JK

708-***-****

JAYNE KELLY adys9v@r.postjobfree.com

*** ********* ******,

Harrodsburg, KY 40330

PROFESSIONAL SUMMARY

Talented manager with a solid background in food service across a 25 -year career. Consistently pursues ways to improve operations, team performance and customer relations. Skilled in crafting unique menu items and bringing in new customers.

Experienced General Manager offering a strong record of accomplishment in running corporate food services. Effortlessly oversees smooth and efficient preparation of consistent, high-quality foods. Experienced in scheduling employees, managing inventory, and keeping optimal profit balance.

A dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.

EXPERIENCE

Parkhurst Dining – Higher Education Food Service,

September 2022 - February 2023

Marketing Coordinator

Training Manager

Social Media Administrator

Marketing Coordinator for Parkhurst dining, create marketing materials, create special events “Pop Ups”, collect guest feedback, respond to feedback in timely manner

Training Manager- training of new and existing team members with annual human resource, safety, EEO & Diversity, and sexual harassment training

Social Media administrator- create posts for Instagram and Facebook of events for the Centre College sites

General Manager, Sodexo - Food Services, Corporate Services

Oct 1997 August 2022,

Sodexo locations I have managed the employee cafés, high volume catering at client's world headquarters including off-site locations, TransUnion, Panduit, Alberto-Culver, Cintas, Central Park of Lisle

Duties :

Kronos, ADP payroll processing, scheduling staff

Coach, mentor staff, annual merit reviews for staff

Perform all HR duties, hiring, coach & counseling, LOA and company policies

Creation and Installation of micro markets for clients, employee coffee services

Creation of client specific catering menus, café menus and retail items for sale

Manage Sodexo team members, including hiring, diversity training

Collaborate with Sodexo registered dietitian to create menus to meet clients' dietary requirements

Active with client community involvement, Heart Healthy Activities, Stop hunger, and other client initiatives

Actively promote diversity and inclusion between Sodexo and Client

Seamlessly provided food services for essential workers throughout Pandemic Industry

Managed performance of team members conducted performance appraisals and recommended promotions.

Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition.

Prepared operating and capital budgets for division and reviewed expenditures to take corrective action.

Worked on the sales floor and interacted with customers and employees to maximize and expand potential.

Prepared payroll and maintenance budgets for corporate management approval.

Supported back office hiring and employment processes.

Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.

Coordinated and supervised activities of team members to consistently meet

customers' needs.

Improved customer satisfaction and loyalty by building

an atmosphere focused on positive, memorable experiences.

Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.

Built relationships with vendors and monitored the supply chain to spot and correct deficiencies.

Resolved problems, provided open communication, and recommended discipline and terminations.

Supported human resources initiatives by connecting with employees and proactively solving problems.

Monitored and adjusted staff schedules based on business requirements.

Managed employees, scheduled shifts, determined, and provided training needs and conducted performance reviews.

CERTIFICATIONS

Serve SafeCertification Number: 24-702******

Aller-TrainCertification Number: AT-4065

AFFILIATIONS

Serve Safe certified, State of Illinois Sanitation certified, See attachment for more training and certifications Member of Sodexo's Women's diversity network group (WING) Member of Women's Foodservice Network

EDUCATION

High School Diploma, General Jun 1982

Crystal Lake Central High School Crystal Lake, IL

Business

Morton College Cicero, IL

■Studied for two years business and general education. Did not graduate

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