Professional Summary

Driven by results, and successful in their endeavors Business Manager who has a demonstrated history of success in increasing revenue, decreasing cost, familiar with human resources and adept at managing multi-million-dollar budgets, project management, negotiations, resource, and inventory management. Directly developed and managed multiple managers, while leading a total staff of over 144 team members, successfully implemented processes to reduce costs while increasing productivity. I am seeking a challenging leadership role where I can make a significant contribution to the development of a company through applying my knowledge in revenue management and process improvement.

Skills

Revenue Management

Exceptional Customer Service

Financial Accounts Receivable & Payable

Managing Budgets

Staff Management

Relationship Management

Strategic Planning

Development Workflows

Team Leadership

Performance Management

Automation and Efficiency Enhancement

Work Experience

Budget and Management Analyst 01/2016 - Present

Metropolitan Water Reclamation District – Chicago, IL

Develop, present, and oversee financial budgets on an annual, quarterly, monthly, and weekly basis.

Ensure all budgets and financial processes align with company goals, collaborate with executives, project managers, and cross-departmental leadership to set budget goals.

Evaluate budget proposals and financial requests for viability.

Forecast financial needs throughout the year.

Prepare cost estimates and plans, while providing necessary reporting, documentation, and financial assessments.

Explain complex financial data clearly to key executives resulting in a seamless annual forecasting budget submittal, resulting in being the recipient of multiple budgeting practice awards.

Created new contract closure procedures that reduced final payment cycles up to 50 percent.

Regional Accounts Manager 03/2014 to 01/2016

T-Mobile Wireless – Downers Grove, IL

Managed the southwest territory of Illinois, supporting over seventy-six franchise owners.

Implemented business processes that resulted in year over year profit increases, reduced employees churn, and streamlined supply chain management.

Managed relationships with key business executives and financial stakeholders resulting in supreme confidence in our suggested business practices and procedures, resulting in multiple area awards.

Prepared key metric reports and financial analysis of the business operation allowing the key management partners to rigorously evaluate business practices and behaviors.

Regional Sales & Operations Director 10/2010 to 03/2014

JAMS Technology – Oakbrook, IL

Responsible for overall strategic planning, revenue generation, fiscal management, organizational development, staff management, and program operations.

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Implemented business processes that increase profitability by 25% year over year.

Managed five markets with an employee base of 136 employees, responsible for onboarding and training procedures.

Negotiated real estate acquisition, resulting in a five hundred thousand dollars abatement deal on three properties.

Multiple sales cannel leadership management (Retail, Indirect, B2B, Field Sales & Inside Sales Channels).

Delivered ongoing feedback to support and staff regarding their performance via monthly meetings, mid-year review, and year-end rating; counseling to all employees as needed based on performance or clients' key performance indicators period.

Managed profit and loss statements to include providing daily, weekly, monthly, and quarterly reports to stakeholders and key executives.

Improved regional performance through the implementation of national best practices initiatives resulting in a considerable increase in production.

Education

Bachelor of Science – Management May 2003

Chicago State University – Chicago, IL.

Associate of Arts - Management

University of Maryland – Campus in Uijeongbu Korea May 1994

Affiliations

University Park Golf Club, Veterans of America, Odyssey Veterans Club. Disabled, Roseland Little League Alumni

References

Michael Coleman

Senior VP - Solaris

913-***-****

Yatanya Thompson Danny Soro

Lawyer - MWRD Regional VP – T-Mobile

773-***-**** 773-***-****

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