Customer Service Sales Staff

KARL YANNES, MBA

240-***-**** *******@*****.*** Glens Falls, NY 12845

Customer Service/Sales Leader/Sales Trainer

Results-focused sales and customer service leader with experience managing complex sales efforts, pipelines, and initiatives to penetrate new markets, build strong and lasting client relationships, as well as drive market share performance and profit growth. AREAS OF EXPERTISE

Sales

Sales Pipeline Management

Sales Forecasting

Strategy Development

Tradeshow Management

Leadership

Operations Management

Staff Training & Development

Hiring & Talent Selection

Client Services

Customer Service

Issue Identification & Resolution

Needs Assessment

VOLUNTEERISM

• Commissioner & Board Member,

Rockville Football League

• President & Board Member, The

Members Club at Four Streams

• President & Board Member,

Rockville Chamber of Commerce

EDUCATION

MBA, Marketing, Adelphi University

US Merchant Marine Academy, Kings

Point, NY

B.S., Marine Engineering; Minor,

Chemistry (Summa Cum Laude)

USCG Engineering License

KEY ACCOMPLISHMENTS

• Consistently grew revenues by 20-40% for a large client portfolio via sales pipeline management, strategy development, and growth planning.

• Directed and trained interdisciplinary sales teams to achieve optimal sales results while identifying and hiring the “right” sales experts for the job.

• Established highly efficiency sales, recruitment, and training processes. PROFESSIONAL EXPERIENCE

Principal May 2006 - Present

BIG SWIFT KICK, Indianapolis, IN

Oversee sales pipeline management of staged, visual, criteria-based, and predictive pipelines while capitalizing on key business initiatives to improve sales metrics and revenue.

• Consult small-to-medium-sized businesses with up to 50 sales staff to drive an average 20-40% revenue growth through sales force evaluation, identifying and improving sales systems, processes, and strategies to optimize growth and performance.

• Train, coach, and mentor sales managers and sales staff, influencing positive behavior change while increasing sales skills that resulted in more business closings.

• Lead the development and implementation of best-in-class sales recruitment processes to secure top-tier sales personnel via predictive tool utilization and talent appraisal expertise.

• Cultivate strong client relationships while increasing foot traffic through effective tradeshow management and customer relationship management (CRM) skills.

• Spearhead the design and execution of market, account, business, and territory growth strategies as well as key incentive plans; establish the company CRM platform. Vice President of Sales Feb 2005 - Apr 2006

OPTINUITY, Bethesda, MD

Directed daily operations for a cross-functional team while overseeing the development, sale, and improvement of automatic policy management solutions.

• Managed, trained, and coached a 7-member sales team during daily operations, identifying highly qualified sales staff for recruitment, interviewing, and hire.

• Established and continuously managed a sales pipeline in under six months with 100+ business opportunities, driving a $1M+ revenue growth. Additional experience as the Principal of Sandler Training, Rockville, MD.

Contact this candidate