MELISSA GRAMMER

** ***** ****, ******, **, *****, US • 870-***-**** • adysaa@r.postjobfree.com

Skilled at making customers feel at ease and addressing any concerns they may have. Always looking for new ways to help with customer service, business operations, and team support. Possessive, pleasant, and knowledgeable about sales techniques. Commended for multitasking and providing excellent service to 50+ customers on a daily basis. Ability to maintain a professional, calm, and efficient demeanor at all times. Flexible and adaptable, with a desire to learn new techniques and processes. Developed a rapport with management and staff by providing excellent service and engaging in personal interactions. Committed team player with the ability to work on a flexible schedule. Committed to meeting and exceeding all service standards and regulations. A problem-solving expert who has received training in customer service and sales techniques. Proven ability to provide high-quality customer service in high-stress, fast-paced environments. Multi-Task Management

Customer service

Creative problem solving

Excellent communication

Results-oriented

Quick learner

Positive learning process

Client-focused

Computer literate

Time management skills

High School - 2002

DeWitt High School - DeWitt, AR

Nail Technician - Licensed nail technician - 2013

Phillips Community College of the University of Arkansas - Helena-West Helena, AR Waitress/Hostess/Cashier - October, 2021 to Present Kelly's On The Square - DeWitt, AR

Maintained customer satisfaction with timely table check-ins to assess drink or other needs. Met [Timeframe] sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages. Moved and set up seating, prepared extra silverware, and [Action] prior to the arrival of large groups. Was frequently complimented by customers for going above and beyond my normal responsibilities. Solicited feedback from customers, resolved issues, provided additional items, and [Action] throughout the meal. Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty. Medicaid Waiver Case Manager - August, 2013 to January, 2015 Southeast Arkansas Behavioral - Stuttgart, AR

Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process. Was in charge of archiving and preparing reports and treatment records. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Had an excellent attendance record and was always on time for work. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Professional Summary

Skills

Education

Work History

Daycare Childcare Provider - December, 2009 to August, 2011 Pattillo Center School - DeWitt, AR

Spoke with parents about their daily activities, as well as positive and negative developments. Taught social, communicative, and problem-solving skills to children individually and in groups. Devised and implemented a variety of educational strategies to promote growth. Created welcoming, caring environments for all children by establishing and enforcing rules to ensure their safety. Licensed Nail Technician - August, 2010 to January, 2015 Hair Works salon - DeWitt, AR

Quickly and courteously answered a high-volume, multi-line phone. Was in charge of inventorying, ordering, and stocking the salon's product line. Had an excellent attendance record and was always on time for work. Maintained a polite demeanor when speaking on the phone with difficult guests. Prepared nail beds and cuticles, shaped nails, and applied polish for over 15 daily customers. Increased my repeat client base by 50% through effective marketing and customer service. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.