KF

OBJECTIVE

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely and professional manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

SKILLS

Excellent Customer Service

Customer Account Management

Database Management

Verbal and Written Communications

Highly Rated Customer Satisfaction

Professional Telephone Demeanor

Live chat Messaging

Strong Telephone Etiquette

Document and Records Management

Proofreading

VOLUNTEER EXPERIENCE

Volunteered with class peers from Pima Medical Institute at the Annual Hopefest in 2010

KRISTINA FEBLES

CUSTOMER SERVICE/DATA ENTRY PHONE: 520-***-**** EMAIL: adysss@r.postjobfree.com

EXPERIENCE

ACCOUNT MANAGER • DISCOVER FINANCIAL SERVICES

• 05/2022 – 02/2023

Handling customer service inquiries regarding credit card services via phone, email, and web chat. Received multiple customer compliments translated directly to management and received at least 90% customer satisfaction survey scores monthly, exceeding survey expectations by 10%. Obtained top performer recognition by management.

MANUFACTURING TECHNICIAN • RAYTHEON MISSILES & DEFENSE • 10/2018 – 06/2021

Assembled and soldered components for government contractor by following given work instructions and blueprints. Completed training for new hires in assembly production for certain projects and worked with engineers to collaborate new assembly processes and procedures. Was specifically requested to work on special projects due to skill level and requested by engineers to discuss manufacturing process instruction updates.

LEAD BARTENDER • VANTAGE BOWLING CENTERS

• 02/2013 – 02/2018

Provided excellent customer service and alcoholic drink making and serving. Implemented new drink recipes to increase sales. Experience in inventory management and training of new hires, cash management, and sales reporting. Have been specifically requested to solely run high profile bowling events that was notorious for high volume alcohol consumption.

CUSTOMER SERVICE REPRESENTATIVE • C3 COMMUNICATIONS

• 08/2011 – 12/2012

Provided excellent customer service to Medicare recipients. Performed account management while adhering to HIPPA rules and regulations. Handled mail order pharmacy inquiries and ordered pharmaceutical refill orders. Knowledge of medical terminology, data entry skills. Received top performer recognition by management.

EDUCATION

MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE

• NOVEMBER 2010 • PIMA MEDICAL INSTITUTE

Learned Medical Terminology, Basic Anatomy & Physiology, and Medical Coding and Billing. Graduated with Honors.

HIGH SCHOOL DIPLOMA

• 05/2007 • CIENEGA HIGH SCHOOL

Completed High School Diploma coursework and completed senior exit project with Business Management and participated in AP coursework.

REFERENCES

Available upon request.

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