Customer Service Team Members

Geneice Youngblood

Phone 918-***-****

Email *********@*****.***

Address McKinney, TX 75072

CAREER OBJECTIVE

Experienced Team Leader with over 10 years of customer service experience in the industry. I have proven myself to be an effective leader and motivator, capable of managing teams of up to 20 people. I have a strong track record in meeting deadlines and achieving targets, as well as excellent communication and interpersonal skills. I am adaptable and thrive in fast-paced environments, making me an ideal candidate for any team leader role.

EXPERIENCE

ALORICA

MAR 2021 – JULY 2023

CARE WORKER/TEAM LEAD, HOME HEALTH CARE

Team Lead Responsibilities included:

● Being a SME for 20 customer service agents

● Taking inbound/outbound calls for medicare/medicaid

● Handling patient intake paperwork

● Setting appointments

● Sending and receiving correspondence

● Data entry

● Maintaining referral files via email

● Create an inspiring team environment with an open communication culture

● Oversee day-to-day operation

● Monitor team performance and report on metrics

● Motivate team members

● Discover training needs and provide coaching

● Listen to team members’ feedback and resolve any issues or conflicts

● Suggest and organize team building activities

ASSEMBLY LINE WORKER, HUBBELL

AUG 2019 – MAR 2021

Assembler Job Responsibilities:

● Produces components by assembling parts and subassemblies

● Uses hand tools or machines to assemble parts

● Conducts quality control check

● Cleans and maintains work area and equipment, including tools

● Prepares work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials

● Assembles components by examining connections for correct fit, fastening parts and subassemblies

● Verifies specifications by measuring completed components

● Keeps equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, and calling for repairs

● Maintains a safe and clean working environment by complying with procedures, rules, and regulations

● Maintains inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies

● Conserves resources by using equipment and supplies as needed to accomplish job results

● Documents actions by completing production and quality forms RECEPTIONIST, KOWETA INDIAN CLINIC

JUN 2017– JUL 2019

Receptionist Job Responsibilities:

● Greeting visitors

● Managing security and telecommunications systems

● Handling queries and complaints via phone, email and general correspondence

● Transferring calls as necessary

● Taking and ensuring messages are passed to the appropriate staff member in time

● Managing meeting room availability

● Receiving, sorting, distributing and dispatching daily mail

● Handling transcription, printing, photocopying and faxing

● Recording and maintaining office expenses

● Handling travel arrangements

● Coordinating internal and external events

● Managing office inventory such as stationery, equipment and furniture

● Overseeing office services like cleaners and maintenance service providers

● Maintaining safety and hygiene standards of the reception area HOUSEKEEPING ATTENDANT, RIVER SPIRIT CASINO

FEB 2016– MAY 2017

HOUSEKEEPING ATTENDANT RESPONSIBILITIES:

● Change bed linen and make beds

● Replace used towels

● Sweep and mop floors

● Vacuum carpets

● Dust furniture

● Restock beverages and food items in the mini-bar

● Clean public areas, like corridors

VAULT CASHIER, MUSCOGEE CREEK NATION CASINO

MAY 2014– JAN 2016

VAULT CASHIER RESPONSIBILITIES:

● Held accountable for all monetary transactions with guests and other departmental Team Members

● Ensure the accuracy of monetary amounts and documentation for all jackpot payouts and table fills

● Held accountable for a large imprest cash drawer amount

● Accountable to the highest degree for the accuracy and thoroughness of all Title 31 forms in accordance with federal law

● Ensure daily verbal and written communications with departmental Team Members.

● Held accountable to assist Cage/Vault Supervisors with inventory monetary balance in the vault

● Responsible for checking and verifying departmental operating banks

● Accountable for match play and cash coupons from Guest Services and Hotel

● Any other duties assigned by the Cage/Vault Supervisor or Manager EDUCATION

Family Studies and gerontology

Southern Nazarene University

December 2022 - Current

Tulsa, OK (online)

Extracurricular Activities

● CCNG International, Inc. (Contact Center

Networking Group)

APPLICATIONS

Microsoft office, Citrix, SharePoint,Peoplenet,. Encore, DVS, Cisco and eService

Contact this candidate