Operations Manager Stand Up

Christopher Jennings

** * ***** **., ******, New Jersey, 07001

Cell; 732-***-****

E-Mail; **************@*******.***

I am a highly motivated, individual that believes in team building. I believe in respect, loyalty, accountability, commitment. My 32 years in warehousing and delivery logistics will provide a cohesive addition to your team. The ability when given a task and the efficiency in which it is completed. I can think quickly and logically when issues arise during the course of any shift.

EXPERIENCE

8/2021-12/2022

Need It Now Deliveries

Keasbey, NJ

Up to 70 Drivers Reported

Regional Quality Manager

Observed all driver in all regions their driving deficiencies through Samsara

Reported all tractor issues to the regional managers in charge of that vehicle

Implemented strategies to help driver to complete their tours in a more efficient way

Disputed Amazon on all discrepancies due to delivery delays and delivery pickups

Monitor and review all DVIR Logs and Per and Post Trip inspections

Made sure all drivers are incompliance as far as medical cards and drivers licenses.

Monitor rosters for all regions in need of hiring and replacement of drivers not preforming up to standards set forth by the company.

Kept a discipline standard for all drivers not performing required daily tasks set forth by the company.

Created new SOP’s for all dispatchers and drivers

Worked with and Monitored ELD

3/2021-7/2021

Anthony’s Logistics of Hudson County

Rutherford, NJ

Up to 86 Employees, both drivers and Helpers

General Manager

Watch over all accounts

Executed Damage Claims to reimburse clients with home damages

Over saw payroll

Recruited new customers for new business

Recruited drivers to fill in for new accounts

Checked in daily with managers on how the day is going

Ordered supplies for off and drivers

Set up new office to run the day-to-day business

Visited sites where the accounts were running to get feedback on drivers’ performance from our partners

9/2019 – 3/2021

Pilot Freight

Edison, NJ

Went from a combined 24 drivers /helpers to 50 combined Drivers and Helpers

Recruiting drivers for account

Payroll

Onboarding ICs for account

Heavy influence on KPI’s

Monitor route progression during the delivery day

Payroll

Billing

9/2017 – 8/2019

Same Day Delivery

Based out of Bronx, NY. My stations were in Philadelphia, Pa. and Elizabeth, NJ

Logistics/ Operations Manager

25 to 75 Drivers

Re-Hired and Retrained all new dispatchers in order to revamp daily operations due to past failures.

Worked hand in hand with Amazon to increase daily route counts. Started with 12 routes, we increased the route count to 20 routes by the time I was reassigned on 2/2018

Raised the productivity by 50% in 5 months.

Carried out putting the TEAM concept in place for all drivers to get them to work together.

Held all drivers to the Standard that was set by Amazon. Disciplined where needed to get the results needed to acquire bonuses that were available to us, from the client.

Held Yearly Performance Reviews for all drivers

Trained the new Station Manager with all payroll, manager reports, set up for meetings, collection of data, etc. and set her up for the same success that was achieved.

Managed maintenance on all vehicles, such as oil changes, inspections, and general repairs. Worked hand in hand with our shop to schedule the maintenance truck for any repairs needed.

Conducted daily and also by shift Stand Up Meetings.

Focused on safety, scores, and proper delivery practices.

Rehired and retrained a new group of dispatchers.

Rehired and retrained a new group of drivers to better the scores that were dealt to us during change of management. Also the achieve the bonuses that were afforded to us from the client.

Conducted stand up meetings daily and, also by shift to inform the drivers of safety, scores and proper delivery practices.

We started with 18 routes when we first got to the station. We were able to increase the routes to 53 during the busy time. We currently are running 42 routes a day over 2 shifts due to business slowing down.

Hands on with the interview and hiring process.

