Jasmine Wilchcombe

Sandilands Village Road

Nassau, New Providence 99999

Home: 242-***-****

adysx7@r.postjobfree.com

Summary

Committed and motivated individual with exceptional customer service, decision making skills, strong work ethic, professional demeanor and great initiative.

Objective- To be an asset to your establishment and to provide great efficient service.

Highlights

● Expert in Microsoft Office (Excel, Word, Power Point)

● Quick learner

● Customer service-oriented

● Hospitality industry knowledge

● Attentive to detail

● Beginner in Spanish

● Multi-tasker extraordinaire

● Complex problem solving

● Strong communication skills

● General ledger accounting skills

● Reliable and punctual

● Honest and loyal.

● Willing to learn and be occupied

Experience

Nassau Flight Services Human Resource Assistant- September 2021-Present

-Coordinate HR projects (Staff Meeting, Training Etc.)

-Post job ads organize resumes and job applications.

-Coordinate communication with candidates and schedule interviews.

-Conduct initial orientation to newly hired employees.

- Apply for and follow up on employees ID badges.

- Process presentations and prepare reports relating to personnel activities (staffing, recruitment, performance evaluation, etc).

-Assist in the development of forms, reports, and other documents for HR.

-Assist in payroll processing by providing relevant data (absences, vacation, etc).

-Responsible for maintaining, organize and update HR files, Personnel files and documentation.

-Updating employee benefits, employees status and other records.

-Draft, type and file routine correspondence and other materials.

-Perform general clerical duties to include but not limited to photocopying, faxing, mailing etc,

-Assist with creating graphic designs and updating the company Facebook page.

- Any other duties assigned by the Senior Supervisor.

Fidelity Bank (Bahamas) Operations Representative- June 2021- August 2021

Non-credit banking services for customers of the Financial Centre

Custodian of Treasury & ATM Cash

Loan disbursement per delegated authority from the Loan Administration Unit

Define, maintain and test security procedures & evacuation drills

Operations support for the Operations Supervisor (as required)

Monitoring cash limits/Management of cash holdings

Ensures strict observance of Exchange Control Regulations

Compliance reviews to ensure adherence to Central Bank Anti- Money Laundering Guidelines, KYC requirements of FTRA/FTRR and Fidelity’s internal instructions

Ensures custody/security requirements regarding Cash, Stamps, Passwords are strictly adhered to

Preparation of assigned reports

Posting of back office entries

Perform daily teller lock up procedures

Review of workflows and procedures to improve efficiency and customer service

Liaise with HO for account payable

Performs other administrative/clerical duties as required by FCM or Ops Sup

Backup for other Operations Supervisor

Any other duties assigned

Completion of Individual Objectives (advised annually)

Fidelity Bank (Bahamas) Customer Service Representative -November 2020-June)

Executes and process all non-credit banking transactions for customers of the bank.

Custody of cash to facilitate deposits, withdrawals and loan/ credit card payments.

Posting of transactions and fees.

Scanning of transactions and other documents.

Referral of Financial Centre products and service (as per referral targets): Savings Accounts, Fixed Deposits, Visa Prepaid Card/ Credit Cards/ Debit Cards), Loans.

Compliance reviews to ensure adherence to Central Bank Anti-Money Guidelines, KYC requirements of FTRA/ FTRR and the company’s internal instructions.

Ensures strict observance of Exchange Control Regulations.

Ensures custody/security requirements Cash, Stamps & Passwords are strictly adhered to.

Performs other administrative/clerical duties as required (Sundry Duties including scanning of documents)

Participates in special marketing sales events.

Backup for other CSRs.

Twisted Lime- Executive Assistant (July 2020 – November 2020)

• Implement and improve office systems for Twisted Lime and its partnering companies.

• Maintain and organize company’s employee files.

• Reminding the manager of important tasks and deadlines.

• Reading, monitoring and responding to the company and managers email.

• Reading, Monitoring and responding to the company’s Facebook, Instagram, Google, TripAdvisor, Opentable reviews with pre-approved and or appropriate responses that strengthen the brand and company Twisted Lime.

• Keep and maintain a calendar of events highlighting and reminding the manager of important and key daily events.

• Liaising with graphic designers & promoters to create and design visual and audio advertising and promotions that highlight key dates that are necessary for certain events during the year for Twisted Lime and Its partnering companies. Eg. Flyers, social media advertising, video clips, branded clothing etc.

• Maintain, order & take inventory of merchandise for sale at all locations.

• Maintain, photocopy, print and organize all necessary company documents, employee applications and other necessary employee documents making sure they are legible and all necessary form areas are completed.

• Implement and maintain Opentable system and make sure the hostesses are trained to use them accordingly.

• Maintain and inventory company electronics, such as hostess iPad, cashier iPad, cashier Phone for Kanoo & Delivery phones.

• Delegate work in manager’s absence

When a complaint is received, make sure it is shown to the respected department and an explanation given by the department head. A complaint was then answered via an executive assistant.

• Research customer trends via surveys either on social media platforms or via printed questionnaires.

• Planning and organizing special events (if necessary)

• Source order and maintain office supplies.

• Organizing and Forwarding weekly bills to accounting along with printed payroll summary to ensure timely payment bills and payroll.

• Entering weekly bills into a shared spreadsheet, keeping up dated weekly spending at Twisted Lime.

• Maintain a shared folder with necessary items, invoices & projects, updated regularly.

• Keeping the outgoing check logbook in order.

• Handle customer requests and queries appropriately.

• Miscellaneous tasks to support their manager, which will vary according to the department, company, and to the manager’s request.

• Implement, review & enforce proper use of the Twisted Lime company handbook, also requiring all staff to have a copy that is signed for confirmation of acceptance.

