Customer Service Assistant Manager
Resume:
Christina Johnson
Valdosta Georgia 31605
Phone: 904-***-****
****.*********@*****.***
OBJECTIVE
To build upon 29 years of customer service experience in the retail and office environment. To be an asset by bringing my experience and knowledge of customer service relations to your company.
SKILLS
● 29 Years Customer Service
● Customer Complaints
● Planning / Organization
● Inventory Control
● Inventory Replenishment
● Customer credits
● Vendor relations
● Assistant manager of 20+ team
members
● Ability to work well with a team or
independently
● Strong problem solving skills
● Able to meet deadlines and work
well under pressure
WORK EXPERIENCE
First Commerce Credit Union
November 2023 -Present
MSR Member Service Representative
Open New Member Accounts
bank card disputes
opening Certificates of Deposits
back up teller
closing accounts
cashier checks
loan referrals resolve customer complaints issues with accounts print account statements
all customer services
Dollar General Valdosta Georgia
July 2020 - November 2023
Store Manager
Delegates responsibilities to team members
develop strategies to improve customer service
increase store profit
reduce store shrink
Responsible for opening and closing the store.
Customer service,resolve customer complaints,
prepare schedules for all store employees,submit payroll hire new employees train new associates on store policies Develop team members to the next level of store careers. Engage team members boost store morale.
Work with vendors on product placement and products being brought into store. Christina Johnson
4081 Chadwyck Drive
Valdosta Georgia 31605
Phone: 904-***-****
****.*********@*****.***
Variety Wholesalers (Maxway) Roses Jacksonville, FL,Live Oak FL, Tifton Georgia,Nashville Georgia
Oct 2011 – February 2020
. Assistant Manager
● Customer Service including personalized interaction, order request, resolved customer complaints, assist customers with returns and casher worked with customers to resolve disputes and accuracy.
● Responsible for the opening and closing of facility
● Responsible for team members supervision including questions, complaints, schedule adjustments and till balance and pre-hire interviews
● Created work instructions and training for new hires.
● In charge of bank deposits, refunds, change orders
● Responsible for inventory control and tracking
● Accounts Receivable/Collections/Payables
● Accurate posting of payments
● On demand reporting to management.
Kmart Jacksonville, FL
January 1995 – October 2010
. Assistant Manager \ Office Manager
● Human Resources responsibilities: Team member questions, tills and schedules
● Customer Service worked front and supervised all front in clerk’s worked phones including multiline phones and transfers, order request, resolved customer complaints, ran service desk to assist customers with returns and resolve disputes.
● Created work instructions and training for new hires including management.
● In charge of bank deposits, refunds, change orders
● Responsible for inventory control and tracking
● Cash
● Office including: month end summaries, bank deposits, accounts payable/receivable and audit
●
Computer Skills:
● Microsoft Word
● Microsoft Outlook
● Microsoft Excel
● Multi Line phone
Christina Johnson
4081 Chadwyck Drive
Valdosta Georgia 31605
Phone: 904-***-****
****.*********@*****.***
Contact this candidate