Train and assist staff with computer usage Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken

Complete contract forms prepare change of address records or issue service discontinuance orders using computers

Check to ensure that appropriate changes were made to resolve customers' problems Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Recruit, interview, and select employees

Interpret and communicate work procedures and company policies to staff Direct or coordinate the supportive services department of a business, agency, or organization. ENUMERATOR 07/2020 - 10/2020

Census Bureau - Fort Lauderdale, Florida

Perform budgeting duties such as assisting in budget preparation expenditure reviewer budget administration Collaborate with other staff to assist in the development and implementation of goals objectives policies or priorities Record and edit the minutes of and distribute to appropriate officials Respond to requests for information from the public other municipalities state officials or state and federal legislative offices

Coordinate or maintain office tracking systems for correspondence or follow-up actions Inquired specific information including person's name age and religious preference address and state of residency Explained survey functions and objectives.

Recorded and encoded information from the survey

Helped people fill out questionnaires

Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.

Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview. Asked questions in accordance with instructions to obtain person's name, address and age. OFFICE ASSISTANT 07/2019 - 11/2019

FJ MACK Investment LLC - North Lauderdale, Florida Complete forms in accordance with company procedures Participate in the planning and execution of fundraising activities Guide clients in the development of skills or strategies for dealing with their problems Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings

Advantages and disadvantages of various policies to promote sale of insurance plans Identify training and development needs

Organized and managed the filing system

Scheduled meetings and appointments

Processed sorted and routed incoming and outgoing mail Answered phone calls and directed callers to appropriate parties SUBTITUTES TEACHER 07/2014 - 05/2019

BROWARD JUNIOR ACADEMY - Plantation, Florida

Direct learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plan for the project lesson or units assigned

Make sure of instructional procedures and materials which are most suitable for attending lesson goals Adhere to all procedure guidelines and policies followed by teachers in line with recommended teaching procedure

Assign to work in the absence of a regular teacher to aid in understanding a subject matter as well as to provide skills required for programmed lessons and purposeful training for the classroom he/she assigned Prepare lesson materials bulletin board displays exhibits equipment and demonstrations Perform administrative duties such as assisting in school libraries hall and cafeteria monitoring and bus loading and unloading. grade homework and tests and compute and record results using answer sheets or electronic marking devices

Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Built and strengthened positive relationships with students, parents and teaching staff. Attend staff meetings and serve on committees as required Provide extra assistance to students with special needs Such as non-English-speaking students or those with physical and mental disabilities Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

APPLIED BEHAVIOR A & REGISTER BEHAVIOR TECHNICIAN 01/2014 - 12/2017 Positive behavior support Corp - Fort Lauderdale, FL Assessment-based strategies for reducing problematic behavior acquisition of placement skills and reinforcement Building social skills for life Communicating expectations Reinforce skill development Promoting independence In proving the quality of life of our clients Reinforce behavior walk and talking play Meet with parents and guardians to provide guidance in using community resources and to teach skills for dealing with students' impairments

Teach personal development skills such as goal setting independence and self-advocacy Attend to children's basic needs by feeding them dressing them or changing their diapers Prepare objectives outlines or other materials for courses of study following curriculum guidelines or requirements. Conference with parents administrators testing specialists social workers Consulted supervising BCBA to assist in treatment implementation on difficult patients. And professionals to develop individual educational plans designed to promote students' educational physical and social development

Parents reports on students and activities as required by administration Establish and communicate clear objectives for all lessons units and projects to students parents or guardians Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients. Attended monthly trainings to continue education for excellent treatment quality and updated methods of practice.

Collaborate with members of the business community to improve programs, to develop new programs, and to provide student access to learning opportunities such as internships. RESGISTER BEHAVIOR TECHNICIAN 02/2014 - 03/2016

Faith Lutheran SCHOOL - Fort Lauderdale, Florida

Fun activities check on work

Call or showed at home to talk to the student parents Reinforce behavior skill development

Work with children who suffered with dyslexia

Collaborate with ABBA to develop and implement comprehensive skill programs Guide clients in the development of skills or strategies for dealing with their problems Meet with parents or guardians to discuss their children's progress Advise them on using community resources

Or teach skills for dealing with students' impairments Instruct students in daily living skills required for independent maintenance and self-sufficiency such as hygiene safety and food preparation

Confer with parents administrators testing specialists social workers Communicate nonverbally with children to provide them with comfort, encouragement, or positive reinforcement Or other professionals to develop individual education plans (IEPs). Planned and implemented individualized interventions as part of behavior treatment plans. Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff. NURSING 12/2006 - 09/2012

Silver Lightning Home Health Care - Fort Lauderdale, florida Perform healthcare-related tasks such as monitoring vital signs and dispensing medication under the direction of registered nurses and physicians

Prepared and maintain records of clients' progress and service performed changed gauze and reported changes in client condition to the head nurse

Prepared and maintained records of client's progress and service performed Reported changes in client condition to manager or supervisor Administered bedsides and personal care such as ambulation and personal hygiene assistance including feeding bathing grooming dressing or shaving adult clients in their homes Administer medications or treatments such as catheterizations suppositories irrigations enemas massages or douches as directed by a physician or nurse

Prepare or serve food trays

Answer patient call signals signal lights bells or intercom systems to determine patients' needs Record vital signs such as temperature blood pressure pulse or respiration rate as directed by medical or nursing staff Observe or examine patients to detect symptoms that may require medical attention such as bruises open wounds or blood in urine.

Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.

Engaged with patient family and friends to provide courteous visit experience. Implemented fall prevention techniques as specified in plan of care. TELEMARKETING SALES REPRESENTATIVE 09/2001 - 06/2005 Marcom Telecom Enterprise - Fort Lauderdale, florida Met personal/team sales targets and call-handling quotas Handled complaints

Provided appropriate solutions and alternatives within the time limit and followed up to ensure resolution Kept records of customer interactions processed customer accounts and filed documents Followed communication procedures guidelines and policies Reviewed or made changes to customer accounts

Answer telephone calls from potential customers who had been solicited through advertising; obtained customer information such as name address and payment method and entered orders into computers Offer special assistance to persons such as those who are unable to dial or who are in emergency situations Provide assistance for customers with special billing requests Observe signal lights on switchboards

And dial or press buttons to make connections

Update directory information

Edit Rename Delete

Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities. Trained new hires and led large team of off-shore telemarketers. Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures. Education and Training

International Association of Professions Career Co - Portland, OR CERTIFICATE Foreign Language Teacher Education, 05/2023

Florida Career College - Lauderdale Lakes, FL Some College (No Degree) Business of Administrator, 05/2019

Sheridan Technical College - CHILD CARE OPARATION CENTER Some College (No Degree) Child Care, 01/2017

Medlife-institute - Fort Lauderdale, FL Certified Nursing Assistant Nursing Assistance, 02/2005

Languages

Haitian Creole

English

Languages

Haitian Creole:

Native/ Bilingual

English:

Native/ Bilingual

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