Resume

Office Assistant Customer Service

Location:

Spring Hill, FL

Posted:

August 08, 2023

Contact this candidate

Resume:

Jennifer Hensley

**** ******** ****

Spring Hill, FL 34606

352-***-****

adysjx@r.postjobfree.com

Career Summary

Motivated and accomplished administrative professional with over 20 years' experience with a broad range of skill sets in computer and legal/medical terminology and transcription. Organized, with demonstrated ability to manage workload and meet deadlines. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Ability to work independently and productively with little-to-no supervision. Resourceful team player with can-do attitude with an aptitude to learn, ready to make an immediate impact.

Summary of Qualifications

Knowledgeable in medical & legal terminology

Experience in medical insurance billing (CMS-1500), ICD-10-CM coding and transcription

Strong understanding how to analyze data, navigate EHRs, manage files & HIPAA laws

Portray exceptional interpersonal, office etiquette, and professional communication skills

Capacity to maintain confidentiality of sensitive information

Skills/Software Knowledge

Training in ICD-10-CM & CPT

Quadra Med Quantim Encoder

Medical & Legal Terminology

Training in HIPAA, Law & Ethics

Microsoft—Word, Excel, Outlook

Typing (90 wpm) & Transcription Skills

Data Entry, Bookkeeping, Filing

Customer Service, Telephone Etiquette

Social Networking Skills

Strong Research Skills

File Transfer Protocol—Dropbox, Send This File, Google Drive

Excellent skills in English usage, grammar, punctuation, editing

Education

Bachelor of Science, Health Information Management

Rasmussen College, New Port Richey, FL

Graduated 3/21/2020 – Summa Cum Laude, Dean's List

Overall Cumulative GPA 3.94

Associate of Science, Health Information Technician

Rasmussen College, New Port Richey, FL

Graduated 6/17/2017 – with Honors, Dean's List

GPA 3.90

Certificate, Medical Billing & Coding

Rasmussen College, New Port Richey, FL

Graduated 12/19/ 2015 – with Honors

Honor Roll, GPA 3.85

Certificate of Completion

Fox College, Oak Lawn, IL

Executive & Legal Assistant Training

Graduated 9/1992

Professional Development

Rasmussen Leadership Academy Spring Quarter 2018, Certificate of Completion

Professional Practice Experience – Baywest Health & Rehab 2016

Florida Ready-to-Work 2014 Gold Credential

Prove It! Test Results 2014:

Typing—Hard Copy (5 Min) 87 wpm

Typing—Onscreen (3 Min) 86 wpm

Spelling—100%

Office Skills—94%

Microsoft Excel—83%

Office Telephone Etiquette—97%

Medical Billing (CMS 1500)—75%

FDCPA Essentials for Collector Training Course (HIPAA) 2013

FDCPA Essentials for Collector Training Course (HIPAA) 2012

The Exceptional Assistant Seminar 1998

Social Media

Facebook: https://www.facebook.com/jhensley1973

LinkedIN: https://www.linkedin.com/in/jennifer-hensley-24584aa

Twitter: https://twitter.com/jhensley1998

Experience

Jenz Transcription Services Spring Hill, FL

Transcriptionist/Self-Employed/Owner 2005 to Present

Transcribed a variety of documents from digital media including conferences, interviews, recorded statements, focus groups, legal correspondence, pleadings, medical summaries, medical/legal transcription, etc.

Prepare chiropractic reports based on physical exam sheets and doctor dictation to send to attorneys to become a part of the patients’ permanent medical file; use online encoder to properly code diagnoses for billing purposes

Start-up/operation of transcription business, creation and distribution of marketing materials

Engaging and retaining new clients with communications via email, telephone and in-person meetings/presentations

Vecchio, Carrier, Feldman & Johannessen, PA Tampa, FL

Transcriptionist/Office Assistant 1/2015 to 10/2022

Prioritized assignments for multiple attorneys to meet deadlines

Accurately and efficiently transcribe legal correspondence, pleadings, medical summaries, etc. for multiple attorneys

Knowledge of legal and medical terminology

Follow instructions and make decisions with little-to-no supervision, work in a fast-paced atmosphere, completing assignments in a fast, accurate manner

Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff

Additional special projects as assigned

Gold Key Credit Brooksville, FL

Office Assistant/Medical Biller 9/2011 to 7/2014

Prepare and Submit Billing (CMS-1500) to insurance companies for payment

Follow up with insurance companies on unpaid invoices; resubmit bills if necessary

Review inquiries/disputes from credit reporting agencies against company system and submit validation requests to clients. Also, if unable to validate by client, remove item from credit reporting agencies and close account

Enter bankruptcy information into company system and note account in bankruptcy status

Power & Cronin, Ltd. Oak Brook, IL

Legal Assistant 9/1999 to 3/2005

Accurately and efficiently transcribe legal correspondence, pleadings, medical summaries, and prioritize assignments for multiple attorneys

Schedule and confirm doctors’ depositions and Claimant Independent Medical Evaluations

Developed & Maintained Secretarial Training Manual for new employees

Developed & Maintained a System to track doctors' depositions effectively

Acted as Secretary for weekly secretarial meetings; prepared and updated weekly Minutes

Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff

Jennifer Hensley

4439 Crescent Road

Spring Hill, FL 34606