A m y V e r o n i c a P e r e z

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C e l l : 2 1 0 - 7 2 4 - 1 8 1 1

a m y p e r e z 1 1 1 0 @ g m a i l . c o m

Objective

To use my Business Accounting certification, customer service experience and knowledge of being an appraiser at Bexar Appraisal District as well as to gain a career utilizing my skills in administration and computer software. I am a strong planner and problem solver who readily adapts to change, works independently or as a team. Education

Southern Careers Institute April 2011 – December 2011 238 SW Military Dr ste 101

San Antonio, Tx 78221

Relevant Courses:

Business Accounting

Keyboarding and Document Formatting

Communication Skills

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Skills: Office Management

Database Administration

Customer service representative

Basic

Computer Skills:

MS Word

MS Excel

MS PowerPoint

PACs Database

MS Outlook

QuickBooks

Experience

Bexar Appraisal District Hire date: October 16, 2015 to present 411 N. Frio Sr

San Antonio, Tx 78207

Business Personal Property Appraiser

Term: February 1, 2022 to Present

Being an appraiser is learning and understanding the concept of placing an appraised value on a particular business using Texas Tax codes USPAP. Uniformed Standards of Professional Appraised Practice which the Texas tax code states we can collect and analyze the most verifiable information necessary to arrive at a credible result.

One of my duties as an appraiser is data collections, market analysis and valuation of all new and existing businesses located in Bexar County. Processing hundreds of rendition applications during our rendition season, working long hours for a long period of time to meet the deadline date. Responsibilities:

• Appraising – creating new, deleting or adjusting business assigned to my areas using database software, maps and internet research.

• Binding Arbitration – Giving taxpayers another change to protest their property.

• Street verification – Physically driving and verifying all assigned businesses in my area. This consist of picking up new account or adjusting old and existing businesses.

• Protest season – settling all protest we are assigned to either informally and formally.

• Rendition season – processing hundreds of renditions using districts database software, Microsoft excel and word.

Customer Service Support Specialist dept

Term: October 16, 2015 to January 31, 2022

Promptly responded to general inquiries from co-workers, staff and taxpayers via telephone, mail or email in reference to any issue they may have for property taxes or exemptions. Specialized in property tax exemptions for homeowners. Cross trained in many projects from Protest season to applying/removing many different types of exemptions from tax payers. I am always here to help assist to any situation co-workers may come across by telephone or in person.

P2 Energy Solutions Hired date: December 19, 2012- October 15, 2015

Data Entry Specialist

My duties for this position are to download/save the images from the states websites and the information moves to the well spotters/techs. They then use the information to plot the actual location of a well, including both the top hole and bottom hole. This information along with official documentation we have collected is then passed to the client company which uses it, as I understand it, to help determine where new wells will be drilled and track existing wells and leases. Generally the companies we compile info for are petroleum based companies. The states and counties we work on are determined based on what a client has requested. I am not sure which companies specifically utilize P2’s services. We also have other departments and offices that focus on other types of information, such as financial info, industry specific software, etc. I work with Illinois, Arkansas, Louisiana, Mississippi and Wyoming states. Illinois is the most I work with the other states I just record the API (American Petroleum Institute) numbers and if they are permits, scout tickets, etc.

GSATC (San Antonio Yellow Cab) Hired date: February 2006- March 2011 9600 N Interstate 35

San Antonio, Tx 78233

Assistant Manager

As an Assistant Manager my duties were to manage the call center and employees, making sure calls were being answered in a professional and timely manner. One of the most important tasks I would have to deal with was helping the cab drivers if they were involved in any car accidents or incident. I would call SAPD and give them any information the needed from the accident and get a unit to the location where the accident took place. After the cab driver gives their report to SAPD they are required to come down to the office immediately to fill out another report on our end. A urinalysis is given to the driver by me or a male employee, depending on the gender of the driver. I would then go inspect the vehicle and take down any damages that were involved in the accident. Depending on the condition if the cab and cab driver I would give him another vehicle to continue working or advise him to go see the Driver Service Manager on the next business day. The report is filed in folders to whom it goes to in the company departments. Another major task that I would deal with on a daily bases was an account we had with AMR

(American Medical Response) and Medicaid. We would transport clients from their home to doctor appointments and back home. Whether their appointments were out of town or in town. I would receive calls directly to my phone from AMR to make any changes on an account or if the patients are ready to get picked up from their doctor appointments to go back home. If a patient had to go a pharmacy to pick up medication right after their doctors appointment I would have to fill out paper work and fax it over to AMR to get it approved and receive a confirmation number for the driver. These tasks are done through out the day by me or another employee who is hired to just do Medicaid accounts. I worked in high volume environment from 8 am to 5 pm and I always got the job done. My job was to assist the Communication Department Manager with any tasks she needed done. Highlights:

Communicated effectively with multiple departments to provide important documents information. Established strong relationships to gain support and effectively achieve results. Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence. References

Names: Maria Mena

Contact #: 210-***-****

Former Co-Worker

Georgia Baines

Contact #: 512-***-****

Former Co-Worker

Sandy Ramirez

210-***-****

Former Co-worker

Samantha Mendoza

210-***-****

Former Co-Worker

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