Verified accuracy for payroll on a weekly basis

2/2017-8/2017

FGO Logistics

Based out of Elmwood Park NJ, my depot was in Edison, NJ

Operations Manager

24 Combined Drivers and Helpers and increased to 30 combined Drivers and Helpers

Run day to day operations and monitored and assisted all delivery teams

Payroll Control, Charge Backs, Home damages

Monitored morning loadout, monitor allotted budget

Scheduled store visits for Ashley Furniture Home Store

Work closely with the client for mutual resolutions for customers

Held Safety Audits on all trucks weekly

Held performance meetings with all drivers as needed

5/2015- 11/2016

Cory 1St

Logistics Coordinator

North Brunswick and North Bergen, NJ

Operated with 15 teams of Home Delivery Teams up to 45 teams

Routed all daily deliveries, watched over billing and payroll

Ran day to day operations for Ashley Furniture account

Created and Instituted SOP’s for various warehouses

Watched over budget for the account, handled all home damages created by the delivery teams

Interviewed and hired delivery teams

Conducted daily meetings with delivery teams before load out

Interviewed and Recruited to open sister company

Work hand in hand with our Client (Amazon)

Over saw all Start Ups of new depots, opened 4 different depots in 4 months

Arranged scheduling of driver, recruited all candidates for various positions

Held Yearly Performance Reviews for all employees, drivers and dispatchers alike

11/2013- 5/2015

Spirit Delivery

Logistics and Distribution/SDS Manager/ Home Damage Claims Manager

There were 10 office employees that were on my team.

There were 60 combined Drivers and Helpers that reported to me also with the assistance of our Dispatchers.

In charge of all damage claims done to customer’s homes

Oversee the scheduling of all contractor deliveries

Oversee QOS Scores, and try to improve the driver’s knowledge of

installation of appliances

Educate drivers on customer care issues

Help all drivers with daily issues they encounter on the road

Held performance Reviews for all office personnel

01/2013- 09/27/2013

Colonial Hardware

Springfield, NJ

There was a total of 25 employees in the warehouse

Receiving Manager

Oversee material come in from various carriers, such as UPS, FEDEX, Duie Pyle, etc.

Call various venders for credits on shortages and overages

Receive material into system for current inventory

Help sales people with expediting orders for customers

Kept track of manpower with help of excel spread sheets

Routing trucks for the day’s delivery

Schedule any P/U’s for drivers during the course of the day

I did any inventory adjustments that need to be done after a closely evaluated time line from receiving to all sales to why we have a shortage in inventory

12/2011 – 01/2013 - Cooper Electric Supply Co

Monroe, NJ

Shift Supervisor

I managed both 2nd and 2rd Shifts.

2nd Shift 45 Warehouse Associates

3rd Shift 20 Warehouse Associates

Instrumental in moving Linden CDC to the new location in Monroe, NJ.

Implemented new picking, packing and verifying systems into the new facility.

Increased productivity from 8 lines per hour to 10.5 lines per hour in 6 months.

Kept tracking of LPH’s (Lines per Hour) on all pick associates, and also coached associates on

how to increase their productivity.

Operated the Eclipse Warehouse System for all RF operations, inventory tracking, verifying, manifesting.

Promoted to 3rd Shift Manager

Implemented new loading procedures

Increased productivity in loading trucks and accuracy on what is loaded according to the manifesting.

Held daily Stand Up meeting as a way of teaching to increase their LPH, let them know what the work assignments are for that night.

Assigned to the Safety Committee

Held Performance Reviews on all Warehouse Employees

PREVIOUS WORK EXPERIENCE (1991- 2011)

Logistics/Warehouse/Operations Coordinator

oHome Delivery America Elmwood Park, NJ

oRetailers and Manufactures (Macy’s Furniture)

oCustomized Distribution Services (CDS Corp)

oBuckhead Beef Corp.

oD.B. Brown Meat and Poultry

EDUCATION

JUNE 1983

HIGH SCHOOL DIPLOMA – OLD BRIDGE HIGH SCHOOL

General Curse Studies

MILITARY

1983-1988

United States Navy

PO3rd Class Aviation Ordnanceman

SKILLS

Payroll

Team Leader

Reduce Manpower and Increase Productivity

Team Building

Veteran of our United States Navy

ACTIVITIES

I am an active member of the BPOE Lodge #324 in New Brunswick NJ. We give back to the needy children and Veterans. I was a baseball coach for Edison Boys Baseball. I like to play golf when not working and when I am not spending time with my family. I am a grandfather of 2 and a father of 2.

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