• Maintaining foreign staff work permits, and making sure all necessary documents are up to date for renewal purposes.

Commonwealth Bank- Customer Service Representative-(June 2018-July 2020)

Responsible for continually soliciting new customers and cross-selling all services at every opportunity.

Receives cheques and cash for deposits to accounts, verifies amounts, examines cheques for proper endorsement, examines cash under UV counterfeit detector and enters deposits into computer records.

Cash cheques and process withdrawals, pays out money after verification of signatures and customer balances within individual limits and ensures approval on all transactions over CSR’s limit and ensures that no book withdrawals are approved prior to processing.

Balances cash drawer at the end of the shift with speed and accuracy and compares totaled amounts to computer-generated proof sheet. Reports discrepancies to the CSR supervisor.

Ensures cash limits are kept within standards set by the bank.

Reports all suspicious transactions to Management or Sr. Operations Officer.

Responsible for securing drawer/till keys, customer receipts and stamp.

Lock away daily float under the supervision of a Lock-up Officer

Ensures that all cash logs for large transactions are completed daily.

Assist with processing all mail payments daily.

Prepares foreign currencies foreign currencies on a daily basis and forwards them to the Accounts Officer by the specified deadline.

Ensures the teller station is properly stocked with forms, transaction receipts etc.

Ensure that the wicket is always clean and tidy.

Assist with shredding of Branch work as delegated.

Demonstrates ownership of complaints, voiced by customer.

Contributes to the learning of others through peer coaching and mentoring, proactively sharing experimental learning and supporting the learning journey.

Assists with filing of the branch’s and department work

Assists supervisors whenever necessary to ensure the completion of the day’ work.

Cross trains in key positions in order to back up during absences.

Assists with other duties in the Department daily, to ensure proper completion before leaving for the day.

Strives to achieve error free work.

Nassau Flight Services- VIP Concierge (January 2018-June2018)

● Carry out Meet & Greet Fast Track procedures on arrival, departure and connections.

● Issue a request and collect pertinent information from client representative for advanced preparation of service as directed.

● Issue an official confirmation of service to client once details are verified and valid via through email.

● Flight, tracking, monitoring and maintain customer –client point of contact.

● Book airport lounge accommodations and collect necessary statements.

● Communicate with ground transportation and/or external meet & greet clients to coordinate times and any changes that may occur.

● Update VIP handling record at the end of each fast track, detailing porter usage and luggage details.

● Full application of knowledge of NFS VIP Fast Track Terms of Service

● Report all incidents and unusual occurrence to VIP Customer Service Supervisor for immediate action.

● Abide by company’s safety and security regulations.

● Follow any duties that may be assigned by Management.

Scotiabank Bahamas Limited- Bank Teller (December 2015- September 2017)

● Maintained a cash drawer within bank policies, balanced cash drawer daily, and locating and/or correcting errors. Balanced coin machine, coin vault, ATM and handled mini vault. Adhering to security, audit, and compliance requirements.

● Provided general bank services to customers within established procedures including official cheques and travelers’ cheques.

● Handled routine customer inquiries regarding teller line transactions and basic new account transactions. Referred unusual requests, complex customer inquiries, and account research to appropriate branch personnel.

● Responsible for learning and providing accurate information regarding bank products and services.

● Responsible for maintaining current knowledge of bank policy and procedures to ensure compliance.

● Followed up on opportunities and inquiries from customers to further encourage a complete financial relationship.

● Counseled customers regarding the products and services available. Identified and cross-sells those services and products which best serve the customer’s needs.

● Actively participated in referral programs to achieve branch goals as well as individual sales and customer service goals.

● Carried out great customer service.

Variety Disposable Products (January 2014 – December 2015)

● Carried out customer service in a very professional manner.

● Answered the phone very respectively.

● Worked in different departments (Cashier/ Packager)

● Got along with other co-workers.

● Followed instructions to best of ability.

● Followed and carried out duties assigned.

Harding Security– Office Administrator (May – August 2015)

● Developed the skills for a receptionist and cashier.

● Answered the phone very respectively.

● Did a little office administration.

● Setup work orders and made sure they were followed through.

● Got along with co-workers.

● Followed instructions to best of ability.

● Helped customers with information of cars, locks, cctv etc.

● Helped with accounts receivables and accounts payables.

Administrators Office- (Administrator Assistant Summer Student 2008)

Harbour Island, Eleuthera, Bahamas

● Answered the phone respectively and in the right manner.

● Ran errands with other workers.

● Responded to customers inquires in a friendly and professional manner.

● Followed instructions given very accurately.

● Got along with other workers and developed teamwork and sportsmanship.

● Processed accounts receivables and accounts payables.

Hatchet Bay Packing House (Summer Student 2011)

● Answered the phone respectively and diligently.

● Took notes of services that were rendered.

● Followed instructions given very accurately.

● Got along with other workers and developed teamwork and sportsmanship.

Twin Shop Rite- Sales Clerk (Summer Job 2012)

● Responsible for money and inventory checks.

● Made sure the money was added up to what was sold.

● Was responsible for making sure everything was in order.

● Answered the phone respectively and diligently.

● Reasoned with customers.

● Called the manager if any inconvenience was caused.

Recreation

● Reading

● Babysitting

● Hair Braiding

● Singing

● Dancing

● Playing outdoor sports

Education

2007 P.A. Gibson Primary School - Hatchet Bay, Eleuthera, Bahamas Academic Achievement Award

3.65 GPA

Dean's List

2013 Central Eleuthera High School - Palmetto Point, Eleuthera, Bahamas

High School Diploma

Five (5) Bahamas Junior Certificates

Five (5) Bahamas General Certificate of Secondary Education President of the Student Christian Movement

Member of Governor General Youth Award

Member of Junior Achievers

Certifications

Certified Bahamas Host Professional

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