DEEPIKA SINGH

[Senior Associate in Banking

Operations ]

Contact Details :-

https://www.linkedin.com/in/deepika-singh-23b04b1b4 CONTACT NO :- 896*******

EMAIL ID :- adysn7@r.postjobfree.com

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill. Motivated to learn, grow and excel in Industry. Looking forward to work closely with product team /salesforce team in regard to be responsible for handling escalations at PAN India level. Having an experience of more than 3 years in operation teams looking forward to uplift my skills. WORK EXPERIENCE:

Paytm Payments Bank :-

[Noida U.P]

Senior Associate in Banking Operations Risk Assessment & Quality Control

13-oct-2022 to Present

• Make recommendations to reduce or control risk, which may involve an insurance strategy

• Work with traders to calculate the risk associated with specific transactions

• liaise with underwriters and insurers

• forecast and monitor market trends

• consider proposed business decisions

• conduct research to assess the severity of risk

• conduct statistical analysis to evaluate risk, using software such as SPSS and SAS/STAT

• review legal documents

• present ideas via reports and presentations, outline findings and make recommendations for improvements

• purchase insurance

• analyse a bank's market position and running figures through complex modelling techniques to find value at risk (VAR) measurements

• carry out quantitative analysis

• use financial packages and software, including portfolio management software

• study government legislation, which may affect a company, and advise on compliance

• protect the organisation's assets and public image

• develop contingency plans to deal with emergencies. Curate Data Analytics

Gurugram, Haryana

Associate customer connect and Operation Process

11 july 2022 – 12-OCT-2022 ( 5 months)

1.Attending training sessions to grow knowledge of products and to develop customer service 2.Resolving phone, walk-in, mail, fax, and email customer inquiries. 3.Processing and logging incoming calls into the CRM system. 4.Identifying customer needs.

5.Forwarding and escalating inquiries to relevant individuals and departments. 6.Contacting customers to give them accurate feedback on the progress of their inquiries. 7.Providing outstanding customer service.

8.Updating customer information as required.

9.Maintaining confidentiality of information.

10.Performing other duties as creating analytics report, managing excel and CRM . SDM Process Solution Gurugram, Haryana

Associate HR Operation 4 April 2018--7 Febuary 2022 (3.5 years) 1.Support the development and implementation of HR initiatives and systems. 2.Provide counseling on policies and procedures.

3. Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process. 4.Create and implement effective onboarding plans. 5.Develop training and development programs.

6.Assist in performance management processes to support the management of disciplinary and grievance issues. 7.Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements Review employment and working conditions to ensure legal compliance.

Bharat Heavy Electricals Limited BHEL

Production Executive May 2017 - November 2017 7 months 1.Interpreted blueprints and technical drawings to analyze upcoming projects. 2.Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing. 3.Learned about development of network architectures for SIMATIC PLC, HMI and SCADA systems. 4.Interfaced with project management team to prepare engineering submittals and work plans.

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