Curriculum Vitae

MOHAMED IBRAHIM FAHIM IBRAHIM HANAFY

Bur Dubai Dubai UAE.

Mob: 056-***-****

E-mail: adysap@r.postjobfree.com

SUMMARY OF QUALIFICATION

• Works with passion, service oriented & willing to learn

• Ability to communicate & work in a different yet exciting environment

• Work under pressure with minimum supervision.

• Good interpersonal skills, able to independently interact with various departments on job related issues at all levels.

• Pleasant working relationship & able to perform multiple tasks simultaneously.

• Able to handle clerical work such as file handling and management

• To offer a personalized service wherever possible.

• Follows emergency procedure in order to provide security and safety for the guest and employees. EDUCATION

Tourism and Hotel Management

• HELWAN UNIVERSITY, EGYPT CAIRO - 1999-2003

TRAININGS

• Telephone Etiquettes, Social Skills and Sales Awareness.

• Customer Care Program

• Hygiene Training

• Fire Drill (fire Fighting)

• Basic Food Hygiene

• PIC

WORK EXPERIENCE

C - Restaurant

Supervisor

(28th May 2021 – 15th May 2023)

DUTIES AND RESPONSIBILITIES

• Plan and direct all restaurant operations.

• Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

• overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management

Curriculum Vitae

PAPA JOHN PIZZA

Restaurant General Manager

(DECEMBER 8, 2021 – March 2022)

DUTIES AND RESPONSIBILITIES

• Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service.

• Responsible to ensure approved policies and procedures are adhered to and maintained.

• Investigates and resolves food quality, employee, and service complaints.

• Inspects dining area and ensures cleanliness, organization and dining area courtesy.

• Analyzes and recognizes deficiencies or problems areas and provides solutions to achieve desired results.

• Maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized.

• Completes required paperwork and recording of transactions.

• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires. AL FANAR RESTAURANT & CAFE

Assistant Restaurant Manager

(FEB 25, 2018 TO APRIL 9,2020 FINISH CONTRACT)

DUTIES AND RESPONSIBILITIES

• Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff.

• Administer training program and prepare schedule and handle inventory effectively.

• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.

• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.

• Maintain and ensure compliance to established food quality and standards.

• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.

• Train and instruct employees to ensure smooth transition in company.

• Assist and provide training to staff members and offer incentives when necessary. HATAM RESTAURANT

Supervisor

(FEB 3, 2014 to FEB 25, 2018 FINISH CONTRACT)

DUTIES AND RESPONSIBILITIES

• Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service.

• Responsible to ensure approved policies and procedures are adhered to and maintained.

• Investigates and resolves food quality, employee, and service complaints.

• Inspects dining area and ensures cleanliness, organization and dining area cour- tesy.

• Analyzes and recognizes deficiencies or problems areas and provides solutions to achieve desired results.

• Maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized.

• Completes required paperwork and recording of transactions. Curriculum Vitae

Olives Lebanese Restaurant (Egypt)

Team Leader

(2008 to 2013)

DUTIES AND RESPONSIBILITIES

• Supervising, guiding and motivating, team leaders are there to help colleagues work together and ensure they’re delivering good customer service.

• Ensuring the staff is happy so the business can run smoothly, you’ll organize and delegate their workload as well as monitoring them to make sure it’s done correctly.

• Depending on the size of the company, your daily tasks could also include o Helping with training and development

o Completing paperwork

o Handling complaints (from both staff and customers) o Financial responsibilities

o Ordering stock (where applicable)

o Helping with promotional events

o Personnel duties

o Reporting to senior level management

J.W Marriott (Egypt)

Captain

(2006 to 2008)

DUTIES AND RESPONSIBILITIES

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for their next visit.

• Assist guest with table reservation.

• Assist guest while seating.

• Ensure guest are serviced within specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding menu and assist with menu selections.

• Able to anticipate any unexpected guest need and reacts promptly and tactfully.

• Set tables according to type of event and service standards.

• Check with guests to ensure satisfaction with each food course and beverages.

• Present accurate final bill to guest and process payment. LANGUAGES & COMMUNICATION

Languages Read Write Speak

English Excellent Excellent Excellent

Arabic Excellent Excellent Excellent

PERSONAL INFORMATION

Date of Birth : April 24, 1980

Place of Birth : Egypt

Sex : Male

Civil Status : Married

Visa Status : Res. Visa

REFFERENCES Will be provided upon request.

Contact this candidate