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Project Manager Customer Service

Location:
Frankfurt am Main, Hesse, Germany
Posted:
August 09, 2023

Contact this candidate

Resume:

Marek Jozefiak

adys82@r.postjobfree.com • https://www.linkedin.com/in/marek-jozefiak-5375b886/

Germany • +49-159-********

Personal Details:

Nationality – Polish – Male – Married

Operations Director Profile

Accomplished professional with extensive experience in developing business strengths and augmenting organisational growth. Proven success in generating revenue by executing productive strategic initiatives coupled with implementation of robust operational procedures. Instrumental in training and developing personnel and equipping diverse team with required skills and methodologies through training, guidance, and leadership. Proven Expertise Includes:

• Operations Management

• Customer Relationship Building

• Team Coordination/Development

• Field Engineering Expert

• Strategic Planning

• Regulatory Compliances

• Personnel Management

• Project Management

• Budgeting (OPEX, CAPEX)

• Client Satisfaction

• Contract Management/Negotiation

• Upgrades and Outages

Career Experience

Senior Project Manager, Linesight, Germany

Germany: FRA3 - Frankfurt Am Main 7/2023 up now

Key Contributions:

Lead key meetings to assess progress and collaborate on solving problems.

Review proposed variations and delays in the works.

Implement and monitor key project processes, partnering with the client to make improvements and revisions.

Lead and attend key meetings to monitor progress, actively collaborate on solving problems and communicate impacts to partners.

Coordinate with the client team, consultant team and the contractor on all snagging activities, including the schedule and partner engagement.

Implement project procedures and use reasonable endeavours to ensure that this procedure is always observed.

Identify issues proactively and work with the team to resolve effectively. Project Director, Mercury Engineering, Netherlands, Poland 9/2020 to 6/2023 Netherlands: AMS08/09,

Poland: RDD – WAW02, Ballard – WAW03

Ensure technical resources are managed effectively by working Programme, Co-ordinate design resource, Ensure required quality checking/approval procedures are carried out, Develop simple, effective technical delivery processes to improve the design deliverables to time/cost/quality, Ensure consistency with the other programme areas, Liaise and work with construction team, Ensure compliance is being adhered to, Design Management, Ensure relevant stakeholders are involved in design, Required to drive efficiency and technical delivery by providing co-ordination and technical leadership, Responsible for driving good health and safety and ensuring that risks are minimised in the design process, Track deliverables against schedules – full QA against any received documents, Lead Design meetings, Lead workshops, Any other duties associated with this role Marek Jozefiak

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Key Contributions:

Leading the FOAK project for RDD (Rapid Deploy Data Center) – Microsoft Projects

Lead of Pre-construction process

Localized the team resulting in less cost for the company. Recruiting and Hiring process.

Key Decision-Maker during choosing and tendering process for all subcontractors

Negotiated all applicable concession with full POA of the division.

Assured client retention and referral business by offering after-sales support services for clients.

Provided coaching and mentoring to local teams for improved performances.

Impacted organisation’s profitability by effective strategic and tactical management decisions and new business developments.

Actively fulfilled EHS, improved quality, designed schedules, enhanced productivity and reduced cost at assigned customer sites.

Operations Director, BORKIT SG LLP, Kazakhstan 7/2019 to 8/2020 Deliver customer’s needs and satisfy customer’s expectations by leading management of the service contracts, and fulfilling responsibilities by exercising key plans and strategies. Develop business processes in accord with HSEQ standards. Operate as Single Point of Contact regarding commercial and technical related business for all customers, and driving P&L as well as the growth of client’s portfolio. Develop commercial opportunities and RMO by supporting management with productive strategies for all service lines. Participate in new business wins, tender opportunities intended for new service contracts. Develop annual operating budgets, and present to management board. Provide support towards commercial and sales activities to improve overall productivity of the business. Perform duties as Contract owner, including negotiating applicable concessions. Manage budgeting concerns, including CAPEX and OPEX efficiently. Drive the operations department with 6 sub-division (Engineering, Quality, HSE, Procurement, Valve and Pump division) directly reported to Operations Director with total 86 employees. Lead crisis management amidst COVID-19 for the company. Key Contributions:

Competently improved the communication between departments to improve workflow efficiency.

Provided high level of client service in adherence with KPIs by appropriately organising the resources of business.

Improved performances and productivity of all employees working within the operation team.

Placed the company on the higher level of cooperation with customers.

Enhanced portfolio of customers by improving sales ($0.5MM).

Negotiated the amendments for existing contracts as well as new contracts for customers, achieving fair deals. Senior Customer Service Leader – Country Manager, General Electric, Kazakhstan 6/2014 to 6/2019 Developed business within Caspian region, by supporting commercial and sales activities. Provided services as Contract owner by negotiating applicable concessions. Functioned as Single Point of Contact for customers and fulfilled associated concerns. Drove P&L and growth of customer’s portfolio, and prepared commercial proposals. Cooperated with Sales department, and managed outage scope planning and execution, including closeout oversight, event parts, along with repairs planning. Maintained productive relationships with clients by Identifying potential clients with existing customers by understanding product’s requirements. Provided quotes to clients for customized requirements as well as negotiated contract terms. Designed technical presentations plus demonstrated products to clients. Provided pre-sales technical Marek Jozefiak

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assistance and imparted product education while coordinating with other members of sales team and technical experts. Provided first class technical sales and service support to customers and market dealers from the process industry. Key Contributions:

Established new procedures for the new entity.

Successfully enhanced P&L for the CIS region.

Localized the team resulting in less cost for the company. Formed local department of the company with complete organisational structure. (More than 80 people reported to Country Manager with six sub-division and direct reports).

Boosted sales from $100k to $30MM per year (2015-2018).

Negotiated all applicable concession with full POA of the division.

Provided coaching and mentoring to local teams for improved performances.

Communicated with budgets customer on the market – CHEVRON, SHELL, EXONMOBIL.

Assured client retention and referral business by offering after-sales support services for clients.

Impacted organisation’s profitability by effective strategic and tactical management decisions and new business developments.

Won strategic turn-key projects through exercising cross-sale marketing strategies by coordinating with internal departments and engineers.

Actively fulfilled EHS, improved quality, designed schedules, enhanced productivity and reduced cost at assigned customer sites.

Additional Experience

Technical Contract Manager/ Project Manager/ Field Engineer / GE Energy Service / PGS / 2005- 2015 Customer Service Engineer / ABB Zamech Ltd., ALSTOM Power Sp. z o.o. / Elblag-Poland / 1999- 2004 Field Manager Engineer / Energomontaz PW Chorzow / 1994- 1999 Education and Credentials

Silesian University of Technology in Gliwice / Turbo Machinery and Power Systems / 1989-1994 / MSc Warsaw University of Technology / Power Engineering (CC GT Technology) / 2001-2003 / MSc Professional Training

Offshore Training in Aberdeen Building Essential Leadership Skills Project Management Training Hiring Right People Effective coaching skills Interpersonal communication: Communicating Assertively and Listening Essentials Meeting Management Project Management Leadership Technical Proficiencies

MS Project Primavera MS Office Pro AutoCAD Math CAD Lotus Notes Training Attended

Training in Schenectady, NY, USA - DH4-04 Gas and Steam turbine Marek Jozefiak

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Project Leadership AT GE Building Essential Leadership Skills (BELS) Effective Coaching Skills Hiring the Right People Project Management Interpersonal Communication: Communicating Assertively Interpersonal Communication: Listening Essentials Meeting Management Language Proficiency

English – fluent

Polish – native,

Russian – fluent

Spanish – good,

German - good



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