Business Administration and management

MERCY OSATOHANWMEN ERHABOR

070********, 081*********, adyt2u@r.postjobfree.com

Ikeja, Lagos state

PROFESSIONAL SUMMARY

Passionate and creative Business development professional with natural leadership talents, project management abilities and attention to detail. Effortlessly oversees visual projects for diverse range of clients in industries such as Hospitality, Education and Banking. Maintains strict schedules to satisfy clients and minimize backlog of work.

SKILLS

Resource coordination

Concept pitching

Creative vision development

Security screening

Communication

Data collection

Market and competitive Analysis

Class room management

Tutoring

Business planning

Customer relationship management

EXPERIENCE

Creative Director& Head Chef, Mirabel Kitchen & Confectionery May 2018- Current Kaduna & Lagos

Explored, integrated, and capitalized on emerging visual communication technology to continuously improve creative results.

Prepared meals by operating fryers, commercial ovens, and grills.

Cooked and garnished meals, approving and polishing plates before delivery to customer.

Reviewed kitchen's organizational structure and identified optimization opportunities to improve productivity and reduce labor costs.

Oversaw high volume of fast-paced work, including managing the schedule and budget for each project.

Received orders at counter or from kiosks and conducted transactions with customers.

Marketing Assistant, G ten Micro finance Bank April 2017- Feb 2018, Ibadan, Oyo

Collected marketing and analyzed information to develop actionable team insights.

Coordinated business development by researching competitors and marketing opportunities and implementing resulting strategies.

Helped develop and implement marketing campaigns focusing on customer acquisition and retention.

Researched and drafted promotional fliers and brochures and coordinated with team members or outside agency for completion and publication.

Measured and assessed customer and employee satisfaction.

Assembled and ran sales reports and built and distributed marketing spreadsheets for management analysis.

Maintained marketing collateral, customized copy for brands, and deployed mass email releases.

Waitress, Club 3AD & K Dreams hotel Sep 2016 - March 2017 Ibadan, Oyo

Set up tables with glassware, linens, and silverware to prepare tables for service.

Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.

Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.

Provided beer, wine, and cocktail suggestions to accompany meal choices.

Monitored supply usage to reduce waste and company expenses.

Removed dishes and glasses from tables or counters to prepare for cleaning.

Delegated responsibilities to servers and collaborated with kitchen staff to deliver courses on time.

Security Officer, Euro global food & Distilleries May 2016 - Sep 2016, Otta, Ogun

Monitored operations at screening points to proactively intervene and mitigate escalations.

Leveraged critical thinking to identify and address potential security threats.

Directed individuals through security processes, clearly explaining policies and procedures.

Created standardized policies surrounding prohibited items and substances within secured locations.

Operated metal detectors and x-ray equipment to detect presence of unauthorized items.

Drafted and updated morning briefings, checkpoint logs, and reports.

Skillfully operated hand-held devices and scanning machinery to complete through checks.

Scanned personnel, belongings and shipments to identify dangerous items or signs of theft.

Primary Class Teacher, Triple grace group of schools, Sep 2015 - April 2016 Ibadan, Oyo

Assigned and graded classwork and homework.

Developed strong relationships with parents and guardians to help each child have solid support network in and out of classroom.

Prepared and implemented remedial programs for students requiring extra help.

Established and enforced rules for behavior and procedures for class to maintain order, protect students, and keep focus on learning.

Consulted with administrators and fellow educators to discuss and meet the needs of individual students.

EDUCATION

Bachelor Science, Business Administration and Management NOV2022

Air force Institute of Technology - Kaduna.

NECO - National Examination Council Examination JULY 2017

Samuel Adegbite Memorial grammar school Ibadan, Oyo

SSCE

Senior Secondary School Examination JULY 2015

St Anne's - Ibadan, Oyo

WASSCE & NECO

Primary School Leaving Certificate JULY 2009

Marvel Nursery & Primary School - Ibadan, Oyo

LANGUAGES

English

Yoruba

French

Bini

HOBBIES

Basketball

Volleyball

Singing

Reading

COMMUNITY SERVICE

Student tutor, Apostolic Faith Children Church 2019

Volunteer, Youth Fellowship 2021

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