Customer Service Delivery Driver

Feliciano J. Patxot

Nederland, Texas

adyskm@r.postjobfree.com

Cell: 409-***-****

Objective

To find permanent employment with a reputable organization. Ability Summary

● Technical Support and troubleshooting

● Documentation and reports

● Computer services and repair

● Network administration

● Equipment repair

● Inventory management

● Customer service

● Cashier

● Account representative

Work Experience

● Employed from October 2022 to May 2023 with Charter Spectrum as Store Specialist, account representative. Position included:

Cashier

Customer support

Balancing cash drawer twice daily

Managing inventory

Executing planograms

● Employed from February 2022 to September 2022 with AlphaNet / Capgemini as a Technical Analyst. Involved:

Computer services and repair

Phone etiquette

Customer service

Critical thinking and decision making

Troubleshooting and resolution

● Support Employed from June 2021 to December 2021 Charter Spectrum as Direct Sales Representative. Included:

Customer Service

Account representative

Sales presentations

Time management

Appointment arrangements

● Employed from February 2021 to June 2021 Advance Auto Parts as Customer Service/Sales Representative and Delivery Driver. Responsible for:

Cashier

Customer service

Checking in incoming inventory

Organizing sales floor and shelves

Existing inventory management

Delivery of products to customer location using company vehicle

● IT Systems Processor from May 2018 until January 2020. Responsible for:

Creating, updating, maintenance and upload of various daily member and Credit Union based Credit and financial reports as well as daily updates and information backup of Credit Union Server systems to hard copy backup disks.

Responsible for creation and maintenance of all employee profiles on the server, including all computer systems and Credit Union building access Key Card related security access setup, Windows profile creation, Back office profile creation, Shoretel Phone system program setup, Outlook email profile creation as well as profile creation for various websites utilized by the Credit Union for responsibilities unique to each job position.

Help desk technician assisting employees with all computer related troubleshooting issues over the phone as well as hands on computer hardware troubleshooting for various devices and machines.

Regular cleaning, maintenance and repair of Credit Union Debit card printing devices at each location.

Frequent use of company vehicle for travel to each Credit Union Branch for various hands on hardware and computer systems maintenance and repair.

Communicating with others to understand and troubleshoot any and all problems related to computer systems and device usage.

Experienced with Microsoft Office programs such as Excel, Word and Outlook. Adept and quick learner on most any computer related program.

Excellent phone etiquette and in person communication with employees and members.

● Employed from November 2002 to January 2018 at United Parcel Service.

● UPS Package Car Pre-loader from November of 2002 until February of 2006. Responsible for providing organized, safely secured loads allowing Delivery Drivers safe and efficient delivery of parcels. Position introduced me to fast paced, physically demanding, high stress environment of loading multiple package cars simultaneously for delivery while exposed to seasonal elements and staying focused on the safety of all coworkers as well as the integrity of my work.

● UPS Twilight Sort Reload Crew since February 2003. Duties include unloading returning package cars insuring parcels are sent on correct path to destination. Regular inspection and maintenance of basic engine components in the package cars, such as fluid levels, belt conditions, etc.

● Certified First Responder at UPS since September 2003. Trained in accordance to UPS and DOT requirements to handle Hazardous Material Incidents. Responsibilities include isolation, identification, cleanup and safe disposal of damaged, leaking materials by utilizing Material Safety Data Sheets and keeping in concurrence with corresponding legal protocol.

● UPS Delivery Driver since February, 2007. Required daily vehicle pre-trip and post-trip inspections of package car systems and safety devices. Physically demanding position, exposed to the elements while managing time to meet committed delivery deadlines. Trained in multiple safety and delivery methods used to avoid incident and injury while driving, lifting and handling parcels and dealing with customer concerns and deliveries. Developed ability to prepare the most efficient path to complete daily delivery and pickup of materials, while staying alert and adapting to changing situations. Educated in technical aspect of equipment usage and troubleshooting pertaining to 3 separate generations of the hand held Digital Information Acquisition Device.

Skills Overview

● Experienced with completing and organization of documents and reports, such as Hazardous Material Incident Reports and Damaged Goods Reports, properly recording information in hard copy paperwork format and digitizing the information via input into computer server systems.

● Accustomed to responsibility of performing and recording weekly audits of Damaged Materials and Hazardous Waste Storage sites, maintaining their operation within specified parameters.

● Seasoned in management and upkeep of safety systems by performing regular audits on Spill Response Cart with Personal Protective Equipment, Decontamination Units and Self Contained Breathing Apparatus units, verifying all items properly inventoried and in good repair.

● Exceptional in adapting to constantly changing situations and keeping calm, making sound decisions, in high stress scenarios.

● Excellent problem solving skills and positive attitude. Education

● High School Diploma, Graduated from Port Neches-Groves High School, class of 2001.

● Completed 1 year at Lamar State College Port Arthur studying Radiology.

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