Customer Service High School
Resume:
Sharon Smith
Mesquite, TX, *****, US
adysm0@r.postjobfree.com
Dedicated Pharmacy Technician Trainee seeking position with reputable company in which to enhance my skills while contributing to overall success of company. Work Experience
Pharmacy Trainee
Walgreens - Dallas, TX
September 2022 to Present
Greets and receives customers and provides assistance by explaining and clarifying prescriptions, answering simple queries, providing assistance in locating pharmacy items and etc. 1. Assists the Registered Pharmacist in providing and dispensing medication and other health care products to patients.
2. Receives written prescriptions or requests for prescription refills from patients and prescriptions sent electronically from the doctor’s office.
3. Performs routine tasks to help prepare prescribed medication for patients, such as counting tablets and labeling bottles.
4. Consults the Pharmacy Supervisor and/or Registered Pharmacist and refers any questions regarding prescriptions, drug information, or health matters to a pharmacist. 5. Verifies whether the information on the prescription is complete and accurate. 6. Prepares the prescription by retrieving, counting, pouring, weighing, measuring, and sometimes mixing the medication
Certified Nursing Assistant
TSC Career Institute - San Antonio, TX
March 2021 to April 2021
· Secured CNA license from TSC Career Institute on March 19
· Learned procedures online and completed procedures in a clinical site per Texas DSHS guidelines under nurse supervision
· Acquired skills to assist patients with activities of daily living, ambulation, infection control, safety, emergency situations, therapeutics, and memory loss Customer Service Representative
Spectrum Communications - Irving, TX
March 2020 to November 2020
· Fielded 75-100 inbound customer service inquiries per day to maximize sales revenue and customer satisfaction
· Prioritized customer satisfaction by correcting issues concerning their balance, eligible expenses, claims, and ability to navigate forms and the website
· Improved customer satisfaction and minimized account cancellations through empathetic, conversational approaches and the use of computer technology Food Service Worker
Sodexo - Sunnyvale, TX
January 2019 to February 2020
· Cut, diced, and sliced food items to deliver for 60 hospital patients on 2 floors daily along with the kitchen manager in 12-hour shifts
· Customized food items, including fruits, vegetables, and meats, according to their doctors' prescribed nutritional needs
· Cleaned and organized kitchen areas and disposed of all trays to adhere to OSHA guidelines Customer Service Associate
Walmart - Dallas, TX
February 2015 to December 2018
· Promoted to process the full money order point of service experience in 2016 based on high performance reviews in customer service and cashiering efficiency and accuracy
· Guaranteed accurate transactions for all bill payments, including cash, money gram, lottery payments, checks, and money orders, by tabulating a balanced drawer at the start and end of each shift
· Operated the cashier with maximum efficiency and without need of a bagger
· Served customers with warm, personal interactions Education
High school diploma
TSC Career Institute - Dallas, TX, US
January 2021 to March 2021
High School Diploma
Fair Park High School - Shreveport, LA, US
January 1991 to May 1995
Skills
• Cash Handling and Merchandising
• Kitchen and Cooking Experience
• Food Preparation and Service
• Customer Service
• Memory Care
• Dementia Care
• Alzheimer's Care
• Caregiving
• Home Care
Certifications and Licenses
CNA
Contact this candidate