PROFESSIONAL

SUMMARY

Experienced financial professional with solid understanding of risk

profiles and client relations. Strong knowledge in banking services and products. Demonstrates high accuracy and passion for excellent service.

WORK HISTORY BUSINESS LOANS BROKER, 07/2023 – PRESENT Security Bank Corporation, Bacolod City Negros Occidental

• Loan documentation and serviceability assessment

• Qualify leads account and follow up sales opportunities; up sell and engage client to deepen established customer relationship

• Verify account information and data by reviewing, correcting, deleting or re-entering data

• Process customer and account source documents by reviewing data for deficiencies

• Managing the Bank from approval to settlement

• Provide customer facing support

SENIOR SALES ASSISTANT MANAGER, 11/2022 – 07/2023

Security Bank Corporation, Bacolod City Negros Occidental

• Generates new accounts and maximizing business growth

• Develops, formulates and implements business/client development strategies to attain the branch profitability/ targets

• Cross sell bank's products (insurance, credit cards, investment, auto loan, housing loans, business loans)

• Completes loan cycle process from onboarding through contract negotiation and closing

• Implements thorough credit checks to make accurate decisions about applications.

• Updates CRM bank system with information of clients

• Lead Generation. Reached out to customers after completed sales to assess product satisfaction and pursue upsell opportunities.

• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.

BRANCH HEAD, 06/2021 - 10/2022

BDO Network Bank, Sagay City Negros Occidental

• Maximize branch growth by optimising new generatad accounts. 091*-******* adysxw@r.postjobfree.com

Bacolod City Negros Occidental, Western Visayas

(Region VI) 6100

LEA GRACE Q. ALCANTARA

• Built strong rapport with new and existing clients to better serve financial needs.

• Formulate and plan sales and service strategies to improve revenue and retention.

• Reviews loan applications to deliver on company targets.

• Mentored staff to increase sales success and productivity. BRANCH OPERATIONS OFFICER, 05/2019 - 05/2021

UCPB Savings Bank, Escalante City Negros Occidental

• Completed audits and checklists to achieve regulatory compliance.

• Ensures all policies and internal controls set by the Bank and other regulatory bodies (AMLC, BSP, SEC, BIR) are complied.

• Reviews account opening and ensures KYC is implemented and identifying client risk rating.

• Oversees the daily bank operations both from high and low counter, from start of day to end of day.

• Reviews monthly GL branch reports, counterchecks AR & AP reports before submission to Head Office.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Performed appraisals for branch staff and made training recommendations to develop capabilities and skills. BRANCH MANAGER, 01/2018 - 07/2018

Wealth Development Bank, Bacolod City Negros Occidental

• Maximized branch growth by optimizing new generated accounts.

• Built strong rapport with new and existing clients to better serve financial needs.

• Formulate and plan sales and service strategies to improve revenue and retention.

• Mentored staff to increase sales success and productivity. BRANCH SERVICE AND CONTROL OFFICER, 04/2014 - 09/2016 Philippine Savings Bank, Bacolod City Negros Occidental

• Completed audits and checklists to achieve regulatory compliance.

• Ensures all policies and internal controls set by the Bank and other regulatory bodies (AMLC, BSP, SEC, BIR) are complied.

• Reviews account opening and ensures KYC is implemented and identifying client risk rating.

• Oversees the daily bank operations both from high and low counter, from start of day to end of day.

• Reviews daily pre-audit branch regularizations sent by Head Office

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Performed appraisals for branch staff and made training recommendations to develop capabilities and skills. SALES AND SERVICE MANAGER, 02/2013 - 04/2014

Robinsons Bank, Bacolod City Negros Occidental

• Completed audits and checklists to achieve regulatory compliance.

• Ensures all policies and internal controls set by the Bank and other regulatory bodies (AMLC, BSP, SEC, BIR) are complied.

