Christian Neal

Atlanta, Georgia 203-***-**** Email

Operations Management Technical Support Customer Service

PROFESSIONAL SUMMARY

Resourceful and forward-thinking professional with 15+ years of operational experience and cross functional background in sales, technical support, customer service, management & general administrative functions. Skilled in troubleshooting, analyzing and resolving complex technical problems, and meeting quota. Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving objectives and both short and long-term goals. Well organized and efficient with exceptional listening and analytical skills and the ability to manage multiple tasks in a fast paced, team environment. Equipped with excellent verbal, written and interpersonal communication skills, strong leadership abilities.

KEY SKILLS

Team Leadership

Operations Management

Sale Management

Staff Development

Technical Support

Marketing Strategy

General Office Management

Customer Service Orientation

Project & Program Management

Inter-departmental Collaboration

Complex Problem-Solving

Team Collaboration, Coaching, & Motivation

Report Generation & Records Mgmt.

Strategic Planning & Implementation

Verbal & Written Communication Skills

Multitasking & Time Management

Strategic Planning & Implementation

PROFESSIONAL EXPERIENCE

Electricians Mate

United States Navy 2020 – Present

Perform preventative and corrective maintenance on ships 60 Hz and 400 Hz electrical distribution systems

Ensure equipment readiness for all critical systems by performing preventive maintenance

Preserve system integrity by diagnosing and reestablishing electrical equipment and devices

Develop expertise in communication systems cabling, circuitry & wiring through various projects

Oversee installation, operation, adjustment, inspection, testing, and repair of electrical equipment

Telesales

Comcast 2016 – 2020

Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers

Consistently met/exceeded sales quotas by leveraging the benefits of all products, services, features, plans and current promotions to new and existing customers

Ensured customers received prompt service and handled customer complaints

Resolved any issues and to explore "upselling" opportunities by following up with customers after the sale

Technical Support Technician

Sage Software 2014 – 2015

Increased company efficiency by diagnosing and troubleshooting technical problems and applying solutions

Built a strong customer base via 90-130 calls daily and used technical support experience to probe client needs and recommend appropriate solutions.

Exceeded goals 85% of the year while hitting goals 10% while achieving monthly quota of

about 25, 000 to 50,000

Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

Manager

Zaxby’s 2005 – 2014

Recruited, interviewed, hired, developed, evaluated, coached and counseled employees

Ensured proper cash controls and loss prevention procedures were in place and followed

Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience

Coordinated inventory control, receiving, merchandising and store maintenance

EDUCATION

Business Management

Georgia Perimeter

Audio Engineering

The Art Institute of Atlanta

SOFTWARE

Microsoft Office - Word, Excel, and Power Point.

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