Customer Service Claims Processor
Resume:
Jasmine Garlow
Mesquite, TX *****
adyslk@r.postjobfree.com
Work Experience
Claims Processor
Tesla - Dallas, TX
November 2022 to April 2023
Take calls for existing and new claims . Setup rental cars for insured covered customers Give insurers and customers information on the status of their claims,Start new claims for the customers. send and start estimations for body shop in order to repair cars. And help with great customer service of and insurance needs or questions regarding a existing claim .
Claims Processor
Proctor Financial, Inc. - Dallas, TX
July 2022 to November 2022
Verify Insurance policy coverage and client information. Determine whether the loss id covered by the insurance. Document any information pertaining to the claim.
Ensure that the required paperwork is completed.
Handle check deposits.
Endorse and remove checks.
Triage Specialist
Zotec Partners - Dallas, TX
November 2021 to April 2022
Provide technical support for both our internal and external client base while leveraging my technical knowledge, available resources, and relationship management skills to build relationships and meet established departmental goals.
Manage IT ticket queue system.
Provide initial triage and troubleshoot support items Provide issue documentation to escalate issues. Interact with internal and external end users.
Walk customers through problem solving process.
Provide training on product features.
Utilize excellent customer service skills and exceed customers’ expectations. Ensure proper recording, documentation, and closure. Preserve and grow your knowledge of help desk procedures, products, and services. Claims Processor
KEMPER INSURANCE AGENCY - Dallas, TX
January 2021 to August 2021
Support and report on the execution of the claims process improvement program, including the coordination and participation in Best Practice creation, monthly metric analysis, ad-hoc reviews, and other audits/diagnostics as needed.
Coordinate pilot initiatives and vendor relationships to understand and create Cost/Benefit Analysis of innovation options.
Work with Claims Management to support improvement plans and controls for tracking improvement or deterioration resulting from the metric analysis and or workflows. Provide support to various claims functions including (but not limited): Total Loss, Subrogation, Adjusters, and/or Appraisers
Claims Processor
State Farm Insurance - Irving, TX
August 2015 to November 2020
Front line for newly reported claims.
Responsible for making the initial contacts on a new claim. Analyze all of the facts through the process of a detailed investigation to make the appropriate liability decision.
Customer Service Representative
The Pisa Group - Richardson, TX
April 2017 to February 2018
Take complaint calls from customers inquiring about missing papers and damaged papers from The Houston Chronicles.
Take incoming calls inquiring about updating address to ensure they are receiving the correct paper. Change bill information and other inquiries regarding The Houston Chronicle newspaper. Collections Agent
IQOR Global Service LLC - Dallas, TX
October 2015 to April 2016
Used my customer service skills to act as a liaison between the loan company and the customers. Developed payment plans.
Located debtors to begin the recovery process.
Negotiated debt payments.
Education
Diploma
Emmmit J. Conrad High School Dallas - Dallas, TX, US 2010 to 2013
Skills
• CRM software
• Receptionist
• Medical records
• Cold Calling
• Quality assurance
• ICD-10
• Photo editing
• Data Entry
• Public health
• Administrative
• Patient Care
• Windows
• Medical terminology
• Customer Service
• Medical Scheduling
• Billing
• Documentation review
• Microsoft Office
• Typing
• Triage
• Insurance Verification
• Help Desk
• Desktop Support
• Financial services
• Manufacturing
• ERP systems
• Leadership
• Microsoft Access
Certifications and Licenses
Certified Coding Specialist
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