Front Desk Attendant

Cynthia Vogel

**** **** **

St James City, Florida 33956

Phone: 239-***-****

E-Mail: ***************@***.***

Summary

Enthusiastic Assistant Manager offering 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Reliable and punctual Sales Associate possessing excellent work ethic and more than 4 years in retail. Areas of expertise include inventory, cash management and exceptional customer service for a 2 million plus dollar a year business. Focused Retail leader possessing 4 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Skills

Quality assurance

Employee training

Team supervision

Meal preparation

Food safety

Team collaboration

Invoice verification

Table setting and bussing

Inventory management

Experience

November 2022 - present

Best Western Perry Ga.

Front Desk Attendant

I am responsible for checking customers in. I ensure proper I. D. and credit card information are correct. I make sure the front desk area is kept clean and organized. I also stock breakfast items for the morning breakfast attendant. I answer phone calls to make or cancel reservations. I always do my best to make the customer happy and satisfied with their visit. January 2020 to October 2022

Hertz Rental Car Southwest Regional Airport Fort Myers Florida Exit Gate Specialist

I ensured that customers were given the correct vehicle by scanning their information packet and the barcode on the vehicle. I also asked if they wanted any upgrades such as gas refill, XM radio, toll pass and whether or not they wanted to upgrade their vehicle. February 2015 to 2019

Dollar General St James City, Florida

Assistant Manager

Enforced company policies and procedures to strengthen operational standards across departments.

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels. Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

December 2001 to October 2014

Perkins Restaurant & Bakery Cape Coral, FL

Assistant Kitchen Manager

Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.

Processed payments and kept close eye on customers to check for signs of theft. Scanned and bagged items and operated cash register to check out store patrons. Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.

Education and Training

Southwest Florida College Ft Myers Fl

Some College (No Degree) Business Management

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