MAHAILLIA SPENCER BROWN

adyt3b@r.postjobfree.com 917-***-****

OBJECTIVE

Multipurpose professional with nearly a decade of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Knowledgeable individual proficient in developing and maintaining complex systems, troubleshooting issues and overseeing compliance policies. Excellent technical skills in a wide range of line of business software.

EXPERIENCE

JP Morgan Chase

Bank Teller 11/2021 – 06/2023

Processed all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank.

clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards

Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements

Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs

Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.

Answered inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services. Assists customers with routine issues and refers to management staff if necessary.

Developed new and expanded existing client relationships by identifying current and potential client needs and by cross-selling Bank products, participating in business development and CRA related activities.

Serviced customer accounts, executes changes of address, ATM claims, and all other account servicing requests.

Opens vault and verifies cash shipments in conjunction with leadership team member. Assists with ATM settlement.

Provide an exceptional customer experience by utilizing Bank service standards.

Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

Blink Fitness

Front Desk Associate & Personal Trainer 03/2021– 09/2021

Greeted every member and guest with enthusiasm and a smile

Provided tours to potential members around the club with the goal of signing up the person for a membership

Answered phone calls in a professional and energetic manner

Executed all opening/closing operational procedures to ensure the club runs smoothly

Handle member requests and concerns with a sense of urgency

Actively participated in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up

Signed members up for startup sessions with Blink Personal Trainers

Comply with all company policies and procedures

Research Foundation Medgar Evers College (seasonal)

Teachers Assistant 06/2019– 08/2019

Create and lead activities based on your observations of the children's interests and needs

Keep the classroom safe and clean by following important procedures and guidelines.

Providing support for the lead teacher.

Monitoring and supervising the children constantly.

Assisting the lead teacher in maintaining a safe and positive environment.

Cultivating relationships with children, parents, and guardians.

Alerting the lead teacher to emergencies.

Preparing and serving meals and snacks.

Greeting parents and addressing children by their name.

Adhered to procedures in preparing a bottle or changing a diaper.

Communicate directly with parents and prospective parents to achieve success for the child.

Medgar Evers College

Physical Education Assistant 12/2018– 05/2019

Demonstrates effective written and verbal communication skills

Demonstrates knowledge, understanding and application of subject matter

Communicates the objectives of the lesson to the students in a clear and concise manner

Teaches to the intended objectives, providing appropriate time on task

Utilizes a variety of instructional strategies and materials

Utilizes varied and effective questioning techniques

Provides for student individuality including varied interests, abilities

and/or styles

Encourages high expectations for student performance

Actively engages the involvement of all students

Develops and encourages critical thinking skills

Demonstrates enthusiasm and excitement for learning

Investigates and incorporates appropriate educational technology in the classroom such as computers, internet, software, hardware, tools, etc.

Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

JFK Airport

Aircraft Cabin Maintenance 10/2016 – 06/2017

Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies on board aircraft

Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.

Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.

Performed aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.

Cleaned interior of aircraft by hand or powered equipment using cleaners.

Stocked and cleaned vehicles used in the cleaning function maintained cabin service kits.

Deno’s Wonder Wheel Amusement Park (Seasonal)

Ride Operator 08/2016 – 10/2016

Independently operate mechanical rides for children

Ensured the safety of children by securing their seat belts before rides and made sure they were removed correctly after

Operated rides and attractions according to written guidelines to reduce injuries.

Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Cleaned rides and attractions to reduce spread of germs and bacteria.

HHA

Home Health Aide Provider 01/15 – 12/15

Provide assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.

Assist patients in mobility and transferring, using proper techniques and equipment as necessary.

Help with feeding and hydration, adhering to prescribed diets and fluid restrictions.

Monitor and report any changes in patients' physical or mental condition to the nursing staff.

Assist in the implementation of individualized care plans for each resident.

Collaborated with physical therapist to facilitate patient participation in rehabilitation activities.

Ensured the availability and proper use of assistive devices and mobility aids.

Assist in the safe and proper use of medical equipment and devices.

EDUCATION

Medgar Evers College

Associates Degree: Psychology

Queens College

Bachelor’s of Arts in Psychology

AWARDS AND ACKNOWLEDGEMENTS

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