SHAYRON JANAK

**** * **** ****** ******, Omaha, NE 68117 402-***-****

adysum@r.postjobfree.com

PROFESSIONAL SUMMARY:

Accomplished Claims Manager with exceptional team and department leadership abilities. Keeps company risk and liability values low with skilled oversight of unemployment, disability and life claims. Brings excellent understanding of insurance regulations combined with detail- oriented approach to quality and accuracy of claims handling.

SKILLS:

Upselling and cross-selling Call escalation

EXPERIENCE:

Activities Assistant/Housekeeping/Laundry

Remington Heights Independent and Assisted living Community Omaha, NE

Assisted struggling participants with activities to improve enjoyment and success. Collected feedback to help make future activities more successful and enjoyable. Prepared supplies in advance for days' activities for as many as [Number] participants. Prepared, assembled, and cleaned up activity supplies to organize and monitor recreation and learning activities.

Kept recreational facilities clean, organized and ready for use.

Organized clean items for hanging, folding, and reuse.

Inspected soiled articles to determine correct washing method, identifying items requiring special washing treatments.

Tracked incoming and outgoing items to prevent losses.

Collected linens and items directly from guests for daily work.

Removed spots by applying the best sprays and chemicals for the particular fabric. Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.

Maintained safety standards by wearing gloves and protective clothing.

Practiced proper lifting techniques.

Ensured all cleaning tasks were completed before leaving unit.

Cleansed and sanitized kitchen areas.

Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards. Understood and adhered to special cleaning requests from clients.

Checked vacant rooms regularly to verify cleanliness and freshness by clearing away

Multi-line telephone operations Product education

Feb 2019 - Current

trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.

Responded appropriately to customer's special cleaning requests.

Dusted and polished all surfaces, including tables, dressers, televisions, and headboards.

Emptied wastebaskets and trashcans.

Dining Room Server Dec 2018 - Current Remington Heights Independent and Assisted living Community Omaha, NE

Checked on tables frequently to keep drinks topped off and handle any customer requests.

Delivered meals to customers within [Number] minutes to meet dining services standards.

Removed spills promptly and frequently collected trash to keep dining area clean and fresh.

Cleared tables promptly at guest departure and reset for incoming diners.

Maintained current menu knowledge to help guests make selections.

Used slow periods effectively to get ahead of sidework and be prepared for rush times. Restocked server and guest stations regularly with condiments, napkins, and other supplies.

Notified kitchen personnel of special requests and order issues and coordinated swift resolutions to various problems.

Upheld high sanitation and safety standards while delivering and serving food. Communicated customers' menu choices and special requests to kitchen staff to minimize errors.

Transported food products, cleaned tables and counters, and stocked dining room supplies.

Balanced trays with care to successfully deliver large volumes of food quickly. Took orders, made drinks, and cleaned tables after the guests' departures. Performed side work duties, such as cleaning and [Type] work.

Training Specialist Sep 2014 - Current Ralston Arena Ralston, NE

Prepared, conducted, and evaluated training programs that supported staff changes, company growth, and expansion activities.

Office Manager Jan 2016 - Aug 2016

Korisko Larkin Funeral Home

Omaha, Ne

Planned and established office management systems, achieving enhanced organizational effectiveness and performance.

Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Oversaw all aspects of office management, including HR functions, file management, and office inventory.

Balanced daily deposits and safe counts as required and prepared bank deposits. Oversaw accounts payable and accounts receivable duties and interactions with vendors.

Reviewed daily reports in detail and resolved any identified discrepancies.

Claims and Refund Manager Oct 2009 - Oct 2015 Central States Indemnity Omaha, NE

Supervised team of claims professionals and balanced workloads to consistently achieve objectives.

Trained and motivated personnel for continuous improvement of claims team operations.

Communicated procedural changes through regular team meetings and coordinated implementation at group level.

Oversaw maintenance and retention of existing accounts and opportunities to upsell.

Customer Service Supervisor/Benefits Aug 1990 - Sep 2009

Central States Indemnity

Omaha, NE

Reviewed staff performance and provided performance appraisals and recommendations for improvement.

Determined the priority of tasks and assigned staff to provide effective and efficient service.

Monitored workflow queue to ensure adequate distribution of work to all agents. Supervised and guided staff, providing technical assistance to meet department and organizational goals.

Resolved customer questions and complaints via inbound and outbound customer contact.

Boosted team performance by closely monitoring the work of each staff member and offering motivational support.

Trained new employees in all aspects of office practices and procedures.

Senior Customer Service Specialist Nov 1989 - Nov 1990 Central States Indemnity Omaha, NE

Engaged with customers to understand and resolve issues and answer product questions.

Accurately prepared and processed forms to change customer service levels. Completed more than 90 calls per day by following scripts and maintaining good call control.

Customer Service Representative Mar 1988 - Oct 1989

Central States Indemnity

Answered incoming calls and assisted customers with questions.

Returned customer calls, responding to inquiries and complaints effectively.

Omaha, NE

EDUCATION:

High School Diploma : Business May 1982 South High Omaha, NE

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