Curriculum Vitae

MARIA ELIJABETH LAKRA

Address: C-1/75 Raju Park

Devli Road, Khanpur

New Delhi 110062

Contact No.: +91-750*******, +91-964*******,+91-852******* E-mail:adysa3@r.postjobfree.com

To join an organization where I can utilize all my skills and where I can use my theoretical knowledge to perform practically.

BASIC ACADEMIC DETAILS

WORK EXPERIENCE

Company Name- Solitairekart.com

Job Profile- Sales Manager

Total work experience – 6 Months

6 months work experience at Solitairekart.com as Sales Manager. Job description:

Develop new business through qualified lead conversion .

Lead, develop and inspire a team of account strategists towards excellence and to overachieve on business goals.

Team management and other online distributors.

Responsible for selling company products (Gemstones/through distribution channels) and performing account management responsibilities to existing customers, generating new OBJECTIVE

QUALIFICATION YEAR OF

PASSING

NAME OF BOARD/ INSTITUTE

/ UNIVERSITY

%

(Percentage)

B.Com (Hons.) 2010-13 Dayalbagh Educational

Institute (Agra University )

69%

12th 2009 CBSE /Navjeevan Sarvodya

Kanya Vidyalya, New Delhi

55%

10th 2007 CBSE /Govt. Co Education

School, New Delhi

60%

customers by outbound calls, emails, chats and through online source or internet engagement with qualified leads.

Identifies decision makers, determine customer needs and explain product/service alternatives.

Provides customer service to existing customers to ensure satisfaction via internal contact with sales or external contacts with distributors.

Mail marketing/sales literature to prospective clients.

Responsible for actively selling and coaching and mentoring to prepare the successful sales representatives.

Company Name- Concentrix

Job Profile- Senior Customer Representative

Total work experience –5 years

1.5 year work experience at Concentrix in Sprint Process (Telecom Process) as senior customer representative

Job description:

Answering or referring inquires.

Giving instructions.

Maintains security by following procedures.

Managing billing codes (use correct codes as per contract like Installment Billing, Lease, Early Transfer Fees charges etc.)

Maintain an organized work environment (follow the stack parameters).

To resolve the request and send it back to the client ( When customer return the device we apply the credit as per method & procedure to remove the charge from credit card statement and after that putted the proper notes.)

3.5 year of work experience at Concentrix in Onfido Process (Document verification Process) as senior customer representative

Job description:

Verified the document as per image quality, fraud breakdowns, document quality (Colour picture/Original document present).

Achieve the target of document verification within 5 minute tat per case as per business requirement.

Maintain an organized work environment (follow the stack parameters).

Company Name- Policybazaar.com

Job Profile- Senior Service Executive

Total work experience – 3 years

Work Profile - 3 years work experience at Policybazaar.com as Service associate consultant. Job description:

MIS work, Maintain complaint case through email on excel sheet.

Understand the customer quires or requirement and resolve them as per TAT or urgency.

Assign the work to correct spoke person and continue follow-up with team and insurer till the time of customer request resolution

MS- Office (Word and Excel, PowerPoint)

Tally. ERP 9

STRENGTH

Soft spoken

Honesty

Challenge acceptance

Hard Work

PERSONAL DETAILS

Husband Name : Aman Toppo

Date of Birth : 6th June 1991

Nationality : Indian

Languages Known: English, Hindi

Marital status : Married

I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Place:

Date: Maria Elijabeth Lakra

CERTIFICATE COURSE & COMPUTER SKILLS

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