NANCY REYES

Hartford, CT ***** * 860-***-**** * adyskl@r.postjobfree.com

PROFILE SUMMARY

Enthusiastic, sharp, and well organized human services professional with over ten years’ experience in the business and human services. Strong leadership qualities; able to take charge and complete tasks in a timely manner. Personable and persuasive; able to build instant rapport. Poised and self-confident in dealing with a wide variety of people. Outstanding skills in assessing client needs, and providing high quality service to customers. Works well independently and as member of a team; meet demanding time goals. Skilled in handling the public with professionalism and sensitivity. Represents the company with dignity and professionalism.

CORE SKILLS

Active Listener

Communication

Time Management

Bilingual (Spanish/English)

Problem Solver

Attention to Detail

Conflict Resolution

Relationship Builder

Multitasker

Self-Motivated

Trouble Shooter

Telephone Etiquette

WORK EXPERIENCE

Community Renewal Team- Hartford, CT 2020 - Present

Call Center Representative

• Answer phones and respond to customer requests in a timely manner

· Provide customers with service information

· Refer customers to appropriate program or departmental staff

· Place customer fuel orders into system

· Complete call logs and reports

· Setting appointments with customers for intake

· Assist with on-the-job training for new Call Center Representatives

Trading Spaces ABA, LLC - Glastonbury, CT 2020 - 2020

Behavioral Health Technician

Assisted Behavior Analysts implement behavior reduction and skill acquisition treatment plans

Aided clients to manage daily activities when they enter the community at large

Monitored the behavior of patients, recorded and collected data on patients' progress

Utilized assistance from parents and/or caregiver to communicates with clients

Precision HR/VendorPass - Hartford, CT 2018 - 2020

Transportation Counselor/Monitor

Made sure students were seated securely on the bus

Ensured student were not eating on the bus; created a safe environment on the bus

Trained bus monitors on safety procedures when students are aboard the bus

Handled the safety of students to and from school

TD Bank (Temp) - Wallingford, CT 2013 - 2013

TD Bank Processor

Sorted checks, made sure information was correct

Verified the dollar amount written in words was equaled the dollar amount written in numbers

Input dollar amount of checks into the computer system

Maintained a clean and tidy work area

Compass Youth Collaborative Inc/PEACEBUILDER - Hartford, CT 2010 - 2012

Outreach Specialist

Conducted visits to multiple locations including but not limited to homes, courts, and schools

Responded to possible crisis situations, and conducted mediations as needed

Researched resources to help youth achieve their goals

Supported other staff, facilitated youth groups, field trips, and other work related responsibilities

NANCY REYES Pg. 2

Hartford, CT 06106 * 860-***-**** * adyskl@r.postjobfree.com

WORK EXPERIENCE CONTINUED

Stanley Access Technologies (Temp) - Farmington, CT 2010 - 2010

Administrative Assistant

Categorized and organized files in numerical and alphabetical order

Answered incoming telephone calls and directed them to appropriate individual

Entered data in office database and updated information on the Internet for public use

Utilized office equipment including but not limited to fax and copier to complete daily tasks

West Hartford Town Hall (Temp) - West Hartford, CT 2010 - 2010

Mail Clerk

Sorted incoming mail, and collect outgoing mail, using carts as necessary

Affixed postage to packages or letters by hand, or stamp materials, using postage meters

Delivered mail to the appropriate departments

MetLife - Bloomfield, CT 2006 - 2008

New Business Specialist I

Contacted case managers and underwriters for requirement letters

Updated systems with notes on status of policy

Created policy files and included client documents and internal contact information

Assembled policies, processed reissued and duplicate policies

Accessed image queue, print out copies as needed

EDUCATION AND CERTIFICATION

Mental Health First Aid Certificate

Social Service Assistant Certificate

Capital Community College, Hartford, CT

Supervise and Y.D.P.A Certificate

City of Hartford, Hartford, CT

Certificate in Direct Care

Capitol Region Education Council - Hartford, CT

Contact this candidate