Client Service Data Entry

CYNTHIA GRAY *******.********@*****.*** 678-***-****

PERSONAL SUMMARY

Self-managed professional with an ability to work independently in a changing environment with numerous and competing deadlines. Superior organization, management and communication skills. Strong client service orientation and demonstrated commitment to continuous improvement and quality standards. CORE SKILLS AND COMPETENCIES

• Excellent organizational and communication skills, comfortability working in a fast paced environment;

• Expert at organizing, coordinating and managing programs/events involving multiple partners/vendors, with a strong attention to detail;

• Client service-focused, effective professional who understands the value of working with others to achieve a common goal.

• Microsoft Office Suite (Word, PowerPoint, Excel) Windows 2013 PROFESSIONAL EXPERIENCE

CYNsational Wellness LLC Atlanta, GA

Client Services Specialist 2017-present

• Handle inbound client service calls;

• Consult with clients to determine their needs and advise them of all available options to resolve their inquiries in a timely manner;

• Review, analyze and fulfill clients’ requests;

• Create, update and seek to successfully resolve all client cases;

• Fulfill client account changes/updates as requested/escalate as appropriate. American Express Global Business Travel Atlanta, GA Meeting Manager 2008-2017

Liaised with clients to ascertain their program requirements. Partnered with key stakeholder to ensure effective service delivery of their programs.

• Served as lead event planner for 45+ events/year including: senior level client events, tradeshow sponsorships, senior management meetings and large-scale local community meetings;

• Handled key events service delivery components including: client consultation, cost analysis, budgeting, contract negotiations, sourcing, site selection, pre- and on-site logistics management;

• Managed supplier/vendor relationships;

• Coordinated the activities of staff/subcontractors, ranging from participant communications, registration, accommodations, audio visual, catering, entertainment, transportation and other event-related services. Accenture Meetings & Events Atlanta, GA

Specialist 1990-2008

Co-managed and executed various key components of an annual global communications and high technology program for 10 years, as well as various other senior-level client/leadership events, reporting directly to global senior marketing executives.

• Managed attendee registration, pre-/on-site logistics and support staff;

• Developed logistics work plans and tracked key deliverables;

• Coordinated and managed all aspects of guest speakers’ participation and on-site schedules;

• Planned and managed all aspects of on-site client events. EDUCATION

Bachelor of Science in Business Administration DeVry University Decatur, GA July 2016 PROFESSIONAL REFERENCES

Available upon request

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