VITA DHARMARAJU

780-***-**** /adysup@r.postjobfree.com

CAREER OBJECTIVE: Seeking Medical Office Administrative Assistant position where I can apply my skills and experience efficiently and provide quality assistance to both patients and physicians. SUMMARY OF QUALIFICATIONS:

• 3+ years of experience in health care settings. Working knowledge of PS, Med Access, Wolf and Accuro, Netcare

• Excellent customer service skills and ability to multitask.

• Effective verbal and written communication skills. Fluency in 3 other languages.

• Outstanding clerical and technical skills. Intermediate proficiency in Office365.

• Proficiency in medical terminology and medical record management.

• Ability to handle extreme stress.

WORK EXPERIENCE:

Freehorse Family Wellness Society, Edmonton

Administrative Assistant, (Indigenous Post-secondary funding) 2015 - April 2019

• Greeted and screened clients through a triage process on the phone to determine the funding eligibility criteria.

• Liaised with internal and external stakeholders such as post-secondary institutions and bands/ Bill C31 treaties across North America

• Collaborated with funding managers for application processing, budget, and audit reports.

• Maintained inventory, as well as ordered supplies and office equipment.

• Purged student files as per INAC policies and procedures.

• Retrieval of archived files in which a procedure of file retention as required. Windermere Medical Clinic, Edmonton/Complete Care Centre Medical Office Assistant 2014- 2015

• Scheduled and confirmed patient appointments.

• Greeted and registered visitors/patients and directed them to appropriate providers.

• Operated office equipment such as printers, fax machine, voicemail, and paging system.

• Used word processing, spreadsheets, or other software applications to prepare reports, invoices financial statements, letter, and medical records.

• Received and routed messages or documents such as laboratory results to appropriate person.

• Maintained medical records, scanned, and uploaded reports with accuracy.

• Followed proper infection control procedures while ensuring the patient health and safety. Transitional Research in Oncology, Edmonton

Executive Assistant 2013 – 2014

• Oversaw all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence.9

• Accurately filed important documents, meeting notes, invoices, and letters.

• Scheduled zoom meetings, appointments and providing daily briefings while keeping up-to-date calendar for two executives.

• Organised all important client information physically and electronically while maintaining high level of discretion and confidentiality.

Bayshore Health Care, Edmonton

Administrative Assistant 2009-2013

• Collaborated with the Manager and Area Director in planning, organizing, tracking, and evaluating operations of the administrative functions.

• Assisted with hiring, onboarding, and training.

• Proofread and drafted letters, memos, data entry and generated various client reports in PeopleSoft HRMS.

• Scheduled staff meetings, mass mail outs, to do tasks, manager appointments using outlook.

• Coordinated with payroll for staff pay, expense reports, status reports, and petty cash.

• Liaised with employees, Workers Compensation Board, Occupational Injury Services, Physicians for all workplace incidents and injuries.

Convergys Management, Edmonton

Customer Service Representative 2006 – 2008

Collections, Technical support, Sales, Retail

• Consistently keep balance between the Customer Satisfaction and Company’s Goals. Nominated for the employee of the month award for following through company's vision and core values.

• Analyzed, diagnosed, and resolved potential issues within the first call. Awarded with bonuses for exceeding the sales targets for two straight years.

• Logged all inquiries and complaints using Company’s CRM database.

• Assessed all customer accounts to determine Risk Factors, created tickets, followed up within 24/7 on action requests to ensure losses to the minimum.

• Promptly attended webinars, workshops and inhouse training and get equipped on new policies, trends in customer spending.

• Effectively utilized research tools, charts, and graphs to analyze the losses that may impact the business.

EDUCATION

• Medical Office Assistant MacEwan University, Edmonton, AB

• Bachelor of Sciences Kakatiya University, Telangana, India References Available Upon Request.

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