Christina Johnson

**** ******** *****

Valdosta Georgia 31605

Phone: 904-***-****

adysuv@r.postjobfree.com

OBJECTIVE

To build upon 29 years of customer service experience in the retail and office environment. To be an asset by bringing my experience and knowledge of customer service relations to your company.

SKILLS

● 29 Years Customer Service

● Customer Complaints

● Planning / Organization

● Inventory Control

● Inventory Replenishment

● Customer credits

● Vendor relations

● Assistant manager of 20+ team

members

● Ability to work well with a team or

independently

● Strong problem solving skills

● Able to meet deadlines and work

well under pressure

WORK EXPERIENCE

First Commerce Credit Union

November 2023 -Present

MSR Member Service Representative

Open New Member Accounts

bank card disputes

opening Certificates of Deposits

back up teller

closing accounts

cashier checks

loan referrals resolve customer complaints issues with accounts print account statements

all customer services

Dollar General Valdosta Georgia

July 2020 - November 2023

Store Manager

Delegates responsibilities to team members

develop strategies to improve customer service

increase store profit

reduce store shrink

Responsible for opening and closing the store.

Customer service,resolve customer complaints,

prepare schedules for all store employees,submit payroll hire new employees train new associates on store policies Develop team members to the next level of store careers. Engage team members boost store morale.

Work with vendors on product placement and products being brought into store. Christina Johnson

4081 Chadwyck Drive

Valdosta Georgia 31605

Phone: 904-***-****

adysuv@r.postjobfree.com

Variety Wholesalers (Maxway) Roses Jacksonville, FL,Live Oak FL, Tifton Georgia,Nashville Georgia

Oct 2011 – February 2020

. Assistant Manager

● Customer Service including personalized interaction, order request, resolved customer complaints, assist customers with returns and casher worked with customers to resolve disputes and accuracy.

● Responsible for the opening and closing of facility

● Responsible for team members supervision including questions, complaints, schedule adjustments and till balance and pre-hire interviews

● Created work instructions and training for new hires.

● In charge of bank deposits, refunds, change orders

● Responsible for inventory control and tracking

● Accounts Receivable/Collections/Payables

● Accurate posting of payments

● On demand reporting to management.

Kmart Jacksonville, FL

January 1995 – October 2010

. Assistant Manager \ Office Manager

● Human Resources responsibilities: Team member questions, tills and schedules

● Customer Service worked front and supervised all front in clerk’s worked phones including multiline phones and transfers, order request, resolved customer complaints, ran service desk to assist customers with returns and resolve disputes.

● Created work instructions and training for new hires including management.

● In charge of bank deposits, refunds, change orders

● Responsible for inventory control and tracking

● Cash

● Office including: month end summaries, bank deposits, accounts payable/receivable and audit

●

Computer Skills:

● Microsoft Word

● Microsoft Outlook

● Microsoft Excel

● Multi Line phone

Christina Johnson

4081 Chadwyck Drive

Valdosta Georgia 31605

Phone: 904-***-****

adysuv@r.postjobfree.com

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