SUMMARY OF QUALIFICATIONS:

Bachelor of Arts degree in Philosophy and a Post Graduate Certificate in Technical Writing

Over 5 years of experience in Sales and Marketing

Excellent communication, interpersonal, teamwork, and coordination skills

Self-motivated, enthusiastic professional, and a team player with the ability to work independently with or without supervision

Good communication and interpersonal skills, work closely with customers to determine their needs, answer their questions about products and recommend the right solutions

Strong analytical and problem-solving skills with good attention to detail

Responsible, hardworking, reliable, and courteous

Good Computer skills – MS Office Suite, Email, Internet, Salesforce, and HubSpot

WORK EXPERIENCE

Sales Professional, Xtra Cleaning Services – Ottawa, ON May 2019 – Mar. 2023

Performed cold calls and obtain outside B2B sales by presenting the services to clients in a fast-paced working environment

Communicated with potential clients via e-mail to provide them with details of cleaning services

Used the Internet to search and find new and potential clients to achieve the team goal

Created the company’s web page on Facebook, and profile on LinkedIn in order to market and promote the company’s products and services

Distributed e-flyers to potential clients via e-mail and online postings

Offered company’s services to potential clients via Craigslist and Kijiji

Sales and Marketing Representative, Bell Canada – Ottawa, ON Apr. 2018 – Apr. 2019

Drove and supported the sale of Bell’s TV, Internet, Home Phone, and Smart Home residential product suite by being a brand ambassador, visiting residential customers

face-to-face through tactics including canvassing and cold calling

Worked from a client-provided territory lead list to market Bell products to drive sales in residential areas

Identified the specific needs of customers and tailored solutions that fit their lifestyle, delivering a best-in-class customer service experience

Met with my team on a weekly basis to strategize innovations, track goals, and report on sales and marketing results

Used the Salesforce Customer Relationship Management (CRM) system to manage my lead funnel

Conducted with optimism, empathy, and integrity as the face of our Client, Bell Canada

Lead Generation Rep., OnPath Business Solutions – Ottawa, ON May 2017– Aug. 2017

Prospected, generated, qualified, processed, and followed up on leads and appointment setting for external account executives

Collaboratively worked with the sales team to develop lead generation strategies to generate lead opportunities with prospective customers

Effectively communicated and presented the Bell Canada product solutions and value proposition to customers and achieved and often exceeded sales lead generation quota

Developed and maintained strong interpersonal relationships with customers

Demonstrated a commitment to the technology industry by staying educated on the new regulations, Bell Canada product solutions changes, innovations, and trends

Customer Support Rep. Safety Labs – Ottawa, ON Mar. 2016 – May 2017

Answered an average of 100 calls per day to address customer inquiries, solve their issues and provide new product information, and updated existing records on Excel sheets

Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis – providing input to the teams

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot

Dedicated to continuously improving sales abilities and product knowledge by staying up-to-date with the sales manager and Subject Matter Experts

Assisted in exhibiting newly developed technology products of Safety Labs at various technology trade shows in Canada and the United States of America

Independent Distributor, Summit Osmosis Systems- Miss., ON May 2015 – Mar. 2016

Advertised the product to potential clients by soliciting via flyers, cold calling, and internet

Kept a record of the number of clients that joined the business and current clients on a spreadsheet

Coordinated with clients, planned the water unit pick-up, and planned all orientation sessions

Trained clients about marketing strategies in order to gain success in business

Demonstrated the operation of water filtration in front of twenty to thirty people

Information Services Analyst, EXP – Brampton, ON Jun 2014- May 2015

Provided technical and desk-side support accurately to end users, using help desk software and escalated calls according to the situation- utilizing MS Office and inventory

Assisted users productively with troubleshooting computers, printers, and network issues

Installed software, and hardware, and configure settings according to the given instructions

Contacted and negotiated quotes with various vendors for software/hardware, confirmed the quotes, and created purchase orders for the negotiated products

EDUCATION:

Technical Writer Post-Graduate Certificate, Algonquin College, Ottawa, ON 2020-2021

TESOL (Teaching English to Speakers of Other Languages) Certificate,

United TESOL College of Teacher Training, Ottawa, ON 2017-2017

Bachelor of Arts in Philosophy, University of Toronto, Toronto, ON 1999-2004

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