KAUAI LAWYER

S U MMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. E X P E R I E N C E

Customer Service Representative

Continuum Remote November 2021 - Current

Sales Associate(Part-time)

Ross Dress for Less Yazoo City, MS September 2020 - October 2021 Volunteer

Boys and Girls Club Yazoo City, MS June 2019 - August 2021 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Developed trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Helped with prep, set up, and breakdown of community and public events. Assisted with and organized programs, events, and activities to drive outreach initiatives.

Collaborated with others by contributing time, effort and talent to advance needs or further missions.

Helped organize and implement programs and projects to aid community and individuals.

Resolved complaints or issues using strong customer service and engagement skills. Entered data into computer systems, updating records and files with new information.

S K I L L S

Inbound and Outbound Calling

Customer Support

POS Systems and Ordering Platforms

Issue and Complaint Resolution

Customer Service

Efficient and Detail-Oriented

Data Entry and Maintenance

Call Documentation

Verbal and Written Communication

C O N T A C T

662-***-****

klawyer126_f9b@indeedemail.c

om

Yazoo City, MS, 39194

E D U C A T I O N A N D

T R A I N I N G

High School Diploma

Yazoo City High School, Yazoo City, MS

2021

3.9 GPA

Ranked in Top 3% of class

Contact this candidate