Natasha Michael

Phone: 856-***-****

E-mail: adysc2@r.postjobfree.com

OBJECTIVE:

PROFESSIONAL:

Certifications, Awards, etc.

COMPUTER SKILLS:

Entrata, One Site, Yardi, Active Building, Nobel, Sharepoint, MS Office

EXPERIENCE:

2/21 to 7/23

WESTOVER COMPANIES, Aston, PA

Property Manager – 320 total units with three assets 10/22 to 7/23

Managed the overall operations and financials of Rolling Glen Apartments and Townhomes, Concord Court Apartments and Boothwyn Apartments.

Promoted in October 2022 to oversee a staff of six in the three communities.

Increased occupancy from 73% to 96% and not higher only due to the two additional down units sitting since November waiting for structural repair.

Part of a PILOT Program for new Leasing Specialist offsite program that allowed the office to focus on retention and applications and leads to be taken care of off-site.

Processed applications, move in paperwork, market ready, and move out inspections, Turn schedule, vendor schedules, events, renewals, court filings and delinquency, comment sheets to aid in annual budget as well as yearly and mid-year narratives, resident retention; scheduled rent report; asset management; inventory control; generating traffic; executing alongside the sheriff evictions for non-payment; monitored maintenance staff and leasing staff; managed residents questions and issues; ensured high quality standards in customer service and care.

Assistant Manager – 261 units with two assets 2/21 to 10/22

Assisted in the overall management of Indian Run Apartments and Upper Deerfield Estates located in Bridgeton, NJ.

Helped to get 100% electronic participation for both properties- the most difficult was the 55 and up community.

Assisted in getting the New Jersey region complaint for the Fair Chance in Housing that went into effect in January 2022.

3/20 to 2/21 (returned to company)

PETTINARO RESIDENTIAL, Elkton, MD

Property Manager – 500 units 3/20 to 1/21

Managed the overall operations of West Creek Village Apartments.

Asked to come back due to the community decline in absence.

Oversaw a staff of eight associates.

The company was taking a different direction and due to this, was having a hard time keeping staff. Moved on to a more stable work environment.

10/19 to 12/19

SAPPHIRE MANAGEMENT / CHELSEA PARTNERS, Atlantic City, NJ

Property Manager – 261 units

Managed the overall operations and financials of Chelsea Village Apartments.

Oversaw a staff of six associates.

Remote Landlord System training

2/19 to 9/19

ALTMAN, Woodbury, NJ

Property Manager – 291 units

Managed the operations and financials of Red Bank Run apartments.

Oversaw a staff of six associates.

Maintained an occupancy of 100%.

Upon leaving Red Bank, pre-leased out till the end of November and resident retention was at a high.

Brought events, newsletters, and resident appreciation to a community who had not seen it in 11 years.

Trained the current leasing consultant on everything so the wheel could keep turning if I was out of the office or on vacation.

1/14 to 1/19

PETTINARO RESIDETIAL / MID-ATLANTIC REALTY, Elkton, MD

Property Manager – 500 units, West Creek Village Apartments 5/15 to 1/19

Assistant Property Manager – West Creek Village 4/14 to 5/15

Leasing Consultant – West Creek Village 1/14 to 4/14

Leasing Consultant – West Creek Village (Mid-Atlantic Realty) 6/13 to 1/14

Oversaw a staff of eight associates.

Maintained an occupancy of 95% or better.

In the four years, I am proud to say I have been the driving force in the positive change. The change could be seen when driving through and taking a look at the beautiful community’s grounds anytime- day or night, online reviews read like a 180 in terms of satisfaction.

Trained in effectively retaining residents.

In 2014, the company’s owners decided to take over the management of their own properties. I was one of two office staff kept on during the takeover.

9/08 to 2/11

CAPITAL COLLECTION SERVICE, Berlin, NJ

Customer Service Representative

Medical collections, negotiated repayment plans, contacted debtors over the telephone to recover funds for clients, documented accounts accurately, and skip tracing.

6/06 to 8/08

DÉJÀ VU FURNITURE CONSIGNMENT, City / State

Business Owner / Operator

Managed the overall operations and financials of Chelsea Village Apartments.

Operated a successful store.

Had a two- year lease and in August that lease expired, and we chose not to renew.

8/04 to 7/06

KARENS FURNITURE, Voorhees, NJ

Store Manager

Managed the overall operations and financials of 48,000 sq. ft. store.

On the Board of Directors for the company.

The building was put up for sale due to the new Virtua Hospital Building Project.

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