Customer Service Call Center
Resume:
MICHAEL WOOD
Blue Springs, MO *****
**********@****.***
SUMMARY
I am confident that my extensive travel experience combined with my agent training will have a favorable impact in my performance of the position.
I look forward to hearing from you to discuss your needs, and how I may be able to contribute to our mutual success and growth.
EDUCATION
Wichita Area Technical College – Wichita, KS
Call Center Training
August, 1999 to October, 1999
CCI Institute – Wichita, KS
Travel Careers Training
June, 1990 to February, 1991
Winfield High School - Winfield, KS
September 1981 to May 1984
(Graduate)
EXPERIENCE
Owner/Operator
Highwaystar Transportation
Blue Springs MO
March 2008 to Present
I pick up and deliver specialty vehicles in all 48 states as a Part-Time Driveaway contractor. I handle all bookings regarding backhaul travel, and usually cover all of my own expenses. I have driven for Creative Enterprises, Bennett Motor Express, ScooterGuy, PTI, Midwest Driveaway, Beaver Express and Sanders Driveaway.
I often receive direct requests from shippers for my services, and have developed strong relationships with other drivers, and advise them how to achieve high margins in their operations.
Driver
Cable Dahmer Connect
Independence MO
July 2021 to April 2023
I was a concierge driver for the Cable Dahmer Automotive Dealerships in the Kansas
City metro area and Topeka, picking up and delivering dealer sales and customer’s cars for Sales and Service.
Shuttle Driver
SP Plus - Kansas City MO
April 2019 to March 2020
I transported employees from their office complex to a parking lot in Kansas City, Missouri. I was responsible for the general maintenance of the vehicle while in my possession. I enjoyed my time at SP Plus as a safe, conscientious driver, providing reliable shuttle service during all weather conditions. (Job eliminated due to COVID-19)
Dispatcher
Interstate Truck Center - Independence MO
April 2017 to February 2019
During overnight shift, was primary contact with customers and 3rd party vendors via phone and email correspondence. Supervised road mechanics during entire process, from initial request for road repairs, to the closing of the service call. Provided money-saving logistical solutions to guide technicians, ensuring completion of several service requests at a time. Became proficient in Microsoft and Excel, data entry and customer account payment platforms, utilizing three desktop monitors and overhead GPS tracking monitor.
SKILLS
TRANSPORTATION:
Capable of safely navigating a large portion of North America from memory, alongside the use of GPS and maps. Began commercial driving career with General Electric Transport Services, shipping multi- million dollar loads. Dispatched and supervised a nation-wide truck service fleet of 150+ company mechanics and contractors in 4 different time zones. Since 2008, have operated own company, Highwaystar Transportation, contract driving for multiple companies.
CUSTOMER SERVICE:
Experienced and reliable customer service representative with experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems
quickly and efficiently, and create high-quality professional relationships with callers.
CULINARY:
Able to function in a wide variety of food production facilities. Excellent at
scratch cooking, preparing sauces, smoked and grilled meats, soups and pastries. Enjoy creating visually pleasing food presentations for individual service or full service buffets. Comfortable catering parties of any size, for any event.
Managed employees in six different food service operations. Confidence in providing employers with methods of reducing labor, food & beverage costs while maintaining high standards of food quality and customer service
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