Customer Service Office Manager

Objectives

To secure a position in a reputable organization to expand my learnings, knowledge, and skills.

Experience

Business Office Manager/Commonwealth Senior Living at The Ballentine/ Norfolk, Virginia & Commonwealth Senior Living Senior Living Williamsburg, Williamsburg, Virginia

12/2019- 12/2022

Responsible for billing, preparing payroll, designing filing systems, and other office procedures and equipment. Prepare resident billing statements, reconcile discrepancies in billing and issue reminder notices as necessary. Maintain all employee & resident files in direct compliance with state regulations. Onboard incoming staff with new hire paperwork and orientation. Responsible for customer service to in house and outside customers. Oversee supply ordering, and management of concierge desk staff & scheduler. Organizing office operations, and procedures.

Business Office Manager/ White Oaks at Williamsburg/ Williamsburg, Virginia

01/2017- 12/2019

Responsible for billing, preparing payroll, designing filing systems, and other office procedures and equipment. Prepare resident billing statements, reconcile discrepancies in billing and issue reminder notices as necessary. Maintain all employee & resident files are in direct compliance with state regulations. Onboard incoming staff with new hire paperwork and orientation. Responsible for customer service to in house and outside customers. Oversee supply ordering, and management. Organizing office operations, and procedures. Responsible for use of multi-line telephone lines.

Business Office Manager/Heritage Commons currently known as CSL at Williamsburg, Virginia

03/2011- 01/2017

Responsible for billing, preparing payroll, lease renewals, designing filing systems, security measures, emergency measures, and other office procedures and equipment. Prepare resident billing statements, reconcile discrepancies in billing and issue reminder notices as necessary. Maintained all employee & resident files in direct compliance with state regulations. Onboarded incoming staff with new hire paperwork and orientation. Responsible for customer service to in house and outside customers. Responsible for use of multi-line telephone lines. Maintained communication with the corporate office as well as all staff with an ever-present view of our company goal. Assisted Marketing with materials and goals for the company.

Education

Diploma, Gloucester High School, Gloucester, Virginia

Seeking Associate Degree, South University, Richmond, Virginia

Special Skills

Advanced Office Administration Skills, Interpersonal Skills, Outstanding Customer Service, and Equipment Inventory & Maintenance

Computer Skills

MS Outlook, Vikus, Microsoft Office, Excel, QuickBooks, Propriety systems for computerized billing and accounts receivable/accounts payable, and ADP

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