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Operations Manager

San Francisco, CA
August 08, 2023

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Multi-talented, Realtor, Customer service specialist


A leader that has worn many hats.

From a manager role at Vons (Safeway)

to Hospitality industry & Restaurant

owner to Operations Manager,

Transaction Coordinator and Real

Estate Agent. Briana works great

independently or with a team.

Professional, customer-oriented,

hardworking, and driven. Organized

and excellent management skills.

Specializing in communication and

customer service. Excels in a fast-paced

environment. Able to prioritize and

multi-task at high volume and in an

effective manner.






*Spending Time with Family & Friends


*Riding Dirt Bikes



Real Estate Licensed

May 2013- Current

Originally licensed in San Diego and up-to-date with licensing/MLS/Association in Silicon Valley

Grossmont College

August 1999- June 2001

Maintained 3.5+ grade point average. Played 2 years on women’s college soccer team


Spencer Hsu Real Estate Team, eXp

Operations Manager, licensed

February 2023 - Current

Responsibilities: Oversee and manage business and administrative services for the company.

Task Details: Manage daily operations of office & team effectively, identifying and implementing improvements. Assist CEO with daily activities and initiatives as needed. Manage CEO schedule and emails as necessary. Executing, maintaining, and improving current operational, marketing, and lead generation systems. Manage, maintain, and review databases for accuracy and efficiency. Create, maintain, and deploy training and team educational systems. Recruiting agents through cold calls and events. Support all team members through transactions, writing offers and completing other necessary contractual documentation. Manage Operations Department and Transaction Coordination Team, Oversee complete and compliant files and practices per Broker requirements. Pertria, Los Gatos

Real Estate Agent

July 2022 - January 2023

Guiding homeowners and investors through the sale of their homes and multi-unit properties. This includes all aspects of the transaction, from preparation for the market, entering the market, and all the way through the close of escrow. Services including but not limited to gathering estimates for property improvements, scheduling inspections, coordinating work repairs, support to sellers as they complete their disclosures, creating comparative market analysis, marketing strategies, offer negotiations, and additional Transaction Coordinating responsibilities. Sereno, Los Gatos

Karen Izzo & Rebecca Smith Team, Real Estate Agent July 2021 - August 2022

Collaborate with team to provide superior listing services to sellers and guiding/protecting buyers in one of the most important investments in their life. Keep up on market conditions and activity. Prepare listings for the market, Order inspections, provide guidance to sellers in completing their disclosures, Order Professional photography, Order & Mail marketing materials, Host Open Houses, Contract negotiations, communication with Escrow, Lenders and Agents to guarantee it’s a win-win situation for all involved.

SV Capital LLC, San Jose

Sophie Shen Real Estate, Transaction Coordinator

February 2021 - July 2021

Responsibilities: Pre-listing prep, ensuring the real estate transaction stayed the course once under contract and escrow closed accordingly. Pre-listing to Close duties.

Task details: Creating Listing timeline & Team task list, Communication with escrow; ordering Preliminary report, NHD report & HOA Docs, Ordering Inspections, Order ‘For Sale’ sign posts, signs & sign riders, Communication with sellers, ensuring seller disclosures are completed and uploaded onto Disclosure link, once under contract create closing timeline to share with Team, Seller and Buyer’s Team. Communication with Buyer’s Agent, collect all buyer signed disclosures, organize & upload into office files. Communication with Lender & Escrow to ensure transaction closes on time. Coordinate exchange of keys and utility information. Order sign removal. Protégé, Palo Alto

Restaurant, Owner

March 2018 – Current

My husband, Anthony and I are owners in Protégé. Anthony is Executive Chef. As a co-owner, I helped with opening our restaurant alongside my husband. I worked as a Captain, elevating service and ensuring our guests have a memorable dining experience. Within the first year of being open, Protégé earned much recognition, including the highly acclaimed Michelin Star. Although I am no longer active in the restaurant, I remain one of its biggest promoters & advocates.

Keller Williams Realty, Palo Alto

The Creason Team: Realtor, Admin & Transaction Coordinator January 2018 – January 2021

Buyers’ Agent Specialist: up-to-date knowledge of local housing market & providing superior service to my clients.

Assistant to team leader: Administrative responsibilities for our team. Some tasks included: creating daily/weekly market updates, maintain team CRM, organize Client Appreciation Events, along with several other team duties. Transaction Coordinator: Tasks include creating disclosure packets for listings, coordinating home inspections/vendors/MLS input, collecting all necessary signatures and ensuring a smooth transaction to close.


Pacific Sotheby’s International Realty, Carmel Valley, Ca Dan Conway & Associates: Real Estate Agent

May 2013 – April 2015

Manage customer service desk at branch office, assist potential clients. Assist home buyers in home search and assist sellers and colleagues with open houses/showings

Cucina Enoteca, Del Mar, Ca

Restaurant, Server

September 2013 - November 2015

Maintain complete knowledge of food menu ingredients and preparation, Well-educated on wine menu, deliver exceptional, friendly, and fast service, assist guests with making menu choices in consideration to food- aversions and allergies, skillfully anticipate and address guest’s needs, Help to maintain standards and cleanliness of restaurant Bouchon Bistro, Yountville, Ca

Thomas Keller Restaurant, Server/Bartender

June 2005 - August 2010

Upheld fine dining professionalism with proper server etiquette. Maintained all necessary French food and wine knowledge in order to better serve the needs of our guests. Worked with kitchen staff, bartenders, managers and fellow servers to exceed the expectations of the restaurant customers. Furthered restaurant sales while enhancing guests' experiences. Focused on customer service skills, organization, and cleanliness to execute high volume fine dining. Assisted in the perseverance of a reputable 1 Michelin Star restaurant.


Grocery Store, Management Team

July 1998 - June 2004

Train and mentor Courtesy Clerks, Train and mentor new cashiers, supervise 40+ employees in 6 departments, maintain a clean and orderly store, ensure customers have a pleasant experience, keep checkout lines to a maximum of 2-3 customers per line, open a new line when necessary, Bookkeeping- handle money, account and maintain all registers

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