Customer Service Representative
Resume:
Certification For Phlebotomy:
Phlebotomy
Victoria College
Victoria, TX
adysql@r.postjobfree.com
Victoria United States
Skills
• Tracking Specimens
• Sharps Disposal
• Drawing Blood
• Sanitation and Sterilization
• Problem-Solving
• Decision Making
Written and Verbal
Communication
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Calm and Professional Under
Pressure
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• Upbeat and Positive Personality
Building Customer Trust and
Loyalty
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Education And Training
Skillful Phlebotomy Technician with five years of experience and advanced training in therapeutic venipuncture. Focused professional successful in consistently meeting collection targets while advancing organizational mission. Comfortable operating within high-volume collection scenarios
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Citizens Hospital - Phlebotomist Technician
Victoria, TX
03/2022 - Current
Your Health Lab - Phlebotomist And Covid Tester
Victoria, TX
01/2019 - 12/2020
Detar Hospital - Histology Technician
Victoria, TX
Joanna Navarro
Summary
Experience
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
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Labeled blood vials with critical information like time of collection, date and patient name.
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• Maintained fully-stocked phlebotomy cart, carrier and station. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
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Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
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Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
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Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
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Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
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Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
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Reminded individuals to follow proper social distancing and comply with mask mandates.
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02/2018 - 11/2019
Sprint Call Center - Customer Service Representative Victoria, TX
08/2005 - 07/2007
• Received, logged and assessed quality of specimens received.
• Tracked and maintained inventory of laboratory supplies.
• Cut prepared blocks of tissue utilizing complex machinery.
• Cleaned and operated tissue processors according to schedules.
• Recognized and addressed staining problems.
• Disposed of specimens after completed testing procedures. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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• Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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