ANGELICA MUSNI

Sacramento, CA ***** 916-***-**** adysuz@r.postjobfree.com

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants’ rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues able to be handled on-site arise.

SKILLS

Commercial property

Mortgages and loans

Fair housing mandates

Knowledge of leasing and market conditions

Microsoft Office

Sales and marketing

Skilled multi-tasker

Multi-family property management

Planning and coordination

Organization

Team building

Communications

Customer service

PROFESSIONAL EXPERIENCE

November 2020 to May 2021 Sacramento Housing and Redevelopment Agency, Sacramento, CA

Housing Program Technician I

Created and managed project documentation and activities to support customers and program objectives.

Answered questions and provided information to current and potential program participants.

Assisted organizational efforts by filing, entering data and answering phones.

Communicated with customers regarding program processes to maintain satisfaction.

November 2017 to March 2019 Colliers International Mountain View, CA

Property Manager

Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Fostered good working relationships with owners, residents and board members.

Contacted tenants to collect overdue rent or to discuss other important issues.

Conducted inventories of and delivered building supplies.

Compiled and conveyed all operational and financial data to regional manager.

Fully abstracted all leases and entered all pertinent information into BOV/HOV management system.

Collected monthly assessments, rental fees, deposits payments.

Managed over 30 commercial properties totaling over 100,000 square feet.

Updated tenant and unit information to keep current in housing database.

Partnered with cross-functional teams to address business opportunities and challenges.

Directed sales and marketing plans to maximize rental income and increase occupancy rates.

Showed tenants around properties, highlighting features and redirecting concerns to capture interest.

Handled resident complaints and expedited all maintenance requests.

Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.

Reviewed all leases to guarantee proper level of service for tenants.

Coordinated general maintenance and repairs to keep facilities operational and attractive.

Developed strong, professional relationships with vendors, homeowners and residents by initiating collaboration and delivering exemplary service and engagement.

Maintained accurate records of all correspondence with and from tenants.

Created and updated marketing materials for department programs and properties.

Reviewed and interpreted vendor contracts to effectively enforce all requirements.

Wrote clear and concise owner's reports based on findings from quarterly financial statements.

May 2014 to December 2017 Safeway Livermore, CA

Starbucks Assistant Manager

Planned and prepared workflow schedules, delegating tasks for 5-member team.

Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Oversaw team development according to industry service standards to further customer loyalty.

Supported sales management initiatives to optimize business development.

Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Delegated daily tasks to team members to optimize group productivity.

Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 80%.

Developed and implemented performance improvement programs, resulting in 70% increase in efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Completed inventory audits to identify losses and project demand.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Analyzed monthly sales and performance reports to support operational planning and strategic decision making.

Enhanced sales by implementing merchandising and promotional improvements.

Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Organized schedules, workflows and shift coverage to meet expected business demands.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

EDUCATION AND TRAINING

De Anza College Cupertino, CA

oSome College (No Degree) Real Estate

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