KEVIN SMITH

adysvy@r.postjobfree.com / M: 773-***-****

SUMMARY

A dynamic, performance-focused Transportation Manager with expertise in establishing policies and procedures, recruiting, and hiring key employees, developing personnel, retention, creating HR initiatives and fostering overall growth opportunities. Strong leader and persuasive communicator who can champion ideas throughout a company. Proven ability to partner with management to develop strategies that improve employee productivity and staff promotions. Strategic thinker, self-motivated professional able to manage several tasks and perform under pressure in fast-paced, deadline-focused environments.

Walmart – Bolingbrook, IL – 10/2021 – 12/5/2022 Transportation Area Manager

Communicate with (or to) individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates)

Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties, and coordinating workloads to achieve facility goals (e.g., production, quality, safety)

Manager 3PL teams in a 500k square facility.

Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards, and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation.

Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations to resolve

Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance, and providing feedback; teaching, supporting, and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders

Play a key role in successful delivery of several Lean projects in areas of documentation, shipping and customer focus.

Involved in continuous improvement processes that improve operational efficiency focused on the reliability of our network by 30%

Responsible for monitor, report and improve (On Time Pickup (OTP) 98%,On Time Delivery (OTD)98.6%, Truckload Utilization95%, Trailer Pool 95%, etc.)

Responsible for building relationships with our local vendors such as FedEx P&D hubs, and dedicated/line haul carriers

J.B. Hunt – Franklin Park, IL – 07/2021 – 10/2021 Capacity Manager

Build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity.

Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.

Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.

Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc., as they occur throughout the day and, where necessary, when on call.

Manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinating with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety related mechanical issues are fixed for account equipment (as required).

Perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and/or creating operational or financial reports.

Gain knowledge on how to manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market.

Maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining and presenting customer specific reporting and financial analysis through face-to-face interactions at customer location.

Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third party (customer) systems. • Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability.

Drive By Faith Transport Services Romeoville, IL 2017 – 2020. Operation Executive

Oversee daily operations which includes securing contracts via bidding or negotiation.

Pick up and deliver freight from various locations, and destinations.

Responsible for Proof of Delivery paperwork and documentations, send back to broker or shipper. Creation and ongoing value creation with a world class supply base.

Manage 3PL operation throughout the USA.

Select and implement technology to improve commercial and operational efficiencies.

Creation and improvement of best practice-based processes.

Management of business process outsourcing activities

Identification and realization of cost-saving and cost-reduction opportunities

AT&T Chicago, IL: 2008 – 2016.Network Services/Operations Manager

Recognized by senior leadership for maintaining a 0 accident/incident ratio for 422+ days while managing a crew of technicians handling the installation and maintenance, provisioning, dispatch, and testing activities at customer sites.

Supervised 15 direct report team and a company owned fleet with capabilities which generated over 15M in revenue annually.

Review Union technician performance and provide feedback/coaching to improve performance.

Conduct safety and quality inspections to ensure high quality and safe performance technicians.

Address and resolve customer complaints or service-related issues ensuring continued loyalty.

Maximize retention by addressing technician grievances and resolving them at the step one level.

Manage FMLA, Leave of Absence, Military Leave, and Disability claims for all technicians and address any Human Resources issues and concerns, regarding technician’s performance.

Supervises the day-to-day claims activities for the unit by establishing priorities, scheduling and assigning work, adjusting schedules when necessary to meet completion dates, and assisting others with resolving complex problems while ensuring adherence to service and quality standards.

Analyzes claims files prepared by claims staff. Acts as a technical expert and provides direction in various areas.

Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded and developed. Deals decisively with performance and/or conduct issues using the performance management process.

Ensures technical resources are engaged in assignments commensurate with their experience and job title and that direct reports receive a proper orientation, on-going technical training and development opportunities.

Ensures compliance with related legislation, corporate policies, and programs. Monitors new and emerging exposures and coverage issues and makes recommendations Management regarding same. May periodically conduct desk audits.

EDUCATION

Jackson State University

BBA, Marketing

Occupational Safety and Health Administration

OSHA 10 Certification

ITExpertsSystems

Cloud Cyber Security Knowledge

Linux Administration

Microsoft Azure

SKILLS

Employee Relations

IT Optimization

Supply Chain & Logistics

Safety/DOT Compliance

Technology Management

Assets Protection

3rd Party Logistics (3PL)

Operations Management

Purchasing

Key Performance (KPI)

Inventory Control

Performance Development

Lean Projects

Union Arbitration Negotiations

Transportation Management (TMS)

SAP/ Warehouse

Strategic Planning

Procurement

Facilities Management

Contract Negotiations

Relationship Management

OSHA

Six Sigma Orange Belt

Six Sigma White Belt

Hiring/Exit Interviews

BADGES

Implementing Supply Chain Management 2021

Careers in Supply Chain and Operations 2021

Understanding Logistics 2022

Quality Management Foundation 2022

Purchasing Foundation 2022

Process Improvement Foundation 2022

Inventory Management Foundation 2022

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