Salesforce Com Service Cloud

Susheela Gopisetty

Salesforce Administrator

Email: ****************@*****.***

Ph #: 571-***-****

Professional Summary:

Over 6+ years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com.

Completed Associate certification.

Profound knowledge in using Lightning Builder tools.

Worked on the creating of Custom Objects, Custom Tabs, Custom Fields, Page Layouts, Formula Fields, Report Folders, Report extractions to various formats, Dashboards and various other components as per the client and application requirements.

Good knowledge on Creating Field Dependencies between the picklist fields.

Created various Profiles, Permission sets, Users, Roles, Public Groups, Record Types and assigned the different record types assigned to users.

Strong knowledge in Workflows, Approval Process, Validation Rules, Process Builder, Email Templates, Letter Heads.

Strong understanding of CRM business processes for automation, Sales Cloud, Service Cloud, Chatter and App-exchange.

Created various Lightning record pages, Lightning home pages and Lightning app pages and assigned to different user profiles.

Experience in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

Good knowledge in Security Controls, Organization Wide default Settings (OWD Settings), Data Management (Data Loader, Data Import Wizard).

Assisted with Release management notes and creating changesets tickets to prod and UAT and making changeset in confluence.

Worked on the Creating Report Types, Reports, and Report Folders, Report extractions to various formats as per the client and application requirements.

Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

Used Outbound and Inbound Change sets for Deployment.

Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

Experience in creating detailed process documentation and deployment process on issues for future Follow ups.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Excellent communication skills, time management skills and problem-solving skills.

Experience working with Data Loader, Data Import Wizard and salesforce.com Sandbox Environments.

Extensive knowledge on Copado Devops deployment tool.

Created releases and added the multiple user stories and created the promotions to do the deployment through Copado.

Technical Skills:

Salesforce Technologies

SOQL, SOSL, Workflow & Approvals, Dashboards, Reports, Change sets, Custom Objects, Lightning Flows, Lightning Home Pages, Lightning App Page, Lightning Record pages, Lightning App Builder.

SFDC Tools

Force.com Platform (Sandbox and Production)

Professional Experience:

Client: TMS Health, Somerset, NJ Apr 2020 – Mar 2023

Role: Salesforce Admin

Responsibilities:

Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on the weekly deployments using change set for defect fixes.

Implemented some validation rules and workflows to perform the condition checks and email to users.

Using the configuration part provided the additional features to different users by applying the permission set.

Done the complete setup of sandbox environment and fixed the defects for post release.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Involved in setting up field level access for each custom object created based on the user’s role within the organization.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Designed and deployed Custom tabs, validation rules, and Approval Processes for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Workflow, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Sandbox data loading.

Client: Citibank, Irving, TX July 2017 – March 2020

Role: Salesforce Admin

Responsibilities:

Created user Roles and Profiles, security controls, shared settings.

Created different Workflow rules and Approvals for various processes.

Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit the needs of the application.

Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.

Used Data loader for data migrations to sales force.

Responsible for setting up Field Level Security.

Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users groups.

Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.

Worked on Agile and Scrum methodology for Salesforce custom app implementation.

Environment: Salesforce.com Service cloud, Custom Objects, Custom Tabs, Workflow & Approvals, Reports.

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