Customer Service Fine Dining

Donald Cox

Frisco, TX

Driven sales associate with 25+ years of professional work experience. Proven ability to assess customers needs; build relationships, and close sales. High-energy and outgoing dedicated to a positive customer relationship. Seeking an opportunity at an innovative company to utilize communication, sales, and customer service skills. Authorized to work in the US for any employer

Work Experience

Server

111 Forks - Dallas, TX

September 2021 to Present

• Actively listen and observe loyal customer's faces, table location, and taste preferences in order to provide customized dining experience and anticipate solutions that match their needs.

• In the role of Server you are required to have extensive knowledge regarding liquor, wine, and food. Maintain effective communications with three levels of serving, kitchen, and management staff to maintain excellent customer service in a high-volume, high-pressure fine dining environment Driver

Uber & Lyft - Denver, CO

January 2016 to Present

To ensure that my passengers were always comfortable and arrive safely to their destinations Server

Hideaway Steakhouse - Westminster, CO

April 2021 to September 2021

Ensure fine dining experiences for customers through by providing excellent service with a friendly and approachable attitude. Extensive knowledge regarding liquor, wine, and food. Maintain effective communications with three levels of serving, kitchen, and management staff to maintain excellent customer service in a high-volume, high-pressure fine dining environment . Drove highest PPA by developing strong rapport and securing personal referrals from current restaurant guests. Server/Bartender

Ruth's Chris Steak House - Atlanta, GA

December 2018 to March 2019

To deliver an exceptional dining experience . Maintain loyal guests through service,food and beverage knowledge. Maintained detailed knowledge on menu, wine, and liquor items to drive sales.

• Developed a personal system to organize orders, deliver professional service, and a memorable dining experience.

• Handled a high volume of customers regularly

• Took and memorized orders

• Served food

Server

Palm Restaurant - Denver, CO

March 2017 to December 2018

• Actively listen and observe loyal customer's faces, table location, and taste preferences in order to provide customized dining experience and anticipate solutions that match their needs.

• In the role of Server you are required to have extensive knowledge regarding liquor, wine, and food. Maintain effective communications with three levels of serving, kitchen, and management staff to maintain excellent customer service in a high-volume, high-pressure fine dining environment.

• Drove highest PPA by developing strong rapport and securing personal referrals from current restaurant guests.

Server/ Trainer

Denver ChopHouse & Brewery - Denver, CO

May 2014 to February 2017

• Ensure fine dining experiences for customers through by providing excellent service with a friendly and approachable attitude.

• Exceptional HR reviews facilitated my promotion from Server to Trainer- a higher-level position in the Denver Chop House organizational chart.

• Trainer position included training new servers on sales technique, floor presentation, and communication skills.

• Top sales contributor through multiple contests.

• Contributed to menu development with Executive Chef, General Manager, and Wine Director.

• Lead multiple off-site, charity events to give back to the communities we serve while building brand awareness and customer loyalty.

Server/ Trainer

Ruth's Chris Steak House - Atlanta, GA

December 2012 to May 2014

• Maintained detailed knowledge on menu, wine, and liquor items to drive sales.

• Developed a personal system to organize orders, deliver professional service, and a memorable dining experience.

• Trained new employees on company policy, procedures, sales strategy, liquor/wine, and menu items. Server

Del Frisco's Grille - Atlanta, GA

November 2012 to May 2014

• Deliver excellent service, knowledgeable recommendations, and unique personality to create a positive dining experience.

• Acquired loyal customers and received outstanding customer reviews.

• Consistently exceeded sales expectations.

Server/ Bartender/ Trainer

Here To Serve Restaurant Group - Atlanta, GA

February 2008 to November 2012

• Outstanding HR and customer reviews facilitated promotion from Server to Bartender and Trainer.

• Trained new hires on company procedures, menu items, and service steps.

• Provide flexible and reliable assistance by traveling and working in all five restaurants throughout Georgia.

Lead Server/ Bartender/ Trainer

Atkins Park Tavern - Atlanta, GA

July 2007 to November 2010

• Lead server responsible for communicating with front of the house members on sales goals, menu specials, table arrangements, promotions, and boosting morale.

• Inventory management- responsible for counting, ordering, and stocking the liquor and wine products.

• Assist in developing sales contests, goals, and training methods.

• Front door security including ID check and money handling. Education

Diploma in General

Sprayberry High School - Marietta, GA

August 1990 to June 1994

Skills

• Waiter/ Bartender/ Trainer (10+ years)

• Restaurant Server (10+ years)

• Quality Control

• Customer Service

• Leadership Experience

• Spanish

• POS

• Banquet Experience

• Culinary Experience

• Busser

• Food Safety

• Pricing

• Catering

• Restaurant experience

• Serving

• Bartending

Certifications and Licenses

food handler certificate

driver's license

Assessments

Active Listening — Proficient

April 2019

Actively listening and appropriately responding in conversations. Full results: Proficient

Sales Skills — Expert

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert

Restaurant Manager — Highly Proficient

September 2020

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Delivery Driver — Highly Proficient

October 2019

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Bartending — Proficient

June 2021

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work style: Reliability — Highly Proficient

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Fine dining — Expert

June 2021

Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service

Full results: Expert

Customer service fit — Highly Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Bartending — Proficient

June 2021

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

● Sales & promotion ● Excellent communicator ● Team leader

● Customer service-oriented ● Inventory management ● Money-handling

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