Customer Service Call Center

Laurel Ryan

North Richland Hills, TX

Authorized to work in the US for any employer

Work Experience

warehouse/shipping processor

DHL Supply Chain - Roanoke, TX

August 2022 to April 2023

warehouse .. labelling, scanning, packing, processing Customer Service Agent - Call Center

Indeed Staff - Austin, TX

May 2021 to May 2021

Answer calls or text from Overhead Door customers, Entered imformation on computor, assisted or redirected customers dependant on they're needs. Located the appropriate product on Overhead Doors system inputting all imformation about the contact with the customer as well as the resolution . Bartender /Waitress/Cashier

American Legion Post 1 Tulsa OK - Tulsa, OK

August 2011 to July 2017

Serve Legion Members and Guests food and drinks, mix drinks, perform daily audit, enter sales and collect payment using POS and CC, clean and prep for next shift, complete a security check of the entire facility before securing the building. In addition to my bar duties I actively recruited new members and advised current and new members of member fees and qualifications. I was also an active member of The Ladies Axillary American Legion Post One Tulsa OK and assisted with several Special Events. Call Center Customer Service Representative

Avis Rent a Car Call Center - Tulsa, OK

April 1994 to August 1998

I took calls from customers interested in car rentals throughout the United States, entering required info into a CRT, checking for availability and rates, advising customers of license, insurance, age and credit required for the rental contract etc, I was also a member of the domestic dept Quality Control Team until I was transferred to the International Sales Dept. While I was with Avis I maintained or surpassed goals set for sales, talk time and accuracy and received multiple customer compliments for Excellent Customer Service.

EMP# X02326

Check Number 6814 State Filing Status NONE/NONE

Earnings - Current Deductions / Taxes

Education

Some college in Accounting/ Radiography

Tulsa Junior College/Oklahoma Junior College - Tulsa, OK High school diploma or GED

Kalaheo High School - Kailua, HI

Skills

• Basic math

• Quality Control

• General Ledger Accounting

• Time Management

• Serving Experience

• Upselling

• Host/Hostess

• Windows

• Data Entry

• English

• Microsoft Outlook

• POS

• Customer service

• Microsoft Word

• Bartending

• Communication Skills

• Cash Handling

• Computer Skills

• Cleaning Experience

• Warehouse experience

• Kitchen Experience

• Sales

• Cashiering

• Phone Etiquette

• Restaurant Experience

• Journal Entries

• Account Reconciliation

• Accounts Receivable

• Balance Sheet Reconciliation

Certifications and Licenses

Driver's License

Food Handler Certification

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