**/**/**, **:** PM RESUME

NORA VILLEGAS

**** *********** **, ****, ** 77449

Phone: 361-***-****

Email: adysxj@r.postjobfree.com

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Ability Summary

Bilingual leasing professional, 4 or more years of leasing professional experience, Completed Dale Carnegie Sales Class, Meet sales goals, prospecting skills and organization skills. Employment History

05/2021 - Present Leasing Professional / Greystar Management Westborough Crossing Apartments, Katy, TX

Provide great customer service, greet & tour prospects, follow-up calls on ILM through Onesite, answer all incoming calls, update market survey information for all competition properties. Input market survey information in Radix. Input all prospect information into ILM. Provide information to the prospect about the property, floor plans and the community. Explained all lease and community policies to new and current residents, submit and close out work orders. Process applications, make sure deposit and application fees have been paid. Keep up with notice to vacate. Generate lease contracts and email to residents. Prepare move in packet for new residents along with move in bag. Inspect ready units for future residents & etc. Dale Carnegie certificate for Sales completed. 03/2020 - 01/2021 Repossession Clerk

Excel Motors, Houston, TX

Answer all incoming calls, assist all walk in customers, enter contract information for customer, go over contract with customer, print & file all documents in customer folder, filing, take down payments, Mail out 20 day letters, verify insurance information & made collection calls as needed, send out order of repossession, provide all paperwork for storage vehicles to repossession company to get vehicle released. Find out of state repossessions companies to locate vehicles for repossession & contact & make arrangements with transporters to get vehicles picked up and dropped off. Assist sales persons with any information needed and provide them with keys for customers to test drive vehicles. Run customer credit report, enter car inventory in system, tag keys with tag information & key#, took customer payments when needed, etc.

07/2018 - 09/2019 Property Manager / Assistant Manager Compass Bay Apartments & Marina / Christy Estates, corpus christi, TX Customer Service, lease units, post and collect rent, file evictions, close out work orders, submit work orders, security deposit dispositions, walk property, walk move out units, pest control inspection, file, submit invoices for payment, answer all incoming calls, call back work orders that have been completed, provide information about the apartment and community to the prospects, place orders for office and maintenance materials & keeping up with landscaping, 3 day notices, bonus logs, renewals, approve time for employees and submit time for payroll & etc. 06/2017 - 05/2018 Property Assistant Manager

CCHA, Corpus Christi, TX

Customer Service, lease units, collect & post all rent, file evictions, submit & close out all work orders. Property walk, make deposits, filing, submit purchase request, conduct interviews, inspections & computation of initial and interim rents. Schedule & send out appointment letters for annual recertification, annual inspections, pest extermination & any other correspondents with residents & assist manager with different tasks & etc.

02/2016 - 04/2017 Leasing Agent

Christiwood Apartments, Corpus Christi, TX

Customer service. Greeted prospects. Answer all incoming calls. Provided information about the apartment and community to the prospect residents. Explained all lease and community policies to new and current residents. Collected security deposits, rent and all other funds associated with resident moves. Send out monthly renewal letters. Closed out work orders through appfolio. Submitted

about:blank 1/2

10/31/22, 12:56 PM RESUME

work orders through appfolio.Filled out guest cards. Followed up on guest card prospects. Kept up with notice to vacate information for each resident. Made snack baskets for new move-in residents. Prepared keys for pest control. Opened & closed models. Responded to all internet leads. Followed up on all internet leads. Correctly completed all lease applications for approval. Opened & closed every other weekend. Filing. Placed staples orders for office material. Faxed. Made copies. Kept up with application & move in folders. Perform any additional duties assigned by assistant manager, or supervisor.

10/2014 - 09/2015 Office Clerk

Budget Motors, Corpus Christi, TX

Customer service. Collection calls. Closed out all car deals for in-house & outside financing. Prepared customer service and sales files for every new car sold and serviced in the dealership. Updated files with new documents. Data entry. Process credit card payment for customer accounts. Filing. Complete customer folders. Scheduled appointments. Answer all incoming calls. General office work. Maintain a clean work environment. Kept up with new vehicle inventory folders for each vehicle. Printed temporary license plate tags for sold vehicles. Programmed gps for every sold vehicle in the system.

09/2010 - 06/2014 Inside Sales

Dynamic Fastener, Houston, TX

Customer service. Inside sales / counter sales. Collection calls. Reviewed & submitted all freight bills. Data entry. Took purchase orders for all customer accounts and walk-ins. Invoiced all work orders at the end of each work day. Process credit card payments for customer accounts. Scheduled all freight pick ups. Worked on all credit applications. Filing, Sent out tools for tool repair. Inventory 3 times a year.

09/2007 - 08/2010 Data Entry Clerk

Nick Maram & Associates, Houston, TX

Answer all incoming calls. Data entry. Made potential calls. Printed letters and labels. Printed potential client leads for each county which was requested. Went to the courthouse for potential client information. Folded and stamped all outgoing mail. Assisted legal assistant with additional duties. Education History

General High School Curriculum

High School Equivalency Diploma

Aldine Adult Education,, None Selected

Occupational Licenses, Certificates and Training

09/2022 Dale Carnegie Certificate

Greystar Management

Honors & Activities

Additional Information

Detailed References

about:blank 2/2