Administrative Assistant Customer Service

Sonila Berani (Zela)

Tirana, Albania – Cell Phone Number: 003*********** - E-mail: ************@*****.***

Professional Summary:

Administrative Support professional (2005-current)

With over 15 years of excellent experience in managing the Medical Office of the Embassy of the United States in Tirana, Albania. Very good office administration skills. Committed to customer service. Patient advocate and a compassionate health service professional. Distinguished communicator. Self-starter and problem-solver. Technologically proficient and enthusiastic to learn and adapt to new software’s as required. Able to prioritize multiple requests and manage competing priorities.

Pharmacist (graduated in 1998 and worked as pharmacist, full time and part time, until 2015)

Experienced pharmacist in preparation, compounding, packaging, and labeling of the pharmaceuticals based on physician’s prescriptions. Prescription drug monitoring. Professionally delivering medical education and information to the patients. Good knowledge of pharmaceuticals production process due to the experience as a chief of production in the local pharmaceutical factories.

Skills

Office Management

Medical Records Management

Procurement actions, (Department of State cardholder for 10 years)

Timekeeper and Payroll Management,

Coordinate health promotion activities.

Liaising between local Medical Institutions and the Embassy

Experienced pharmacist

Pharmaceuticals production (in factories)

Education:

1993 – 1998 Master in Science, University of Medicine, Pharmacy Department, Tirana, Albania

World Education Services (WES ) credential Evaluation is available ( both ICAP and EAC)

May 2001 - November 2001 Carl Duisberg Geselshaft (CDG), Germany

“Jenapharm” in Jena, Thüringenm, and “Serums and Galenica production factory” in Bernburg Saale

Training in Marketing, Management and Organization of Pharmaceutical Factories

Work Experience

April 2005 - present, United States of America Embassy, Tirana, Albania.

Health Unit Administrative Assistant

Office management

Appointment scheduling

Accompany patients to local medical clinics, send specimens overseas and to local laboratories

Medical records management

Medical translation

Assist the medical provider during medical procedures and checkups

Perform EKG, give flu shots, care of minor injuries

Pharmaceuticals and supplies inventory

Procure equipment, medicines, and supplies

Coordinate trainings and special events.

C.P.R. and M.A.R.C.H. trainer

Feb. 2002 – Apr.2005 “Innotech International “ French Company

Medical Representative & Country Manager

Medical and Pharmaceutical products promotion ( 2002-2004)

Country Manager and representative of Innotech International for Albania (2004-2005)

Sonila Berani (Zela)

Tirana, Albania – Cell Phone Number: 035********** - E-mail: ************@*****.***

June 2000 - February 2002 Prodental Pharma and Profarma, local pharmaceutical factories in Tirana, Chief of production / Pharmacist

Preparing and overseeing the production process of the medicines. Supervisor of the employees of the production department (Injections and IV fluids, tablets, Galenic preparations)

May 1999 - June 2000, International Medical Corps, NGO, Tirana,

Local coordinator / Pharmacist (during the Kosovo war)

Pharmacist with the mobile clinics, and local coordinator for the medical program.

July 1998 - April 1999 “Mega Pharm Pharmaceutical Distributor, Tirana,

New drugs registration agent (Part- time job)

In charge of the registration process of the new drugs with the National Center of Drugs Control and Registration.

1998 to 2015 (full time and part time)- Licensed pharmacist and technical director of the pharmacies:

Worked at: “Pharmacy Ledi”, “Berani Farma”, “MAGISTER DOSCAR WIEN”, “BEA”,“B.F.SH. Farma

2017-present Active licensed Pharmacist but not employed as a pharmacist for now.

In charge of preparation, compounding, packaging, and labeling of the pharmaceuticals based on physician’s prescriptions. Prescription drug monitoring. Delivery of the medical information to the patients.

Other Skills

MS Excel 2016, MS Access, MS Publisher, MS Power Point, Share Point, Outlook

Creation and delivery of trainings

Excellent communication and customer skills

Certifications in the following: CPR, MARCH

Certified Pharmacist

Foreign language fluency:

Fluent in English (Academic IELTS, November 2017, Score 7.5, Upper intermediate Business Writing )

Very good knowledge of Italian and German

Basic knowledge of Russian and Spanish

Courses, Foreign Service Institute, Department of State:

Professional and Economical Issues

Professional training, Neuro –Linguistic Programing

PD534 Crisis Management Overview

PK324 TAGS and Terms

PY211 Online Writing High Intermediate/Advanced

PK207 Files and Records Management

PA459 Protecting Personally Identifiable Information

EX300 Bloodborne Pathogens for Health Unit Staff

PA249 FSN Customer Focused Management

PK335 Office Support Essentials for L. Employed Staff,

PA247 FSN Commercial Acquisitions

PA486 Personal Protective Equipment

PA164 Management Controls

RP274 Conflict Management

RP298 7 Habits for Highly Effective People for FSN

Business Writing course –Upper intermediate level

PS851 Intermediate Excel 2016

EHSHSFA Canadian Environmental Safety and Health and Transportation

PS795 MS SharePoint 2010-Business Users

RP298 7 Habits of Highly Effective People

PD513 Training and Presentation Skills

RP 382 Team building and team Dynamics

RP 373 Communication skills

Sonila Berani (Zela)

Tirana, Albania – Cell Phone Number: 035********** - E-mail: ************@*****.***

Honors, US Department of State

“FSN of the month” - October 2019 For her initiative in negotiating health care price discounts and for covering the Heath Unit during a gap.

“FSN of the month” - February 2017 “In recognition and appreciation for her commitment and hard work to organize and execute a successful blood drive in coordination with the Albanian Red Cross”

"Mission Honor Award"- June 2015 “For consistently going above and beyond in her support for our health unit and our patients. In particular for her assistance helping with the emergent medical care of a patient last August staying throughout the night on a weekend to make sure that appropriate care was given”

"Franklin Award"- January 2014 “For outstanding contribution to Embassy Tirana’s countrywide elections monitoring effort for Albania’s landmark June 2013 Parliamentary elections.”

“FSN of the month” - May 2012 “For her compassionate and timely response to a tragic accident near Himara. Because of her actions a potential critical shortage of life saving blood was avoided.”

“Franklin Award” – May 2011 “For the outstanding service provided for customers, for accompanying customers to medical facilities in order to guide them through a complex and unfamiliar system. In addition to translation services welcomed support during frequently stressful situation was provided.”

“Franklin Award” – May 2010 “For resolute commitment to the Driver Safety Program”

"Certificate of Appreciation" Nov 2009 “For outstanding support of Embassy efforts to monitor and report on June 2009 parliamentary elections”

“FSN of the month” - Nov 2008 “For tremendous contribution to make health care understandable to both patient and the professional”

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