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Human Resource Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
August 09, 2023

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Resume:

ROXANE GUZMAN

HUMAN RESOURCE ADMINISTRATOR

Abu Dhabi, UAE

Mobile No.: +971-*********

Email: adysy7@r.postjobfree.com Visa

Status: Husband’s Visa

OBJECTIVE

Organized, responsible, and driven individual seeks the HR Coordinator/Administrator position with Reputed company in order to gain greater job experience and to utilize strengths in communication and leadership.

SKILLS

Customer service oriented and negotiation skills

Good communication skills

Administrative

Skills Computer

Literate Creative

Teamwork

Expert in HRIS Software

Expert in Recruitment

HEADLINES :Detail Oriented Worker with 6 years of HR & Administrative Field Experienced well in new hires in various software

Capable of explaining complex software issues in easy-to-understand terms. Strong organization and communication skills.

Experience with onboarding, training, and out-processing of visa under UAE labour Law. Knowledge of benefits packages and end of service benefits options. Expert in Timekeeper and payroll management.

5 yrs. of Working experience in Hotel Industry.

WORK EXPERIENCE

Advanced Center for Day Care Surgery

HR Officer

August 2022 to April 2023

• Assisting with day-to-day operations of the HR functions and duties. • Providing clerical and administrative support to Human Resource Manager • Maintaining, compiling, update and organize employee’s records.

• Process documentation and prepare reports relating to personnel activities. • Deal with employees request regarding Human Resources issues, rules, and regulations.

• Assist in Payroll preparation by providing relevant data (absences, leaves, deduction etc.)

• Coordinate communication with candidates and schedule interviews. • Vast knowledge for HAAD license procedure and coordinate with PRO. • Control over performance evaluation, credential and privileging, competency for staff • Controlling HRMS Software.

• Effective control over payroll-strict attendance maintaining power. • Performing criminal background checks required by company.

• Develop training and development programs.

• Role on conducting exit interviews and control over calculation for final settlement. • Coordination with PRO for Visa labor process.

• Supporting Line Manager according to her request.

• Support the management o disciplinary and grievances issues. FARAS SPV LTD

Abu Dhabi

February 2021 – July 2022

● Responsible for all matters concerning the complete employee lifecycle

● Handling the recruitment procedures such as interviewing candidates within the framework of the position specification, Screen, interview and preparing a shortlist of candidates within an appropriate and consistent timeline.

● Responsible for all on boarding (post recruitment) activities: immigrations, visa, employee induction, policy reviews, new joiner forms, IT related equipment,team introductions.

● Responsible for all staff letter requests (bank, immigration, NOC, salary certificates, employment confirmations, travel, etc.)

● Responsible for monthly payroll and daily activity tracker regarding salary components: base and allowances, payments, commission calculations and deductions along with the End of Service payments for the inactive employees.

● Annual flights allowance for all staff and their entitled dependents

● Reimbursements and expenses related to employee entitlements as per employment agreements

● Bank correspondence and detailed finance reports and reconciliations

● Responsible for an online salary account and ensuring all transactions are approved and accounted for.

● Handling the monthly General pension payments for the local employees. ● Maintain and oversee all records for the Health and life Insurance. Royal Catering LLC – Abu Dhabi, UAE

HR COORDINATOR

October 2019 to January 2021

- Design hiring plans for all hotel departments based on seasonal needs. Interview and assess job candidates. Manage compensation and benefits plans. Oversee employee attendance and working schedules, including paid time off, overtime and breaks.

- Consulting with managers to discover staff requirements and specific job and objectives. Posting job descriptions on career websites.

- Evaluating resumes and calling the candidates for the interview schedule.

- Arranging and preparing documents for immigration and Tasheel .

- Assist in Recruitment and to ensure recruitment trackers are maintained and continuallyimproved. (Screening of CV’s, interview schedules)

- Assists with the organisation of the staff social events.

- Coordinating Hotel Associate events and activities.

- Compiling payroll / Absence data.

- Coordinating HR Dashboard / Statistics.

Pillars Electromechanic LLC - Abu Dhabi HR Officer June 2018 – Feb 2019

- Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.

- Assist in the development of HR policies and procedures - Administer the performance management system.

- Enter data into the HR system so that accurate records are maintained,

- Provide data for and prepare management information reports

- Liaise with payroll

- Manage the absence recording system

- Manage the holiday recording system

- Administer the probationary review periods

- Maintain and develop the personnel filing system

- Manage the leaver administration process

- Provide support in investigations for disciplinary and grievance procedures

- Assist the HR Officer with the development and maintenance of human resource policies and procedures.

- Work closely with the PRO and Government officials to get employee/ family visas etc. TAQEEF- Dubai April 2015 – Feb 2018 HR ADMINISTRATOR

- Maintaining and updating the Personal files of the employees.

- To coordinate the PRO for applying for an ID card or labor visa for all employees. - To apply fora medical insurance card of the staff for renewals and new hires according to their categories. Send out probation reminder emails to line managers and escalate any issues to HRO when appropriate

- Collate and input all relevant information relating to payroll on a monthly basis (new starters, leavers, benefits contract changes, sickness absence and maternity leave.

- Maintain and update HRIS employee and employee directory with any employee changes. Manage the leave system, including adding new starters and removing leavers. - Draft new offer letters, contracts, probation letters, salary, and bonus or benefit adjustment - Assisting salary letters for bank request and verification.

Radisson Royal Hotel-Dubai

2012 - 2015 Hr

Administrator

- Design hiring plans for all hotel departments based on seasonal needs. Interview and assess job candidates. Manage compensation and benefits plans. Oversee employee attendance and working schedules, including paid time off, overtime and breaks.

- Assist in Recruitment and to ensure recruitment trackers are maintained and continually improved.

(screening of CV’s, interview schedules)

- To Update the Tracker system for EID cards, passports, work permits and other related documents.

- To Arrange and coordinate the documents required for the Visa renewal of passports, company trade license and other required documents to PRO.

- Maintaining and updating the Personal files of the employees.

- Attend any meetings on behalf of the HR Manager/ Officer.

- Assists with the organisation of the staff social events.

- Coordinating Hotel Associate events and activities.

- Compiling payroll / Absence data.

- Coordinating HR Dashboard / Statistics.

PERSONAL INFORMATION

Degree: Bachelor’s Degree in Tourism

1997 - 2001

Bachelor’s Degree In Psychology 2021

Lyceum of the Philippines,Manila

SECONDARY Tumauini National Highschool

ELEMENTARY Tumauini North Central School Page 4 of 4



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