Abu Dhabi, UAE 009*********** adysk8@r.postjobfree.com

.

ASEM ABDO

SKILLS

Customer Relation Management

Communication, Analytical Skills

Relationship Officer

Leadership Skills

Fast Learner

Problem Solve

Design Thinking

PROFESSIONAL SUMMARY

A capable Relationship Officer, establishing long term relations with existing and potential customers with proven experience. Strong analytical skills and evaluation capabilities, as well as excellent communication skills, Self-motivated, with demonstrated experience in banking industry and customer relationship management, skills gained from previous domains are [strong mindset to problem solve, design thinking and communication skills].

CERTIFICATIONS

Credit Analysis from EIBFS

SAP Technology Consultant (6 Certificates)

Certified Google IT Support (5 Certificates)

WORK EXPERIENCE

Relationship Officer 03/2021 to 08/2022

Abu Dhabi Islamic Bank, Dubai, United Arab Emirates

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Managed customer relations on ongoing basis to maximize customer retention.

Increased branch sales volume in 2021.

Made customers aware of current and new programs and services.

Completed opening and closing functions to meet operational needs.

Assisted customers with opening accounts and signing up for new services.

Customer Service Executive, 09/2017 – 02/2021

Emirates NBD Bank, Dubai, United Arab Emirates

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Adhered to bank policies and scripts to consistently achieve call-time and quality standards.

Educated customers on company systems, form completion, and access.

Account Receivable Clerk, 02/2017 – 08/2017

HKDC, LLC., Dubai, United Arab Emirates

Follow up with customers about repayments plans.

Assist customers with repayment strategy and schedule of payments.

Report all necessary information to Accounting and Finance department.

LANGUAGES

English

Arabic

AWARDS AND BADGES

ACCOMPLISHMENT

Developed 3 SAP implementations Hands-on projects:

1- RoyalGreenland, one of the world leaders in seafood, Greenfield digital transformation.

2- RenewAgra, huge company operates in 5 countries, specialized in agricultural with 3 affiliate companies.

3- East Canada Paper (ECP), manufacturing company.

- Implemented full SAP lifecycle with 6 phases of SAP ACTIVATE methodology.

Result: Assisted clients with (automated process - digital transformation - sustainability - clear and accurate analytics - single source of truth - increase profitability - increase consumer and end-user satisfactions).

EDUCATION

Alexandria University, Egypt

Bachelor’s Degree, Accounting Major, 2014

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