• Reviews account opening and ensures KYC is implemented and identifying client risk rating

• Oversees the daily bank operations both from high and low counter, from start of day to end of day

• Reviews monthly GL branch reports, counterchecks AR & AP reports before submission to Head Office

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Performed appraisals for branch staff and made training recommendations to develop capabilities and skills. TELLER, NEW ACCOUNTS, BOOKKEEPER ASSOCIATE, 06/2008 – 01/2013 East West Banking Corporation, Bacolod City Negros Occidental

• Processed customer transactions promptly, minimizing wait times.

• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Answered customer inquiries regarding account balances, transaction history, updates, services charges, and interest rates.

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Recognized sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.

• Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.

• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

• Participated in formal and informal training to maintain up-to- date knowledge of banking technologies and laws.

• Provided warm and friendly welcome to customers to create excellent first impression.

SERVICE REPRESENTATIVE / TELLER, 11/2007 – 03/2008 BDO Financial Services Inc., Pasig City Metro Manila

• Managed and monitor rates to sell, buy and order foreign currency.

• Accepted and processed foreign currencies.

• Accepted payments for utilities.

• Conducted cash balancing to enable cash surrender at the end of shift.

TECHNICAL SUPPORT REPRESENTATIVE, 01/2007 – 09/2007 Smart Communications Inc., Quezon City Metro Manila

• Makes outbound calls to respond to customer's concerns regarding technical malfunctions and issues to fix remotely.

• Asked customers targeted questions throughout troubleshooting to determine smart solutions.

• Provided clear and concise step-by-step technical support to guide clients.

• Resolved service user requests within target timeframes.

• Used support tickets for escalation to third party for technical repair and relocation.

CUSTOMER INTERACTION ASSOCIATE, 08/2006 – 01/2007

Ambergris Solutions Inc., Pasig City Metro Manila

• Conducts an outbound call to collect accurate and valid data.

• Explained survey objectives and procedures to interviewees to facilitate comprehension.

• Asked questions to obtain specific information, including person's name, age and address.

• Followed strict guidelines during listening to and capturing respondent answers over telephone.

• Used computers and special forms to record, compile and code results from interviews and surveys.

FINANCIAL EXECUTIVE, 08/2003 – 02/2006

New York Life Insurance, Philippines, Boracay-Kalibo-Roxas City, Panay

• Determined insurance requirements by liaising with customers for comprehensive understanding of needs.

• Assisted customers facing financial difficulty by creating payment plans and phasing premiums.

• Presented and clearly explained insurance policy options based on client’s needs and goals.

• Researched coverage and premium options.

• Conducted in-depth client consultations to recommend best- suited products.

• Assessed financial viability of different insurance options for customers.

RDU (RECEIVING DISPATCHING UNIT) ASSISTANT, 04/2003 – 05/2003 Super Value Inc., Iloilo City, Iloilo

• Managed inventory movements to process incoming shipments and organize storage areas.

• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.

• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.

• Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays.

• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency. EDUCATION University of Negros Occidental – Recoletos, Bacolod City, 2019 – ongoing

Master in Business Administration

University of St. La Salle, Bacolod City, 1998 – 2003 Bachelor of Science Management Information System

Bachelor of Science Marketing Management

CERTIFICATIONS Know Your Money and Counterfeit Detection 03/11/2023 Security Bank Academy

Signature Verification and Forgery Detection

12/12/2022 Security Bank Academy

Legal Principles behind running a Private or Family Corporation 04/02/2019 BizFix Corporate Hub

Certified Six Sigma Yellow Belt (Certificate No. CSSYB-2019-072-39) 03/07/2019 Six Sigma Philippines

Taxation Made Easy (8-Hours Training)

03/03/2019 Hacks4Growth Training and Development

International Seminar : Workshop on Bookkeeping & Basic Accounting for Non-Accountants (8-Hours Training)

03/02/2019 Hacks4Growth Training and Development

Strategic Management Seminar

01/12/2019 BizFix Corporate Hub

Standardized Unit Investment Trust Fund (UITF) Certification Program 05/27/2014 Philippine Savings Bank

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