Customer Service Recovery Specialist

David Lind

**** ******** *****, *** ****, NC ****0

802-***-**** adysug@r.postjobfree.com

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General Qualifications:

Exceptional customer service skills, able to communicate effectively with colleagues and clientele. Adaptable to task and computer oriented process and procedures. Highly organized with a strong commitment to time management and performance. CDL, 8 + years driving experience including regional, over the road, and local. Practiced in utilizing electronic logs and other logistics based tools and skills.

Related Work Experience:

Knight Refrigerated Inc., Columbus, Ohio.

October, 2014 - April, 2016

Worked as a solo driver with a company that had routes in all 50 states. Demonstrated ability to be self-motivated evidenced by consistently making deliveries on-time and creating solid working relationships with co-workers and collateral contacts. Regional Driver- Lily Transportation Inc.,

May 2016- Dec. 2018

Drove dedicated routes in the Northeast, based out of Sheldon, Vermont. Company offered a transfer to Denver, Colorado to deliver regionally. Worked as a solo and team driver. Demonstrated ability to collaborate with co-workers, attended all safety meetings, and consistently followed company driver policies.

Penske Logistic, Englewood, Colorado

Dec. 2018 - October 2019

Local driver.

Apache Logistics, Denver, Colorado

October 2019- January 2023

Preformed a variety of different roles from Regional to Shuttle driver. Resigned after recent relocation to North Carolina.

OTHER UNRELATED WORK EXPERIENCE

Recovery Specialist Manager M.R.S. Associates – Cherry Hill, New Jersey January, 2011– December, 2012 Managed a team of 8 collectors in the Sallie Mae Student Loan Recovery Department. Initiated phone contact with Sallie Mae customers to negotiate delinquent loan repayment or settlement. Weekly monitoring and reporting of employee performance in accordance with company guidelines and Federal Law. Recovery Specialist III Simm Associates – Newark, Delaware April, 2007– January, 2011 Lead investigations for Toyota Finance, locating, repossessing and recovering vehicles on delinquent loan accounts. Coordinated with a team of 6 employees to meet the company’s recovery goals on a monthly basis.

Probate Recovery Specialist III Phillips and Cohen Associates – Newark, Delaware February, 2003– March, 2007 Communicated with local law attorneys to locate, contact and negotiate payment or settlement on closed accounts. Operated under self- initiated performance based measures, meeting benchmarks for company call standards. Recovery Specialist III Bank of NewYork– Newark, Delaware January, 1992– January, 2003 Began employment in an entry level position and progressed to an in-house senior collections analyst. Worked in charge off, chargeback, and fraud to meet monetary monthly goals. Aircraft Armament Systems Specialist United States Air Force - Spangdahlem, West German January, 1986– September, 1993 AF Training Ribbon, AF Achievement Medal, AF Good Conduct Medal, AF Overseas Long Tour Ribbon. Toured Germany, Spain, New Mexico, Colorado and Texas under active duty. Operated and maintained a variety of fighter aircraft. Education:

CDL- October 2014

E-5 Rank United States Air Force – Spangdahlem, West Germany December, 1989 6 weeks Basic Military Training, 10 weeks Aircraft Armament Specialist F-4 Training, 2 weeks NCO Preparatory Course, Electronics Studies.

High School Diploma, Community College of the Air Force – Glasgow, Delaware

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